About To Go Bananas Over The Chocolate

| USA | Bizarre/Silly, Bosses & Owners, Food & Drink

(I work in a call center. We are allowed to eat at our desks so long as it is a snack, not a meal, and it cannot be during a call. We have some down time so I pull out a snack and shortly after my supervisor walks by. I’ve been trying to snack more healthy, but tend to have a serious sweet tooth.)

Supervisor: “Are you really just hanging out eating a banana?”

Me: “No. I am hanging out eating a banana and chocolate chips so that it’s like I am eating a chocolate covered banana.”

Supervisor: “…That is such genius that I can’t even say anything about it.”

Your Days At This Company Are Numbered

| St. Louis, MO, USA | Ignoring/Inattentive

Me: “May I please have your employee ID?”

Caller: *sounding really confused* “Uh, um, wait, you need my employee ID?”

Me: “Yes, I need your employee ID in order to pull up your file.”

Caller: *pause* “I’m not understanding what you’re asking for here.”

Me: *pausing, trying to think of a clearer way of wording it and failing* “Can I get your employee ID?”

Caller: “Uh, um, I have my employee ID badge here, but how would I be able to show you that over the phone?”

Me: *literally smacking my forehead* “You can tell me what the actual numbers are for your employee ID?”

Caller: “OH! You need my employee ID number!”

Email Fail, Part 5

, | Puyallup, WA, USA | Employees, Ignoring/Inattentive

(I have just booked a hotel for my brother but accidentally put in the incorrect email address. I now need to cancel the booking and call the website’s customer service department to help me with it.)

Me: “Hi,yes, I booked a hotel for my brother and it needs to be canceled, but the email I entered is incorrect. Can I please cancel the request with you?”

Customer Service Rep: “Sure. What was the email that you entered the confirmation under?”

Me: “That’s the thing. It was a typo error. I never got a confirmation email because I typed in the email incorrectly. It’s off by a letter. Is there any other way to look up the reservation?”

Customer Service Rep: “Sure, what’s the phone number?”

(I give them the phone number I reserved the room with.)

Customer Service Rep: “I’m sorry but I can’t find it under that phone number. Do you have the email address?”

Me: “Again, I don’t know what the email address is under as I typed it incorrectly. Can you look it up by name?”

Customer Service Rep: “Sure. We can try that. What’s the name?”

(I give my brother’s name.)

Customer Service Rep: “I’m still unable to find the reservation. Do you know the email address? I can find it using that.”

Me: *getting frustrated* “Again, I don’t know what the email address is under as I spelled it out wrong. The hotel is [Name] hotel in Portland. You don’t see anything under the hotel?”

Customer Service Rep: “Oh, here it is. And you said you want to cancel this reservation?”

Me: “Yes. The trip was canceled and we won’t be needing the hotel anymore. Can I please have a confirmation sent to a different email address?”

Customer Service Rep: “We can email the canceled reservation to the address we have on file.”

Me: “As I’ve said before… that email address is wrong. If you send the confirmation to that email address I will not receive it as that email does not exist!”

Customer Service Rep: “Okay. We should probably update that email address. What’s the new email address?”

(I give her the correct email address.)

Customer Service Rep: “Okay, I’ve updated the email address. Is there anything further I can help you with?”

Me: “So you have canceled the reservation and will email the new address?”

Customer Service Rep: “Yes. The reservation has been canceled and an email will be sent to—” *rattles off old email address*

Me: “Wait… No. I need the confirmation sent to the new email address I just gave you. ” *gives new email address*

Customer Service Rep: “Oh, okay. It’ll be sent to [new email address].”

Me: “Yes, to [new email address]. Can you send it now so I can confirm we get the cancellation confirmation?”

Customer Service Rep: “Sure.”

(We wait for confirmation. After about three minutes, we don’t get anything.)

Me: “We haven’t gotten a confirmation.”

Customer Service Rep: “Well, I show it was sent to [old email address]. Are you sure that’s correct?”

Me: “NO! That’s the OLD address! I need the confirmation sent to the NEW email address of [new email address]!”

Customer Service Rep: “Oh,okay. I’ve sent a new confirmation.”

(Now my brother calls out from the other room saying he got the confirmation.)

Me: “Thank you. We received the confirmation.”

Customer Service Rep: “Was there anything else I can help you with?”

Me: “Good god, no!” *hangs up*

(Overall, the call took about 45 minutes. Lesson learned… DOUBLE CHECK YOUR EMAIL ADDRESS!)

Related:
Email Fail, Part 4
Email Fail, Part 3
Email Fail, Part 2

Ponying Up To Their Demands

| CA, USA | Bizarre/Silly, Coworkers

(One of my coworkers and I get along well and often share when customers make crazy demands. However we have taken to doing this in a rather unusual way:)

Coworker: “Dang it.” *getting up to speak to a manager*

Me: “What? Do they want a pink pony?”

Coworker: “A pink pony that flies!”

Me: “Did you offer them a purple pony with a horn?”

Coworker: “Yes, but they only want a pink pony that flies. No horns.”

Me: “Ouch.”

(A short time later it’s my turn to get up.)

Coworker: “Pink pony?”

Me: “No, just a beige pony, but they want three of them. I just really don’t think they’ll get ’em.”

You Have And Don’t Have Mail

, | Germany | Lazy/Unhelpful, Transportation

(I’m awaiting a parcel and usually, when I’m not home, I will just have to pick them up at a nearby store. However, this time it is returned to sender, so I call the delivery company.)

Me: “Hi, I just wanted to ask you to send me my parcel again.”

Call-Centre Agent: “Okay, why did you not receive it the first time?”

Me: “Honestly, I’m not quite sure. I just got a note saying you neither found my doorbell nor my mailbox, so it was sent back.”

Call-Centre Agent: “Okay, so what’s so weird about that note? Maybe you—”

Me: “Let me stop you there. I found this note in my mailbox. Which you can only reach if you rang the doorbell first.”

Call-Centre Agent: “…I have NO idea how they managed to mess that up. I’ll order your parcel to be sent again.”