A Passable Reason For A Disconnect

| MI, USA | Bizarre/Silly, Coworkers

(I work for a major telecommunication company in their retention department. It is my job to retain a customer’s service and, when not possible, to set up their disconnects. A lot of our calls come in from other departments such as billing. This is one of those calls.)

Representative: “Hi, I have [Not The Account Holder] on the phone. It looks like she needs to disconnect because the account holder has decided to pass away.”

Me: “Um… transfer her through.”

Insecurity Question

| Tampa, FL, USA | Employees, Money

(I am in the QA department, listening to calls to ensure our agents provide excellent service, when I listen to this winner of a call:)

Representative: “May I have you provide the three digits located on the signature panel of your card?”

Member: “Is that on the back?”

Representative: “…”

Member: “Is that on the back?”

Representative: “I’m sorry I can only read the security question to you.”

Member: “That is fine; I just want to know where it is located.”

Representative: “The signature panel of your card.”

Member: “Is that on the back?”

Representative: “…”

Member: “Ma’am?”

Representative: “I can’t disclose that.”

Her Complaint Is Nothing To Be Sneezed At

| ON, Canada | Coworkers, Health & Body

(I work in a call center and have a very loud sneeze. Sometimes they come out of nowhere so the entire office will hear it. This particular coworker is on the other side of the room.)

Me: *sneezes super loud*

Coworker: *by email* “Can you please try to cover your mouth? I’m trying to get pregnant and I’m having trouble with it. I’m trying my hardest not to get sick in case that’s the problem.”

(I send her a pleasant email back explaining I will try harder to catch my sneezes before they come out. A few days later, at the end of the day, I leave through the back door.)

Me: “Hi, [Coworker]!”

Coworker: *turns around with a cigarette in her hand* “Hi, [My Name], have a good night!”

Me: *thinking to myself* “Well, there’s your problem!”

Your Request Is Sickening

| Toronto, ON, Canada | Bosses & Owners, Crazy Requests, Health & Body

(Performance review time: everything is excellent, get a big raise, and then…)

Manager: “We need to talk about your sick days…”

Me: “Okay…”

Manager: “You used all of them this year.”

Me: “Yes, I don’t believe in coming to work sick and infecting others.”

Manager: “You used most of them last year, too.”

Me: “Yes, I got the flu and stayed home.”

Manager: “We need you to try not to do that again.”

Me: “Get sick?”

Manager: “Yeah.”

Me: “Sure… I’ll try.”

(I left shaking my head and made a point to use every sick day for the next few years!)

We’re Sure Apple Is Working On An Update For That

| Seattle, WA, USA | Awesome Customers, Awesome Workers

(I work for a major cell phone retailer as their national sales support; basically, I am a care agent for the store reps. For this particular call from a store, I was assisting the rep in fixing a customer’s bill because it was sitting at about $2,000 which is much higher than it should have been.)

Me: “All right, so I can see that the bill is looking much better now. I’ve got those activation fees waived, the access charges adjusted, and the accelerated charges are being adjusted right now. Okay?”

Store Rep: “Thank you so much. You are the best. I would hug you if you were a real person! I mean, wait… You are a real person, but you know…”

Me: *whilst laughing uncontrollably* “I know exactly what you mean. No worries. You just meant if I was there in person, since you can’t hug me through the phone.”

Store Rep: *laughing* “Exactly, you know what I mean. It would look pretty weird if I hugged the phone in the store.”

Me: “Well, everything is taken care of here now. The customer’s bill is now [amount much lower] and we have all incorrect charges adjusted. Is there anything else I can help you with today?”

Store Rep: “No, that is everything. You are the greatest. Thank you so much!”

Me: “Thank you for calling and have a great rest of your shift!”

(That call had me smiling for the rest of the day. To that store rep, you really helped me smile bright after the terrible week I had been having!)