Not In The Zone

| USA | Employees, Time

(I am trying to get some basic information from a global logistics company.)

Me: *asks my question*

Rep: “I’m sorry, I don’t know, but you can call this phone number.” *provides number*

Me: “Great, and what are the office hours?”

Rep: “Monday through Friday, eight to four.”

Me: “What time zone is that?”

Rep: “I’m sorry; I don’t have access to that information.”


Freeze In Terror

| Houston, TX, USA | Awesome Workers, Coworkers

(I’m working in the bakery of a well-known grocery store, cleaning up at the end of a fairly long night. For once, I’m actually working with someone instead of being left alone.)

Coworker: “Hey, what happens if I leave the freezer door open too long?”

Me: “Well, eventually, the temperature in there will go above freezing, the stuff in there will thaw out and we’ll get in trouble.”

Coworker: *rolling her eyes* “I meant just for a few minutes!”

Me: “The ghost could escape!”

Coworker: “Pfft, whatever.”

(Suddenly, as she turns to go into the freezer, she screams in horror and recoils!)

Me: “What was it?!”

Coworker: “I left a cart in the doorway and wasn’t expecting something solid there!”

Me: “Oh, I thought you actually saw the ghost!”


Refuses To Put The Issue To Bed

| NC, USA | Bad Behavior, Coworkers, Ignoring & Inattentive, Lazy/Unhelpful

(The hotel I work at has 78 rooms total and when we have big events or large groups coming all in the same night we’ll schedule two front desk clerks. When we know we will have a large amount of rooms sold to the same group of people like this, we usually hold four rooms under our manager’s name for emergency situations. Tonight I check-in a guest. I always ask if the number of nights and room type are correct, but not every guest pays attention to this. This is the case with one of our guests and shortly after checking-in my coworker answers a call from their room while I’m checking another guest in.)

Coworker: “It says right here that you are suppose to have a single king bed, not a room with two queens and I have no other rooms available tonight because we are sold out.”

(Guest speaks a bit on the other end which I can’t hear.)

Coworker: “As I said, I am sold out of rooms tonight; I have nowhere else to change your rooms.”

(Guest speaks again.)

Coworker: “Yes, I know, but I don’t have a room with two queen beds I can put you into because we are sold out.”

(I’m finished with my guest and try to point to my manager’s name in the arrival list which she ignores.)

Coworker: “There really is nothing else I can do. We are sold out tonight.”

(I try to get her attention again and point to my manager’s name so I don’t interrupt the phone call. My coworker nods that she sees it, but yet again she tells the guest she can’t do anything for her, then hangs up on the guest without notice, which is frowned upon.)

Me: “[Coworker], you know that the rooms held under [Manager] are for situations like that so we can keep the guests happy, and fix any issues like this that might come up. Why didn’t you change the room types for her? We have two queens available under [Manager] right here.”

Coworker: “She told me she had the room type changed. It’s not our fault she changed it, so we shouldn’t have to do anything.”

(Again this is not something that would be acceptable at our location or company, something she should know by now since she’s worked here twice as long as I have.)

Me: “Which guest was it?”

Coworker: “Don’t worry about it; let her deal with what she’s got herself into.”

(I am worried, because I know that the guest could post a bad review which would cause management to look into the issue, the chances of my name being listed are high since I work at a faster pace, and I don’t want to get in trouble for it. She refuses to tell me any information on who it was and I sigh internally. Moments later the guest comes down.)

Guest: “I called a while ago about changing my room type; there is only one bed in there and I asked for two queen beds before we drove into town. There is no way my husband, two coworkers, and I could possibly all sleep in one bed!”

Me: “I’m very sorry about that, ma’am. What room number are you in?”

Guest: “[Room Number]. Is there anything you can do for me? I know your coworker said that you are sold out, but I’ve worked in a hotel myself and sometimes you guys will hold rooms for things like this. Do you guys do something like that here?”

(I go to look into the issue under the information given to me and go to try and comfort the guest and reassure her that I will look into the matter and make sure I have the room type she needs for all four nights she is staying here when my coworker comes over and interrupts me.)

Coworker: “It shows when you made the reservation 20 days ago that you had it as a room with two queens and later changed it to a single king. We don’t have the rooms available to change it for you. It’s your fault, not ours, that you decided to change it.”

(I’m shocked, I’ve never heard her BLAME a guest before. She’s never been good at rewording things to at least sound polite but never BLAME the guest. I look and I do see that it went from two queens to a single king, but it could have easily been a misunderstanding when things were made or adjusted. The guest understandably has a look of shock on her face when she hears my coworker’s words.)

Me: “I’m sorry, ma’am, but I will look into the issue for you and see what I can do. I know I have a room with two queens available for you tonight, but I have to make sure I have all nights available for you.”

Guest: “That’s okay, I understand. Thank you for looking into making this change for me. We certainly can’t sleep four adults in one bed and I need to make other plans if we can’t make these changes.”

Coworker: “We don’t have the rooms to change you around. It’s not our fault you changed it to a king.”

Guest: “But I didn’t change it to a king. I changed it to two queens.”

Me: “I’m sorry, ma’am, about all of the confusion. I will get this sorted out for you.”

Coworker: “It’s not our fault you changed it to a single king. We are sold out. You’ll just have to deal with the room you have.”

(This circle of me apologizing and my coworker continuously digging herself into a hole for no reason kept happening for a couple of minutes before the guest decided to ignore my coworker and thanked me again for helping, but still looking worried over my coworker’s words and behavior. I was able to change her to the room she needed without any issues, making sure I apologized for the inconvenience several times. The guest was very understanding and assured me she was just happy I didn’t listen to my coworker and managed to make the adjustment for her, all the while my coworker kept insisting we were not at fault.)


Already In A Grey Area

| TX, USA | Employees, Health & Body

(I’m 42 and occasionally dye my hair for fun.)

Waitress: “You colored your hair!”

(She and I have a brief conversation about the various colors I’ve had over the years.)

Waitress: “Have you tried gray?”

Me: “It’s doing that on its own…”


Be Careful With Your Free Speech

| CA, USA | Coworkers, Movies & TV


(I work at a grocery market where my job is scanning and keeping track of bakery sales. Having just started my shift I am searching for my portable scan-gun. I see that the deli is borrowing it and ask Coworker #1 there to get it for me. Coworker #1 is black.)

Me: “Hi! Can I get the scan-gun?”

Coworker: *cheerfully* “Sure! Your wish is my command!”

(Her quote reminds me of the Disney’s Aladdin character Genie. Without thinking I respond with Aladdin’s quote to Genie.)

Me: “And now I wish you to be free!”

(Coworker #1 immediately frowns and looks offended.)

Coworker #1: “I already am free!”

(It takes me a split second to realize what I’ve done. My face turns bright red with embarrassment.)

Me: “Wait! No! I didn’t mean that! I was just movie-quoting what Aladdin said to Genie! I didn’t mean… I’m sorry! I was just—”

(She continues to glare at me and I’m too embarrassed to keep talking. I stammer a few more apologies out, grab my scan-gun and dash away. She told one of her coworkers and they burst into laughter explaining that I was a movie buff and tend to movie quote a lot. I was told later that she let it slide.)