Self-Scan Ban

| Outreau, France | Employees, Ignoring & Inattentive, Time

(The mall where I shop installed a “check yourself out” scan device you can subscribe to, allowing you to scan your own groceries and save time during checkout by not queuing. As our mall is often crowded, I apply to it.)

Cashier: “Thank you. You should get an e-mail within 48 hours notifying you of its activation!”

(Two weeks later, still no e-mail, and I’m going back to get my groceries. I scan my loyalty card at the entrance to get the scanning device, which prompts a “Please go to the front desk” message.)

Me: “I’m sorry. I applied for the self-scan, and I appear to get declined. Can you check that for me?”

Employee #1: “Did you get any e-mail?”

Me: “No.”

Employee #1: “That’s why. You’ll get a notification when it’ll be activated. It’s within 48 hours!”

Me: “It has been two weeks.”

Employee #1: “Oh.”

(She stares at me blankly.)

Me: “Anything you can do?”

Employee #2: “Can you give me your card number, please?” *checks in computer* “Hmm, I don’t have anything under your name. Can you please re-fill that registration form?”

(I refill it and am told about the confirmation email that is supposed to arrive 48 hours later. Still nothing. Two weeks later again, I get declined again.)

Me: “Hello, I requested the self scan one month ago and it still doesn’t work.”

Employee #1: “Oh, I’m sorry, that’s because our manager is currently off sick. We can’t do anything about it until she returns.”

Me: “All… right.”

(Next week…)

Me: “Hello, my self-scan has been declined again. It has been more than one month I applied.”

Employee #1: “Can I have your card, please?” *gives card* “Oh, that’s because your loyalty card was made in [Town I used to live four years ago]. That’s why. Please fill this form so that I can move your account to our store.”

(I recognize the same form I already filled two times, but shrug it off and fill it anyway, thinking that would solve it. Two weeks later…)

Me: “Hello, I applied now almost two months ago and I still can’t get the self-scan to work.”

Employee #3: “Can you give me your card, please?” *gives card* “Oh, I have no application for the self-scan to your account.”

Me: “Are you serious? I already filled the form three times, been told your Coworker was away, and that my card was not created from your store. Why would you not have my application anymore?”

(The employee gets up, and checks in several trays behind her for one minute, and comes back.)

Employee #3: “I’m sorry, but… I don’t have it.”

Me: “Can’t you do anything ?”

Employee #3: “No, I’m sorry, sir. Apart from asking you to fill that form you tell me you already filled…”

(At this point I feel she is scared I might burst out and get angry for her while it’s apparently not her fault, so I agree to fill the form again and buy my groceries the “usual way” once again. Next week…)

Me: “Hello, I applied for the self-scan now two months and a half ago. I still don’t have it. I filled the form several times and never got any email from you or whatever. Can you please help me?”

Employee #1: Sure, let me check. Can you give me your card, please?

(I give her my card and she types my account number…)

Employee #1: *cheerfully* “Your application was declined!”

Me: “WHAT? Why was that?!”

Employee #1: “If I knew, I would have told you!”

Me: “…Just forget it.”

(I gave up and decided to buy my groceries in the competitor mall 20 minutes away from that one, where I did get the self-scan right away, with my loyalty card that was also made in my former town.)

Going Salmon And On About The Discount

| Nora, Sweden | At The Checkout, Employees, Food & Drink

(I’m shopping and my mom wants to eat salmon so I grab a package at random, not thinking much about it. As I’m about to leave…)

Worker #1: “Oh, that’s not the one that’s on a special discount.”

Me: “Oh, really? It’s fine. I didn’t even know there was a special discount anyway!”

Worker #1: “You’re sure you’re all right with that?”

Me: “Yeah, don’t worry!”

(I grab a few more things and go to pay.)

Worker #2: “This isn’t the salmon that’s on discount.”

Me: “It’s fine. Really. I didn’t even know that you guys had discount on salmon before another worker pointed it out.”

Worker #2: “So, you don’t want this?”

Me: “Yes. I want that one.”

Worker #2: “Okay, then.”

Me: “Hey, two people warned me; my own fault if I don’t listen now, not yours!”

(She let out a sigh of relief. I’m curious how many have complained about it, assuming they told them in advance…)

It’s All In The (Lack Of) Delivery

| IL, USA | Food & Drink, Time

(My friend is over with her five-year-old daughter visiting me and my infant daughter. We decide to order from a small local chain pizza place that is known to take a little longer to take than most nation-wide chains. We order online and it gives us a time of 40 minutes to expect the delivery, which is fine.)

Friend’s Daughter: “When is the pizza gonna be here? I’m hungry!”

