Missed Opportunities

| Employees

(I’m currently on the line with a male representative. Please note that I am female.)

Representative: “Can you please state your name for me?”

Me: “Yes, it’s [name].”

Representative: “Thank you, Mrs. [name]. Let me look into your account for you.”

Me: “Okay, cool, but it’s Miss, not Mrs. I’m not married.”

Representative: “Oh, I’m sorry about that.”

Me: “Me too.”

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