Dripped Up By Honesty

| Michigan, USA | Employees, Ignoring & Inattentive, Technology

Me: “Hi, my phone has been acting weird ever since I got it wet, and I’d like to purchase a replacement of the same model.”

Rep: “Unfortunately, we can’t replace your phone for free if you got it wet.”

Me: “I know that. I don’t want a free phone. I want to buy a replacement.”

Rep: “I’m sorry, but your warranty was voided by water damage and you are not eligible for a free replacement.”

Me: “I realize that. I don’t want a free phone. I want to PAY you with MONEY to get a new phone.”

Rep: “Oh… oh! Well, I just don’t hear that very often. Sorry, I wasn’t really listening!”

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