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Doesn’t Have The Power To Break Script

| NJ, USA | Employees, Ignoring & Inattentive, Technology

(I am on a chat window with my cable provider because my parrots chewed through the power cable on my cable box, so my cable box has no power. I am asking if I can replace it with them, or where to purchase a new one.)

Me: *gives serial number for cable box* “Can I purchase a new AC cable for this model? Mine is cut in half from my birds so my cable box won’t turn on.”

Customer Service: “I see the problem; does your cable box have a power button on the front?”

Me: “Yes.”

Customer Service: “Try pushing the power button on the front of the box. Has this solved your problem?”

Me: “No…”

What Is This Channel Madness?!

| AL, USA | Employees, Ignoring & Inattentive, Movies & TV

(I am on the online help support chat. I don’t currently have any television service, and I have contacted them to see about ordering certain channels.)

Me: “Do you offer channels ala carte? I don’t want to pay for 300 channels just to get the three I might actually want.”

Chat agent: “Which channel did you want?”

Me: “It’s [premium channel].”

Chat agent: “That channel is available in our U300 package!”

Me: *head-desk*

A Persistent Stream

| Calgary, AB, Canada | Employees, Ignoring & Inattentive

(I get a call from my Internet provider with yet another promotional offer.)

Caller: “We’d like to offer you six months free cable if you sign up now!”

Me: “Thanks, but I don’t own a TV. I stream everything I need online.”

Caller: “Yes, but this is for a free six months!”

Me: “No, I don’t think you understand. I don’t own a TV at all. Does your promo include a free TV? Because if not your offer really doesn’t do me any good. ”

Caller: “Well… no.”

Me: *chuckle* “Ok, then.”

Caller: “But! So… um, do you plan on getting a TV?”

Me: *face-palm*

(At least no one could say he wasn’t persistent!)

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