It’s Too Early For… Anything

| Winnipeg, MB, Canada | Employees, Food & Drink, Ignoring & Inattentive

(I am heading to work on a cold winter morning at 5:30 am, and figure I have time to stop for some breakfast and a coffee. I pull right up to the drive-thru speaker but have to politely yell into the box to get somebody to answer and take my order. I enunciate clearly and give them my order. Upon pulling up to the window a female worker comes over looking to be on the verge of a mental break down and reads back my order.)

Female Worker: “You had the [Breakfast Sandwich] and a medium double-double coffee, yes?”

Me: “No, sorry, the double-double should just be two cream and one sugar.”

Female Worker: “Ok, your total is [total].”.

(She hands out the debit machine and walks away while I finish the transaction, but does not return for quite some time. The automatic drive-thru window has shut and I am left holding their debit machine out the car window in -30 C (-22 F) weather. Finally, she comes back and takes the machine.)

Female Worker: “Did you have an extra-large triple-triple sir?”

Me: “No, it was a medium two cream and one sugar.”

(She nods and walks away. After more waiting and me being the only one in the drive-thru lane the girl comes back with the deer-in-headlights look on her face.)

Female Worker: “Here is your food, sir. Have a nice day.”

Me: “Wait, I need my drink!”

Female Worker: “Medium double-double?”

Me: “No, it is medium two cream and one sugar.”

(After even more waiting, a male worker with the look of hating his very existence on this earth, approaches the window.)

Male Worker: “Here is your medium double-double, sir. Have a nice day.”

Me: *speechless* “Thanks! You, too!”


The Manager Is Two-Timing You

| WA, Australia | Bosses & Owners, Ignoring & Inattentive

(We have three stations for our counter – two baristas and a third person to work on food and take orders. Our store manager consistently gets in trouble with head office for understaffing us. We have a group meeting:)

Store Manager: “I’m consistently getting complaints about coffees being slow. What do you guys need to go faster?”

Coworker #1: “We need three people.”

Store Manager: “If I give you three people, one person isn’t busy most of the time. It’s a waste of money.”

Coworker #2: “But if we only have two people, any time there’s orders to take, food to prepare, or somebody on break, we slow down massively.”

Store Manager: “I send help when you need it, don’t I?”

(Next shift, it’s just me and Coworker #1.)

Store Manager: “I’m not giving you a third person because you’re not busy enough. [My Name], take our parked drive-thru orders as well.”

(An hour later:)

Store Manager: “Why aren’t you doing quick coffees? This isn’t good enough. I want quick coffees!”


The Service Doesn’t Matcha Your Expectations

| Baton Rouge, LA, USA | Employees, Food & Drink, Lazy/Unhelpful

(I am at the mall and decide to stop by the stand for a well-known coffee chain to get a frozen drink. There are three employees: Employee #1 who is rude, Employee #2 who is doing all the work, and Employee #3 who is too lazy to live. Employee #1 takes my order and I move to the bar to wait for my drink.)

Employee #3: “Who had the green tea frappe?

Me: “I did.”

Employee #3: “So, yeah, we don’t have enough matcha powder to make your drink. I mean, there’s some in there, but it’s not enough.”

Me: *thinking I’ll be asked to re-order* “Okay…?”

Employee #3: “We should have another container upstairs in stock. Do you want me to go getu it? You’d have to wait.”

Me: “I’ll wait. Please go get it.”

(He leaves and I’m waiting roughly eight minutes all while Employees #1 and #2 are arguing because the former is speaking to both customers and the latter rudely and can’t seem to comprehend why everyone’s mad at him. Meanwhile, Employee #2 is the only one making drinks as Employee #1 plays with pastries and a long line behind me is forming of unhappy customers.)

Employee #3: *returning* “So, yeah, we don’t have anymore. Do you want what’s already made up?” *it’s just the milk and powder mixture that’s been sitting on the counter uncovered this whole time*

Employee #2: “No, you are not giving her that. [Employee #1]! Go find that powder! *turning to me* “I am so sorry about this. I know it’s there; I don’t care what he says.”

(I’m getting annoyed but am too polite to say anything so I wave it off. Another eight minutes go by and Employee #1 returns with the powder.)

Employee #3: *addressing [Employee #2]* “So, add this to what I already made, or…?”

Employee #2: “DUMP THAT OUT, YOU IDIOT. Start again!”

(My drink finally got made. But all this time, for my inconvenience, I was not offered a discount, a refund, a free cookie, or anything.)


On The House, By And Large

| Newark, DE, USA | At The Checkout, Awesome Workers

(It’s chilly so I’ve decided to get a cup of cocoa on my way home and stop at a VERY well known coffee shop. It’s my first time going to this shop seeing as I don’t drink coffee.)

Barista: “Hi there! What’re you interested in today?”

Me: “Uhm, can I just get a medium hot chocolate with whipped cream?”

Barista: “Are you sure you don’t want a large? They’re free today!”

Me: *looking around for any promotional banners* “Are you sure? Is there some kinda promotion going on?”

Barista: “Nope. Register’s broken so the drinks are on the house today!”


Paying It Forwards And Backwards

| MN, USA | Awesome Workers, Coworkers

(I am pulling up to a drive-thru at a coffee shop when I notice my coworker in the vehicle ahead of mine. I don’t think that my coworker notices me pulling into line behind her.)

Me: *placing my order* “Hi, I would like a large iced mocha. Also, I would like to surprise the vehicle ahead of mine and pay for their order. Will you tell them their drink has already been paid and to have a nice day.”

Worker: “Oh, that is so nice of you. So the total of both drinks will be [total].”

(I pull up to the window. And try to hand over the money to pay for the drinks.)

Worker: “Sorry, I can’t take your money.”

Me: “What do you mean? Why not?”

Worker: *laughing* “Because the customer ahead of you insisted on paying for your drink. I’ve never had this happen before.”

(I guess my coworker and I both had the idea to surprise each other. It made my day.)

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