Sub-standard Operating Procedures

| Coworkers, Extra Stupid, Lazy/Unhelpful, Technology

Me: “Hi, can you please assist us? Our email is not working.”

Service Desk: “Please send an email, as per standard operating procedure.”

Me: “But I can’t send an e-mail. Our email is not working.”

Service Desk: “We cannot act on a phone call. We need an email to start a ticket.”

Me: “I don’t think you understand: my email is not working, and it is the same for my coworkers.”

Service Desk: “No, you don’t understand. As per standard operating procedure, without an email, we cannot open a ticket.”

(This continued for awhile, but neither I nor my coworkers got anywhere. Finally, one of my coworkers was so fed up with it that he went home and sent an email from his personal address!)

Infinitely Loopy, Part 3
Infinitely Loopy, Part 2
Infinitely Loopy

1 Thumbs

Similar Stories

In Other News, Earnings Are Also In The Toilet (I'm at a mandatory training session for experienced employees. Note that everyone at the...
This Policy Will Be The Death Of Me (My grandmother has recently died, leaving me as the executor of her estate. I see that she had...
Must Have Missed THAT Referendum (I'm on vacation and am going through border control in London. I'm spending three days in London...