Time For You To Go

| Baton Rouge, LA, USA | Employees, Overtime

(I am working a longer shift than normal to cover for a fellow employee who has to leave early for a family emergency. I work at the register from about 6:30 am-2:00 pm, taking customers’ orders. Once the other employee leaves at the time I am scheduled to leave, I cover the drive-thru speaker until the other employee’s replacement comes. After having worked the register for so long, my brain is a little stuck in that mode. The first customer drives up almost as soon as I walk over to the drive thru area and don a headset.)

Me: “Your total is $[total]. Is that for here or to go?”

(Thankfully they were good-humored about it! Then, near the end of my extra-long shift, my brain is a little fried.)

Me: *answering phone* “Thank you for calling [Bookstore in another state where I had worked over six years before]. How can I help you?”

(My coworkers just stare at me as I realize my error.)

Me: “I am SO sorry! I have had a long day. This is [RESTAURANT]!”

Customer On Phone: *laughs* “I was wondering. I didn’t even think we had one of those here!”

Allow Me To Laugh At That

, | PA, USA | PA, USA | Family & Kids, Job Seekers, Money

(Our manager is in the dining area helping a teenaged new hire fill out paperwork.)

Manager: “Fill this out for what allowances you want.”

New Hire: “I guess I should put zero because my parents don’t give me an allowance anymore.”

(Manager had to excuse himself and come into the kitchen to laugh – and, of course, tell us the story.)

Fast Food, Slow Comprehension

| Little Rock, AR, USA | Bosses & Owners, Food & Drink, Ignoring/Inattentive

(I am at the drive-thru of a well known fast food chain.)

Employee: “Thank you for choosing [Restaurant]. What can we get for you tonight?”

Me: “I’d like to get one [Item 1] and one [Item 2], please.”

Employee: “Would you like anything to drink with that, sir?”

Me: “No thanks. Just [Item 1] and [Item 2].”

Employee: “Okay, so that’s one [Wrong Item 1] and one [Wrong Item 2]?”

(These items are not even close to what I ordered.)

Me: “No, it’s one [Item 1] and one [Item 2].”

Employee: “Sorry about that. So that’s one [Wrong Item 3] and one [Wrong Item 4]?”

(These are even further away from what I ordered.)

Me: “No, it’s one [Item 1] and one [Item 2].”

(This exchange happens four more times before the employee finally gets it right. By this time I’m barely managing to keep my cool.)

Employee: “Okay, your total will be [amount almost three times what it should be]. Please pull forward.”

(Thinking I misheard the price, I go ahead and pull up to the window.)

Employee: “That’ll be [wrong price], sir.”

Me: “That doesn’t sound right. [Item 1] is $X.xx and [Item 2] is $X.xx. Even with tax, it should be about a third of that total.”

Employee: “I’ll need to get my manager.”

Manager: “What seems to be the problem, sir?”

Me: “I ordered [Item 1] and [Item 2] and the total should be around $X.xx, but your employee quoted a price nearly three times that.”

Manager: *checks computer* “Ah, here’s the problem. Okay, sir, your total is [correct amount].”

Me: “Ah, thank you. Here you go.”

Manager: “Here’s your order. Have a nice night.”

(I check the order at the window to make sure it’s correct. It isn’t. At this point, I’m REALLY struggling to remain civil.)

Me: “I’m sorry, but this is not what I ordered. I’d like a refund, please.”

Manager: *looks at order* “Hmm, no, that’s not right at all. If you’ll wait a few minutes, we’ll remake that for you.”

Me: “I had to give my order six times before your employee could even quote it back correctly, then she tried to over charge me for it, and then I was given the wrong order. Frankly, I’d rather have a refund and go hungry than deal with this any further.”

Manager: “I understand, sir. Here you go. And thank you for remaining so calm through all of this. Have a nice night, sir.”

Me: “You, too.”

(When I went back two weeks later, I found out that the entire staff save for the manager had been replaced. I haven’t had any problems since.)

The Meat Of The Problem Is Not The Meat

| Tampere, Finland | At The Checkout, Food & Drink, Ignoring/Inattentive

Me: “Two €2 cheeseburgers please.”

Cashier: “Would you like to have cheese on them?”

Me: “…Yes?”

Very Sour About The Lemonade

| England, UK | Awesome Workers, Bosses & Owners, Food & Drink

(It’s late and my heavily pregnant wife has asked me to pick up some food on the way home.)

Me: “Hi, can I get a [meal] with a Coke, and a [meal] with a lemonade.”

Speaker: “I’m sorry, we do not serve lemonade.”

Me: “Oh, okay. What drinks do you have without caffeine in?”

Speaker: “Err. We have Coke and diet Coke?!”

Me: “Sorry, without caffeine?”

Speaker: *sighs* “Hang on, I will get a manager.”

(A moment later…)

Manager: *gruffly* “Yes?”

Me: “Yes, sorry to be a pain, but I was asking about caffeine free drinks. Is your Coke caffeine-free?”

Manager: *sighing* “No, sir. You can have water, Sprite, or orange juice.”

Me: “Sprite, yes, that what I was after.”

Manager: *even more gruffly* “Next window, please.”

(I dutifully drive round to pay.)

Speaker: *sharply* “You know when you order you should be more clear. How was I supposed to know the Sprite was lemonade?”

Me: *taken aback* “Err, it’s fizzy, clear, and tastes of lemons. That should have given you a pretty good clue.”

Speaker: “Well, I just got told off because of—”

Manager: “[Speaker], over here please!”

(I drive to the next window; I’m tired and just want my food.)

Manager: *suddenly much happier* “Here is your order, sir. I apologise for my staff. They shouldn’t speak to customers that way. I wasn’t aware of your original order.”

Me: “No, that’s fine; I can see how she might have gotten confused.”

Manager: “No, it isn’t. I personally sit down with each member and explain the menu to them. This won’t happen again.”

(Happy but feeling slightly guilty I drove off. I didn’t go back to that location for several weeks. When I did, I spotted the same woman behind the counter. Seeing me she darted off to the back, where the same manager as before half-led, half-pushed her back to the counter. He stood right behind her during the whole transaction. It was the most insincere service I have ever received, but great to see someone being held accountable for their action, and a manager doing his job properly.)