Sub-Standard Sub-Service, Part 6

, | FL, USA | Employees, Food & Drink, Ignoring & Inattentive

(This happened every time I went to a sub place when I was younger. The menu clearly displays the ingredients for the items, both with a picture and with the names of the ingredients.)

Me: “Hi, I’d like to get Italian sub, please. Everything that normally comes on it, except for onions, please.”

Employee: “Okay, sure.” *begins making sub*

Employee: “What kind of meat?”

Me: “Whatever normally comes on it.”

Employee: “I know, but what kind?”

Me: *annoyed that they don’t know, I look up at the menu* “Pepperoni and salami, it seems.”

Employee: “And what kind of cheese?”

Me: “What it says on the menu. Just like that without onions.”

Employee: “Can’t you just tell me what kind you want? So I know I’ll get it right.”

Me: *knowing they aren’t going to be any help, I read them the rest of the ingredients from the menu* “Mozzarella. And after that, lettuce, black olives, and tomato.”

Employee: “Okay, and what vegetables do you want on it?”

Me: *face-palm*

Sub-Standard Sub-Service, Part 5
Sub-Standard Sub-Service, Part 4
Sub-Standard Sub-Service, Part 3


The Shift Takes A Sudden Shift

, | Québec City, QC, Canada | Bad Behavior, Bosses & Owners, Time

(It is my very first job at a very popular fast food restaurant. After a couple months of working there, one month before the schedules come out I request a day off for an event. When the schedule does get out, what do I see? That I’m scheduled that very same day, of course. I call my manager to remind her that I wanted the day off. She agrees, so I think nothing of it until that very day. My manager calls home but I’m away because of said event. My mom answers.)

Manager: “Where the h*** is [My Name]?! He was supposed to check in today!”

Mom: “Hmm, I’m pretty sure he did call you very early to say he wouldn’t come in today.”


Mom: *now outraged when she’s usually the sweetest angel* “HOLD ON! Now, I know this isn’t true at all! [My Name] has always been very responsible about his job; I am now convinced he called you beforehand to tell you he would not be there. ALSO, I drive him to work every single time so I would know if he didn’t go!”

Manager: *now embarrassed* “Oh, um… I must have thought of someone different with the same name as [My Name].”

Mom: “Of course you have!”

Manager: “Oh, um… it will be fine for this time…” *hangs up*

(The funny thing is this manager was known around town to hire way too many people to get some random bonuses. She tried to have over one hundred employees for one fast food restaurant, resulting in her not knowing each employee personally. I have seen her a total of two times the whole time I was there. I didn’t stay long after that incident.)


Scheduled To Quit

| USA | Bad Behavior, Bosses & Owners, Time

(I’ve been working at this fast food place for about six months when my best friend gets hired. We are teenagers and it’s our first job. I normally snap pictures of the schedule, but by her second week of the job the management asks the workers to stop doing that, due to regulations or some such thing. I had already taken a picture before anyone told me, and I send the picture to my best friend so she’ll know when she works. And as a backup, she also copies it into a notebook directly from the schedule itself a few days later. Neither of us is scheduled to work that Sunday, so we go out to a movie and post online about it. Come Monday evening, we walk into work together.)

Boss: *grumpy* “Hope you enjoyed that movie.”

Me: *slightly confused as to how she knows, because we weren’t friends online* “Yeah, it wasn’t too bad.”

Boss: *turns to my friend* “More fun than working?”

Friend: *jokingly* “Well, usually most things are.”

Boss: “Is that really the attitude you’re going to take on only your second week here?!”

Friend: “Huh…?”

(My boss then takes her to the back room and shows her the schedule that suddenly now says that she was supposed to have worked the day before. My friend swears that she didn’t know, otherwise she would have been at work, and promises to never ever let it happen again. Practically in tears for the rest of the night, she works quickly and quietly. I find the picture of the schedule on my phone and walk up to my boss.)

Me: “Ma’am, in all fairness, I don’t believe the schedule said that she was supposed to work yesterday. When I took a picture of it—”

Boss: “You know we aren’t supposed to take pictures of the schedule, [My Name]. Now get back to work.”

(I went back to work, but took a picture of every schedule from then on ever as proof. That manager didn’t last long, but my friend’s mother never trusted me ever again. To make it even worse, there was white out on the schedule for Sunday, where it had obviously been erased and rewritten. In the two and a half years I worked there, they changed the schedule within a day’s notice so many times that I eventually quit in frustration.)


Well, They Got One Thing Right

, | Gresham, OR, USA | Employees, Food & Drink, Ignoring & Inattentive

(I pull up to the drive-thru to grab a soda and a snack after a stressful afternoon.)

Me: “Hi, can I get a large Diet [Soda] with lemon, no ice, please.”

Employee: “Do you want the lemon flavoring or a slice of lemon?”

Me: “Lemon flavoring, please.”

Employee: “Okay, so that was a large [Soda], with lemon, not Diet, right?”

Me: “Um, no. A large Diet [Soda], with lemon flavoring, no ice, please.”

Employee: “Okay. A large… Diet [Soda] with lemon, anything else?”

Me: “No ice in the drink, please, and a large french fry.”

Employee: “Okay. I’ll have that at the window.”

(I pull up and we have the cash exchange, and she hands me a bag of fries and my drink.)

Employee: “Oh, wait. I gave you [Soda], not Diet.”

(I try to return the drink to her.)

Employee: “Do you want to just, like, keep it?”

Me: “Umm, sure.” *even though I hate regular [Soda]*

Employee: *as she is passing the new drink out the window* “Here’s your large DIET [Soda] with lemon.”

Me: *noticing it has ice in it* “Um, it has ice. It was supposed to be no ice.”

Employee: *smiling proudly* “Yeah, but it’s DIET.”

Me: “But it was supposed to be no ice.”

Employee: *blank stare*


Plainly Not Explaining Plainly Enough

, | UK | Employees, Food & Drink, Ignoring & Inattentive

(I am in a well-known burger chain restaurant ordering a take-out meal.)

Me: “A quarter-pounder with cheese medium meal, with fries and [Soda], and can the burger be plain, please?”

Cashier: “Do you want cheese on that?”

Me: “Yes, but nothing else, plain with just cheese.”

Cashier: “Would you like the meal?”

Me: “Yes, medium meal with fries and [Soda].”

Cashier: “What side would you like?”

Me: “Fries. And [Soda].”

Cashier: “Drink?”

Me: “[Soda]!”

Cashier: “Okay. So that’s a quarter-pounder with cheese, fries and a [Soda].”

Me: Please make sure the burger is plain, no ketchup or anything else.”

Cashier: “Right, plain. You should have said.” *to the cooks* “That order I just did for a quarter-pounder needs to be PLAIN.” *to me* “That will be just a few minutes.”

(Five minutes later she handed me my meal. I had large fries, a plain quarter-pounder with just meat, and a quarter-pounder with cheese and all toppings. Well, she tried.)