Stopped Doing Eleven At The Eleventh Hour

| Chowchilla, CA, USA | At The Checkout, Employees, Food & Drink

(It’s New Year’s Day at about 11:00 am and my girlfriend and I decide to get breakfast in the drive-thru of a restaurant known for its golden arches and now all-day breakfast menu. Their order board specifically has “All-Day Breakfast” posted on it in big, unmissable letters.)

Drive-Thru: “Hi, welcome to [Restaurant]. May I take your order?”

Girlfriend: “I’d like a #11 with a milk, and-”

(Note: #11 is two sausage burritos with hash browns and a drink.)

Drive-Thru: “I’m sorry, we’re not serving breakfast right now.”

Me: *looking at the sign* “You don’t have all-day breakfast?”

Drive-Thru: “We do, but only certain items like muffins, hash browns, burritos…”

Me: “So then a #11?”

Drive-Thru: “We can’t do that.”

Girlfriend: *backs out of the drive-thru slowly*


Cranking Up Your Response To The Cranks

| St. Louis, MO, USA | Bizarre/Silly, Holidays

(I’m a manager at a well-known fast food place whose signature sandwich has two all-beef patties, special sauce, etc. It is two days before Christmas and most of our calls have been local kids making lame attempts at crank calls. Half hour after close I am in the office doing paperwork when the phone rings.)

Me: “[Restaurant], can I help you?”

Caller: *pause* “Um, can I have a whopper?”

Me: “One whopper? Sure. So, this one time, I was at the store and you’ll never believe this! I got a huge bag of candy, like twelve pounds, and it was mis-marked! You’ll never believe how much I paid for it! One dollar, can you believe it! Twelve pounds of candy for a dollar!”

Caller: “Um… can I get an onion whopper?”

Me: “Oh! You mean whopper like the sandwich, not an exaggerated tale. Yeah, I don’t have any of those.”

Caller: “…uh.”

Me: “Yeah, that candy story was pretty lame. But how about this one… So, this one time you’ll never believe the fish I caught! Talk about your whoppers! He was three feet long! Must have weighed a hundred and twenty pounds. I wrangled him for a over an hour and—”

Caller: *click*

(Guess they didn’t like my fish story either!)


A Combo Of Errors

| KY, USA | Employees, Food & Drink, Ignoring & Inattentive

Server: “Welcome to [Fast Food]. Would you like to try our new [Special] burger?”

Husband: “No, thank you. I’d like an order of onion rings and—”

Server: *punches in medium [Special] combo with small fries & drink*

Me: “Wait? What?”

Server: “Your total is [amount]. Please pull forward.”

Husband: “Hello? We didn’t want that!”

Server: “…”

Me: “Hello?”

Server: “…”

(We drove off and went to a different fast food chain — one that actually listened to what we wanted to order.)


Will Have You Milk-Shaking

| OR, USA | Food & Drink, Ignoring & Inattentive

Me: *in the drive-thru of a very popular fast food joint and trying new drink* “Hi! Can I have two large [Milkshake]s?”

Worker: “Two small?”

Me: “…large?”

Worker: “What drink?”

Me: “…[Milkshake]s?”

Worker: “Okay, your order will be at the window!” *a total pops up on a screen*

Me: “Thanks…” *looks closely to make sure it was two large and the right milkshakes before getting to the window*

Me: *a shift change happens when I get to the window and wait as someone shows up with my order*

New Worker: “Hi that’s $[total]!” *this is the right amount for two large milkshakes*

Me: *hands money over and get changes, has another five-minute wait*

New Worker: “Here are two [Milkshake]s!” *holds them out for me to take*

Me: *smiles happily to finally get them but frowns when I notice the drinks are small* “Uh, bad news; I order two large and they look too small.”

New Worker: *blinks and looks at order again to see I’m not lying about the size* “Oh, sorry!”

Me: *watch the worker run off with the small drinks and park my car with a sigh*

New Worker: *comes back eight minutes later with the right size milkshakes* “Here we go!”

Me: *glad to take them and leaves*


Should Have Taken A Nugget Of Listening

| MT, USA | Employees, Food & Drink, Ignoring & Inattentive

Me: *pulls up to intercom*

Drive-Thru Guy: “Hi, welcome to [Restaurant]. What can I get you today?”

Me: “Hi, can I get three orders of the value nuggets?”

Drive-Thru Guy: “Four piece, five piece, or six piece?”

Me: “Six.”

(The screen in front of me displays three orders of spicy nuggets.)

Drive-Thru Guy: “Is everything correct?”

Me: “They aren’t spicy nuggets, right? I didn’t want spicy nuggets.”

Drive Thru Guy: “Your total is…[total]. Drive up to the second window.”

(The screen doesn’t change.)

Me: “Those aren’t spicy nuggets, right?”

(There’s no answer. I pull up to the second window. The manager is there, not the person who took my order.)

Manager: “Spicy nuggets for [total].”

Me: “I didn’t order spicy nuggets; I told him I didn’t want spicy nuggets.”

Manager: *looks at Drive-Thru Guy, then at me* “I will fix it for you; sorry about that.”