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You Say Tomato, I Say Scam

| WY, USA | At The Checkout, Employees, Extra Stupid, Food & Drink

(My roommate and I are at a fast food restaurant with two names, depending on which region you live in. They are known for having left and right drive-thru lanes as well as walk up windows. I drive up to the speaker in the left lane that requires the passenger to pay at the window and collect the food, but the driver orders at the speaker. Important to note: their burgers are always pre-made, so when you ask for something to be left off, they just pull it off unless you mention an allergy. Horrible, I know. But they’re open super late, and it’s slim pickings for someone that gets off work at midnight.)

Cashier: “Order when you’re ready.”

Me: “We have two separate orders. For the first one, I have a coupon for [some meal deal], small, Coke to drink, please. No tomato. For the second order, we have the same coupon. Small, cherry Coke.”

Cashier: “All right, I’ll have your totals at the window when I get the coupons. Please pull forward.”

(As I’m pulling up, my roommate turns to me.)

Roommate: “Can I have your tomato for my sandwich?”

Me: “Absolutely, I hate those things. Cancel the no tomato for mine and ask them to put it on yours when we get up there.”

Roommate: *to cashier at the window* “Can you please put her tomato on my sandwich instead of tossing it?”

Cashier: *stares for a moment* “Uh… I’d have to charge you for it.”

(We both just stare at him, hoping he will realize how ridiculous that is…. He does not.)

Roommate: “You’re going to toss it. Instead of tossing it in the trash, toss it on my burger. Why would you charge me for that? I guess I can understand if it’s restaurant policy not to put it on another order or something…”

Cashier: “We don’t have a policy like that. But you’re asking me for extra tomato, I have to charge. You can’t get something extra for nothing.”

Me: “We aren’t asking for extra… Just… forget the no tomato on my order. Leave it on, please.” *to my roommate* “I’ll pass it to you when we drive away, then. This is kind of silly.”

Cashier: *overhearing* “Then I still have to charge you for the extra tomato on her sandwich. That’s how it works.”

Roommate: “Don’t you dare! What are you missing here? Two [meal deals] just as they come, no modifications, please and thanks. That’s it, really.”

Cashier: “Oh, okay!” *rings us up and hands her the bag through the window*

Both: *in unison* “Thanks!”

(Before I pulled off I opened the bag, unwrapped both burgers, and placed my tomato slice on her sandwich. We both smiled at the cashier, who was staring with disbelief, and I drove off.)

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| London, ON, Canada | Unfiltered

(I go into a local royal fast food chain near my house. The walls look all weird. One is blue, one is green, one is yellow and one is a disgusting shade of beige. I go to the till.)

Me: “Hey, what exactly is going on? I mean, the walls and everything.”

Cashier #1: “Ribbet.”

Me: “Can I talk to someone else?”

Cashier #2: “Sorry, he’s not feeling well. Can I help?”

Me: “Why are the walls painted different colors? I mean, it’s a little disconcerting.”

Cashier #2: “New manager. Got another one. They all painted the walls when they got bored.”

IP Address:
86.173.121.87

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Supervision Derision

| TX, USA | Bad Behavior, Bosses & Owners, Wild & Unruly

(After having only one hour of training from the regular cook, I am told to open the next day so the cook could go on vacation. Deep frying chicken isn’t rocket science, so I come in, but I inform the restaurant owner and the supervisor I will be working with that I will be a little slow so that I can make sure everything is right. They both say that is acceptable. The next morning I get everything running and am waiting for our first customers. We’ve never had over three customers in the morning. Most of our business is lunch and dinner.)

Supervisor: *sees me waiting at the fryer* “Start cooking sandwiches!”

Me: “[Owner] says we should wait for the first order to cook anything, so that people get fresh food.”

(This is one of the first things I was taught by the regular cook and common sense customer service.)

Supervisor: “Are you dumb or something? I said make the sandwiches!” *she physically pushes me aside and drops five chicken breasts into the fryer*

Me: *after standing there with my mouth open for a minute* “If we cook that many now, we’ll be wasting food. The sandwiches will probably be old by the time we get an order.”

Supervisor: “That’s not your problem! You do what I say and stop mouthing off!”

Me: “Okay.”

(We only sold one sandwich. Two hours later:)

Supervisor: “What are you doing?!”

Me: “Throwing away the ones we didn’t sell.”

(She runs over to the trash can and jerks my hand away, saving the last sandwich and putting it back in the warmer.)

Supervisor: “You don’t do that unless I say so! We still could have sold those!”