Friend: “Any time now! It’s supposed to be here at 7 and it’s 7 just now.”

(15 minutes later…)

Me: “I can’t believe the pizza isn’t here yet. It’s a weeknight; they shouldn’t be that busy… Maybe my order got lost online? I’ll call and see what’s up.”

(I call the shop.)

Me: “Hi, I ordered a pizza online over 45 minutes ago. It said it was supposed to be here at 7.”

Worker #1: “Yes, I remember that order. I’m sorry about that. The delivery driver just left with your order; he should be there in a few minutes.”

(I thank her and we wait another ten-fifteen minutes. Our town is VERY small and it would not take that long to deliver anything from their location. I first figured he was having trouble finding our house, which can be tricky, but I’ve never had this issue before. I call back.)

Me: “Hi, it’s [My Name] again. I called fifteen minutes ago about our pizza being late? We still haven’t gotten our pizza. I wanted to check on that.”

Worker #2: “He had another delivery. He should be there any minute now. Sorry about that!”

Me: “Okay, thanks. That’s fine.”

(They’ve been very polite both times I’ve called, and I have never had issues before, so I don’t complain. But then we wait another 10 minutes and I frustratingly call back, which is difficult with my social anxiety. So I’m very upset, but try to be polite. The first worker, who I know is the manager, answers again.)

Me: “Hi there. It’s [My Name]. I called twice already and we don’t have our pizza yet. I’d like to know when it’s going to be here? I ordered our food over an hour ago… We have kids that need to go to bed.”

Worker #1: “I’m sorry about that. I have no idea what’s going on. Can you give me your name and number again for me so I can give you a call back? I’ll call our driver and find out what the holdup is.”

Me: “Thank you.”

(My friend’s daughter is getting impatient, tired, and grumpy. We’re all annoyed and watching out the window for the driver. A couple minutes later, the manager calls me back.)

Worker #1: “Hi, is this [My Name]? I’m so sorry about the delay.” *she’s audibly annoyed with the driver* “The driver is on his way. I have no idea what happened, but we won’t be charging your card for the food. Again, I’m terribly sorry about that.”

Me: “Thank you very much. I appreciate it.”

(I’ve worked in food service, so I know it’s likely only the driver’s fault. I don’t blame the restaurant, but I’m really mad. I finally am able to put my daughter down to bed, and the pizza comes while I’m doing so. I instructed my friend to sign the slip if she still needs to, but no tip. After, she tells me what happened.)

Friend: “So it was some young guy, couldn’t have been out of high school very long. Didn’t say sorry or anything! Just had me sign the slip, mumbled that the manager said it’s free, and gave me a look when I didn’t give him a tip!”

(And, not surprisingly since it was 45 minutes late, the pizza was cold! At least it was free.)

Periodically Uses The Express Lane

| Australia | At The Checkout, Awesome Workers, Bad Behavior, Rude & Risque

(I am in the line for the 12 items or fewer checkout and in front of me, currently being served, is a pretty girl who looks to be about 20 years old. She is only purchasing one item, which is tampons. The checkout is being run by a boy of about the same age.)

Cashier: *with a disgusted look* “Oh, eww, why are you buying these?”

Girl: “Because I need them.”

Cashier: “Can’t you go to the self serve checkouts or something? I don’t want to touch these!”

Girl: “Why? It’s not like they’ve been used. Each one is individually wrapped, sealed in a cardboard box, which is again sealed in plastic.”

Cashier: “It’s just that they go, you know, up ‘there.'”

Girl: “Well, so can a d**k but you still touch yours.”

(The cashier went pale and fumbled through the rest of the transaction as I tried to hide my laughter.)

I Can Write You A Cheque But It Will All Come To Naught

, | Canterbury, England, UK | Extra Stupid, Money

(I receive a bill from the electric company for £0.00. Thinking that as there is nothing to pay, and I don’t have to do anything, I ignore it. A week or so later, a letter from a debt collection agency arrives, saying that the bailiffs will come to take items worth the sum of the unpaid debt unless it is paid. I call the electric company and explain.)

Me: “…so as there’s nothing to pay, I don’t owe you anything.”

Company Rep: “I’m sorry, sir, but unless we receive payment we will have send the debt collectors. Unpaid bills are a serious…”

Me: “But the bill is for NAUGHT pounds and NAUGHT pence. There is no money. The debt collectors can come if they want, I don’t know what they can take to the value of NAUGHT pounds and NAUGHT pence.”

Company Rep: “We will still need a payment, though…”

(Realising I’m not getting anywhere, I send them a cheque for £0.00. It seemed to satisfy the electric company, and no bailiffs ever appeared!)