It’s A Very Long Island

| OH, USA | Geography, Transportation

(I am waiting for a package to be delivered. I check the tracking and see that it went past my city, was sorted at a distant location and sent on to New York. From there it went to Long Island and is out for delivery. This places the package about 10 hours from my home. I call to see what can be done.)

Me: *explains entire situation*

Customer Service Rep: “Tracking number?”

Me: *gives number*

Customer Service Rep: “It’s out for delivery.”

Me: “Can you tell me in what city?”

Customer Service Rep: “Long Island.”

Me: “I don’t live there. It’s ten hours away.”

Customer Service Rep: “It’s out for delivery. It will be delivered to you by 8 pm today.”

Me: “That’s impossible. If the driver gets in his truck right now, drives straight to my house with no stops, he won’t get here until 9:00 pm. That’s no stops of any kind. No breaks, no gas, nothing.”

Customer Service Rep: “It WILL be delivered today.”

Me: “It’s ten hours away.”

Customer Service Rep: “Some of our drivers have longer routes than others. It WILL be delivered before 8 pm. Thank you for calling.”

(Yes, he then hung up and no, my package didn’t arrive that day. Or the next.)

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