Me: “[Owner]’s policy is to throw them out after 30 minutes. I’m pretty sure it’s a health code issue, too.”

Supervisor: “Shut up and do your job!”

(I manage to make it through to lunch service without crying, quitting, or murdering anyone. I have help in the kitchen by now and am assigned to the nugget fryer for lunch. Our nuggets are whole chicken breast chunks cooked from raw. About an hour into service, I realize that the cook on duty when I went on break didn’t clean the fryer oil (which is his job). Without fresh fryer oil, the system is clogged and the nuggets take longer to cook.)

Supervisor: *when she sees an order taking longer to go out* “What’s the hold up?”

Coworker: “We’re waiting on nuggets.”

Supervisor: *sees that I’m on nugget station* “What the h*** is wrong with you? Are you just messing around now?”

Me: *explains the fryer issue*

Supervisor: “No! They’ve cooked for the time it says on the recipe. Get them out. Now!”

Me: “I can’t do that. I just checked one and it was raw in the middle.”

Supervisor: “YOU DON”T KNOW WHAT THE H*** YOU’RE TALKING ABOUT! SERVE THE D*** NUGGETS!”

Coworkers: *just staring*

(I stand my ground even though she tries to physically push me again. Pulling one nugget up, I cut it in half showing the still pink, gelatinous center.)

Supervisor: *grabs the nugget, throws it violently in the corner, and stomps off*

(After my shift, I get called into the owner’s office. Apparently some coworkers had complained about the tension in the kitchen.)

Owner: “So what’s your problem with [Supervisor]?”

(Explains everything that had happened, including the health code violations by my supervisor.)

Owner: “Well, I’m not sure what happened here, but I’m sure if you give her a chance you’ll see that [Supervisor] has a heart of gold.”

Me: *shocked*

Owner: “Well, see you tomorrow!”

(I get sent home confused, but since I’m young and I need the job, I don’t quit. A few months later, I am working a morning shift again with the same supervisor. Once again, I have waited until a customer orders before I start cooking food. I am about to pull the chicken out of the fryer.)

Supervisor: *when she realizes that the order is (obviously) taking a little longer because it’s first cook, she storms up to my station* “You are the dumbest person in the world! Get away! I’ll do this myself!”

(At this point, she has physically pushed me again and I have had enough.)

Me: “No, I am doing this correctly. I can handle it. Just let me do it right. The customer is happy to be getting a fresh sandwich.”

(I point to the customer who seems be perfectly happy chatting with the cashier.)

Supervisor: “GET OUT OF THE–!”

(She stops because she has just raised her hand to back-hand me, and seen me step into her personal space and raise my chin, daring her to try it.)

Me: “If you want to do it so badly, do it yourself.”

(I take off my apron and walk out the back door. On my way out I am crying and wondering if I have made a huge mistake, when the junior supervisor sees me in the parking lot. I tell her what just happened. She reaches out to shake my hand.)

Junior Supervisor: “You handled that well. I’m sorry it has to be this way. You put up with a lot more from her than most people. You were a good worker. Keep your chin up!”

(I never saw either supervisor again, but I will never forget what I learned from both of them!)

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Something Fishy With That Pronunciation

| Singapore | Employees, Food & Drink, Language & Words

Friend: “A salmon set meal, please.” *pronouncing it SA-MON*

Server: “What?”

Friend: *thinking that she hadn’t heard* “One salmon set, please.” *again pronouncing it correctly as SA-MON*

Server: “What’s that? We don’t have that.”

Friend: *pointing to it on the menu* “This one.”

Server: “This? The SAL-MON set meal? Why didn’t you just say so?”

Friend: *speechless*

Server: “Next time, talk properly!”

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In Soviet Russia, Mustard Spreads You

, | Cape Cod, MA, USA | Food & Drink, Ignoring & Inattentive

(My mother, sister, and I going through the drive-thru at one of our local donut/coffee shops. At this particular location, they’ve just hired new employees who happen to be Russian. I’m the driver in this situation and my mother is in the passenger’s seat.)

Employee: *in thick accent* “Hi, welcome to [Donut Shop]. How can I help you?”

Mom: “Hi, can I get three [drinks] and a [sandwich] with no mustard.”

Employee: “We don’t have lobster.”

Mom: “No, I said no mustard.”

Employee: “This is [Donut Shop]. We don’t have lobster.”

My Family: *awkward silence*

Me: “MUSTARD.”

Employee: “Okay… please pull up.”

(When we got to the order window, we had to repeat our order two more times! But we laughed about it for a long time after!)

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