How To Order Disorder

| England, UK | Language & Words

(After a rough night and only a few hours sleep I decide to pick up a snack from a fast food chain at lunch, and order a box of fries and chicken bits. I then discover they’ve implemented this new system where you are handed a number, when it’s called you show your receipt and get your food. For this relatively small restaurant this is surprising as it’s only really efficient in big busy chains. I am handed my number and step to the side. A few moments later a box is dropped in from the kitchen, which I assume is mine, but before I can move a second server picks it up and sets it in front of someone who has just walked into the restaurant and up to the counter, offering him condiments and putting in a sachet of barbecue sauce.)

Server #1: *calling over* “That’s not his!”

(Again I assume it is mine, as it’s not busy and it’s a simple order, so I go to step forward until.)

Server #2: “Taih-un taitair? Taihun taitair?”

(I stand there bewildered for a few seconds as she repeats the phrase, until I realise she’s calling the number on my receipt ‘3133’ – finally I walk up and receive my order.)

Server #2: *in perfect English* “Sorry, he stepped forward so I assumed it was his.”

(I walked out a bit dazed by the experience.)


You Want The New Burger? Fancy That!

| NJ, USA | At The Checkout, Employees, Ignoring & Inattentive

(I am going through the drive-thru to pick up a [New Fancy Burger] that has just been released.)

Employee: “Welcome to [Restaurant. Would you like to try a [New Fancy Burger] today?”

Me: “Yes, just the sandwich.”

Employee: “What can I get for you today?”

Me: “A [New Fancy Burger], just the sandwich.”

Employee: “Yes, we have [New Fancy Burger].”

Me: “Good, I’ll take one.”

Employee: “What can I get for you today?”

Me: “[New Fancy Burger].”

Employee: “Wait, you want a [New Fancy Burger]?”

Me: *face-palming* “Yes, PLEASE!”

Employee: “Oh, okay. That’s one [Not New Fancy Burger] and did you want to try a [New Fancy Burger] today?”

Me: “Never mind.”


It Would Be Cents-less To Stay And Argue

| UT, USA | At The Checkout, Ignoring & Inattentive

(This restaurant doesn’t have a drive-thru window; you order at the speaker, then pull up to the curb and wait for an employee to walk out to your car. I order a drink and pull up to wait, and wait, as a line builds up behind me. Several minutes later an employee emerges and walks up to me with a tray of drinks.)

Employee: “So you had the cup of ice and the chocolate shake?”

Me: “Um, no, I had a lemonade…”

Employee: “Oh, sorry. Hold on.”

(She goes to the car behind me and gives them the drinks, then disappears inside the building again for several more minutes before returning.)

Employee: “Okay, here’s your lemonade. That’s $2.58.”

(I hand her $3.08 – three dollar bills, a nickel, and three pennies.)

Employee: “So, uh, that’s… a dollar back?”

Me: “…fifty cents?”

(She nods and walks a short distance away to fuss with her change belt, then returns.)

Her: “Oh, sorry, I hope you’re okay without a receipt because it just blew away in the wind…”

(Before I can respond she drops an assortment of coins in my hand and wanders off back into the building. By that point it had been about fifteen minutes so I was just glad to have my drink and be gone, but I later counted and it was fifty cents… in pennies and nickels.)


Burrito No No

, | San Antonio, TX, USA | Bosses & Owners, Employees, Food & Drink, Ignoring & Inattentive

(I take a friend to a combined chicken and mexican fast food place at about 11 pm. I get to the drive-thru speaker and am told:)

Employee: “[Chicken Fast Food Place] is closed. All you can get is [Mexican Fast Food].”

Me: “Okay, that’s all we want. I want a [Type of Burrito] and a soft taco.”

Employee: “I’m sorry, ma’am. All we have are tacos and burritos, but if you would like we can give you a $5 dollar discount on some of the chicken we have left.”

Me: “No, thank you.” *repeat that all I want is a Type of Burrito and a soft taco*

(It goes quiet and a manager comes on.)

Manager: “I’m sorry but we can only do tacos and burritos.”

Me: “Okay, that’s all we want. I want a [Type of Burrito] and a soft taco.”

(Long pause.)

Manager: “I’m sorry, but we don’t have the ingredients to make what you want.”


The Gloves Are Off

| KY, USA | Coworkers, Lazy/Unhelpful

(I’ve worked at a popular fast food restaurant for almost three years and I’ve seen a lot of employees come and go. During my first few months, I got to work with this gem of a coworker. The oven is beeping loudly.)

Coworker: *pulling pies out of the oven* “Ouch!”

Manager: “What just happened? Are you okay?”

Coworker: “Yeah, it’s just these gloves don’t work! I got burned pulling the pies.”

Manager: “Gloves? You mean the oven mitts?”

Coworker: “No! The ones on the platform over there!”

(She points to the kitchen platform where we stock latex-free plastic gloves for sanitation purposes while making food on the line.)

Manager: *face-palm*

(And on another occasion when she is taking cash for the drive-thru window…)

Coworker: *turns to shout to the front* “Can someone come and take over for me?”

Manager: “No, why?”

Coworker: “This is too fast for me!”

Me: *to another worker* “There’s a reason we call it fast food…”