Lack-Of-Service Provider

| Saint Paul, MN, USA | Ignoring & Inattentive, Time

(I get a bill from a cable service provider I haven’t had in nearly two years. Naturally, I call them up and have been on the phone with this rep for nearly 20 minutes.)

Representative: “Okay, so I’m seeing the bill here. It looks like it’s mostly overdue fees, but if you pay today I could get some of them waived!”

Me: “That’s lovely, but I haven’t had this service in—”

Representative: *cutting me off* “Yes, it was cut off due to nonpayment.”

Me: “No, you don’t understand. I—”

Representative: “Ma’am, you have to pay to have the service. You didn’t pay.”

Me: “There shouldn’t have—”

Representative: “How would you like to pay today?”

Me: *frustrated* “What’s the date on the bill?”

Representative: “September 2016. Are you refusing to pay?”

Me: “Well, since I ENDED my account with you in October of 2015 because I moved out of state, I’d say yes, I’m refusing to pay.”

Representative: *clearly not listening* “If you continue to refuse payment your service will not be turned back on, so—”

Me: “Transfer me to your supervisor and I hope like h*** this conversation was recorded.”

(Eventually I managed to get a higher-up on the phone and explained without interruptions and got the bill dropped in ten minutes.)

Doesn’t Have The Power To Break Script

| NJ, USA | Employees, Ignoring & Inattentive, Technology

(I am on a chat window with my cable provider because my parrots chewed through the power cable on my cable box, so my cable box has no power. I am asking if I can replace it with them, or where to purchase a new one.)

Me: *gives serial number for cable box* “Can I purchase a new AC cable for this model? Mine is cut in half from my birds so my cable box won’t turn on.”

Customer Service: “I see the problem; does your cable box have a power button on the front?”

Me: “Yes.”

Customer Service: “Try pushing the power button on the front of the box. Has this solved your problem?”

Me: “No…”

What Is This Channel Madness?!

| AL, USA | Employees, Ignoring & Inattentive, Movies & TV

(I am on the online help support chat. I don’t currently have any television service, and I have contacted them to see about ordering certain channels.)

Me: “Do you offer channels ala carte? I don’t want to pay for 300 channels just to get the three I might actually want.”

Chat agent: “Which channel did you want?”

Me: “It’s [premium channel].”

Chat agent: “That channel is available in our U300 package!”

Me: *head-desk*

A Persistent Stream

| Calgary, AB, Canada | Employees, Ignoring & Inattentive

(I get a call from my Internet provider with yet another promotional offer.)

Caller: “We’d like to offer you six months free cable if you sign up now!”

Me: “Thanks, but I don’t own a TV. I stream everything I need online.”

Caller: “Yes, but this is for a free six months!”

Me: “No, I don’t think you understand. I don’t own a TV at all. Does your promo include a free TV? Because if not your offer really doesn’t do me any good. ”

Caller: “Well… no.”

Me: *chuckle* “Ok, then.”

Caller: “But! So… um, do you plan on getting a TV?”

Me: *face-palm*

(At least no one could say he wasn’t persistent!)

We’re In Flori-duh!

, | MI, USA | Employees, Ignoring & Inattentive, Technology

Telemarketer: “We’re calling to make sure that you’re receiving the best value for your money.”

Me: “Thanks, but someone already called last week. We put our Internet service on hold until we return from Florida in the spring, and we don’t have cable TV. So, I don’t want you to waste your time.”

Telemarketer: “Uh, okay, well, who is your cable provider?”

Me: “[Your Company] is our provider, but like I said, we don’t have cable TV. We only have your Internet service, and that is on hold until spring.”

Telemarketer: “Well, we just want to make sure that you’re receiving the best value for your money—”

Me: “Yes, I know, but like I said, we’re in a whole ‘nother state; we’re not in our house so obviously we don’t want cable right now. Maybe in the future.”

Telemarketer: “How many TVs do you have in your home?”

Me: *sighing inwardly* “One.”

Telemarketer: “Is it high definition?”

Me: “Yes, but as I mentioned, we don’t want cable TV so you’re wasting your time.”

Telemarketer: “Uh, okay, well, we just want to make sure—”

Me: “Thanks, but no thanks. Goodbye!”

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