Credit Us With Some Common Sense, Part 2

| Tampa, FL, USA | Employees, Extra Stupid

(I work in the quality department of a call center for a large bank that has branches across the country. This is a one of the calls I listened to:)

Member: “I would like to do a cash advance from my credit card and deposit to my checking.”

Representative: “Okay, is your cash advance on your account?”

Member: “…”

Representative: “Is your cash advance with the bank?”

Member: “Transfer me to the branch; I can’t handle the call center right now.”


Credit Us With Some Common Sense


It’s All In The (Very Far) Delivery

| Belfast, UK | Bizarre/Silly, Geography

(I work at a call centre in Northern Ireland. It’s almost my lunch break. If a coworker is buying something, they usually ask if a colleague needs something. I’m speaking to a customer 400 miles away in England, across the Irish Sea.)

Me: “I’m running a test, but it’s going to take a while. Is it okay if I call you back after my lunch break?”

Customer: “Yes, that’s fine.”

Me: “I’m going to [Supermarket]. Do you need anything?”

Customer: *deadpan* “No, I’m all right.”

Me: “Thank you, speak later. Bye!”

Customer: “Bye!”


Filing Is Not Her Calling

| Montreal, QC, Canada | Bizarre/Silly, Employees

(I need to conclude a contract with my credit card company. They call me.)

Caller: “Hi, this is [Name] from [Credit Card Company]. Do you have a few minutes so we can conclude your contract? It should take about five minutes.”

Me: “Yes.”

Caller: “Okay, let me just put you on hold so I can get your file.”

Me: “Okay…”

(15 minutes later…)

Caller: “Okay, I’ve got your file. Let’s go through the contract…”

(I still wonder why she didn’t pull my file BEFORE calling me!)