Making Drive-Thru Feel Affronted

, | Peterborough, ON, Canada | Bosses & Owners, Crazy Requests, Food & Drink

(There’s a drive thru order for an item that we only cook to order and takes about four minutes. I’m cooking it and it’s just about ready when we receive an order on front counter for the same thing. I start cooking it and put the first one on the heat chute.)

Me: “Drive thru, your hot dog is up.”

Customer On Front: “Hey, that’s mine!”

Me: “Sorry for the confusion. Theirs came up first because they ordered a couple minutes before you. Yours will be ready shortly.”

Customer On Front: “That doesn’t matter; I should be first!”

(He leaves with his food, still making a stink. The next day, the manager calls me into the office.)

Manager: “You know you aren’t supposed to serve drive-thru before front. We had someone complain that you gave his food away yesterday.”

Me: “Oh, yeah, I remember him. He didn’t even place his order until the one for drive-thru was cooked.”

Manager: “That doesn’t matter; it’s always front first when they order at the same time.”

Me: “They weren’t at the same time, though. Drive-thru ordered several minutes ahead of front. Pull up the orders on the computer; I’m sure I can find it.”

Manager: “Front gets served first no matter what and that’s the end of it.”

Me: *giving up* “Okay, but don’t be surprised when we get complaints about drive-thru waiting eight minutes for their food.”

Ignoring The Meat Of The Matter

, | Peterborough, ON, Canada | Coworkers, Food & Drink, Ignoring/Inattentive

(Our broiler breaks down during lunch service. It’s our only means of cooking burgers. Fortunately we still have a small number on hold but not enough to last very long. I’m working in the back making the orders. We sell the last of the meat and are now only able to offer chicken. I inform the cashiers of this and they all acknowledge it. Moments later an order comes up for two burgers.)

Me: “We don’t have meat.”

(The cashier keeps going.)

Me: *louder* “We’re out of meat.”

(The cashier keeps going.)

Me: *practically yelling now* “[Cashier], WE DON’T HAVE MEAT!”

(The cashier finishes the order and I’m finally able to get her attention.)

Me: “[Cashier], you know we don’t have any meat left, right?”

Cashier: *blank stare* “Yeah, so?”

Me: “So… what did you just sell?”

Cashier: “Two burgers, why?”

Me: “What am I supposed to make them with?”

Cashier: “Uh, the meat.”

Me: “The meat we don’t have any of?”

Cashier: “OH! When did we run out?”

Trying To Make It Complain And Clear

| England, UK | New Hires, Theme Of The Month

(I have a new guy assigned to me; it’s all done at short notice. All I know about him is that he has been off on long term (unpaid) sickness. By coming to work for me it is his only chance to re-join the workforce. I take that as a positive, as he is bound to be happy to come to work.)

Me: “So, hi, I’m your team leader. Good to meet you. Glad to be back?”

Worker: “Oh yes! I don’t mind telling you that it has been really tough not earning; I’m ready to get back to work.”

(Positive, I leave him to start getting trained by other members of staff, until I get a phone call from HR just a couple of hours later.)

HR: “So, we have had several complaints from [Worker].”

Me: “O-kay?”

HR: “He is complaining that he no longer gets a premium for working on shifts.”

Me: “Yes, he doesn’t work on shifts.”

HR: “Oh, okay, well he also complains that he isn’t getting a team leader allowance.”

Me: “Yes, he isn’t a team leader. This has been made clear.”

HR: “Oh! I guess that there is no complaint.”

Me: “I will go to speak with him.”

(I explain in detail why he cannot be paid for things that he doesn’t do and think no more of it. I leave him with documents to sign once he has had training, so that he can progress. I get another call from HR.)

HR: “More complaints I’m afraid.”

Me: “…go on then.”

HR: “He is complaining about signing the training documents.”

Me: “Why?”

HR: “He states that he hasn’t been trained!”

Me: “What? I watched it myself… Okay, I will have another word with him.”

(This went on for weeks: complaining about every detail, lying about training, and refusing to complete work. All the while he was complaining about how he never has enough money, and even asked for a pay-rise! After a while he complained to HR again who simply stated that he needed to follow instructions or leave. He left.)

Raising The Baby, Not The Paycheck

| Winnipeg, MB, Canada | Bosses & Owners, Ignoring/Inattentive

(I have recently returned from a six-month maternity leave and am about to have my performance evaluation.)

Supervisor: “Your work is excellent.”

Me: “Thanks!”

Supervisor: “However, you were only here for part of the year, so I can only rate you 3 out of 5. That means no raise. Sorry.”

Me: “But you just said my work is excellent?”

Supervisor: “Yes, but excellent work for half the year isn’t good enough to rate a raise.”

Me: “You mean that, if I’d done mediocre work for the entire year, I’d have a better chance of getting a raise?”

Supervisor: “That’s right.”

(I was fairly sure that she wasn’t allowed to penalize me for taking the maternity leave I was entitled to, but I wasn’t positive, so I didn’t pursue it. Instead, I quit and got a much better job elsewhere.)

Tire-ing Of Your Stupidity

| USA | Employees, Extra Stupid, Transportation

(I have gone to get my tires ‘trimmed,’ which is to cut off the extra rubber to make them more round.)

Mechanic: *takes a tire off the vehicle, balances it, trims it, then places it back on the vehicle*

Me: *walks over to supervisor* “Hey, your guy isn’t doing that job right.”

Supervisor: “What’s he doing?”

Me: “He’s balancing the tire before trimming it, instead of after.”

Supervisor: “What difference does that make?”

Dad: “…come here.” *they walk over to where the mechanic is working* “Okay, this tire here, that has been balanced, then trimmed. Put it back on the balancer.”

Mechanic: *does so* “Wh… why isn’t it balanced anymore?”

Dad: “The tire you cut off has to weigh something!”