A Combo Of Errors

| KY, USA | Employees, Food & Drink, Ignoring & Inattentive

Server: “Welcome to [Fast Food]. Would you like to try our new [Special] burger?”

Husband: “No, thank you. I’d like an order of onion rings and—”

Server: *punches in medium [Special] combo with small fries & drink*

Me: “Wait? What?”

Server: “Your total is [amount]. Please pull forward.”

Husband: “Hello? We didn’t want that!”

Server: “…”

Me: “Hello?”

Server: “…”

(We drove off and went to a different fast food chain — one that actually listened to what we wanted to order.)

Will Have You Milk-Shaking

| OR, USA | Food & Drink, Ignoring & Inattentive

Me: *in the drive-thru of a very popular fast food joint and trying new drink* “Hi! Can I have two large [Milkshake]s?”

Worker: “Two small?”

Me: “…large?”

Worker: “What drink?”

Me: “…[Milkshake]s?”

Worker: “Okay, your order will be at the window!” *a total pops up on a screen*

Me: “Thanks…” *looks closely to make sure it was two large and the right milkshakes before getting to the window*

Me: *a shift change happens when I get to the window and wait as someone shows up with my order*

New Worker: “Hi that’s $[total]!” *this is the right amount for two large milkshakes*

Me: *hands money over and get changes, has another five-minute wait*

New Worker: “Here are two [Milkshake]s!” *holds them out for me to take*

Me: *smiles happily to finally get them but frowns when I notice the drinks are small* “Uh, bad news; I order two large and they look too small.”

New Worker: *blinks and looks at order again to see I’m not lying about the size* “Oh, sorry!”

Me: *watch the worker run off with the small drinks and park my car with a sigh*

New Worker: *comes back eight minutes later with the right size milkshakes* “Here we go!”

Me: *glad to take them and leaves*

Should Have Taken A Nugget Of Listening

| MT, USA | Employees, Food & Drink, Ignoring & Inattentive

Me: *pulls up to intercom*

Drive-Thru Guy: “Hi, welcome to [Restaurant]. What can I get you today?”

Me: “Hi, can I get three orders of the value nuggets?”

Drive-Thru Guy: “Four piece, five piece, or six piece?”

Me: “Six.”

(The screen in front of me displays three orders of spicy nuggets.)

Drive-Thru Guy: “Is everything correct?”

Me: “They aren’t spicy nuggets, right? I didn’t want spicy nuggets.”

Drive Thru Guy: “Your total is…[total]. Drive up to the second window.”

(The screen doesn’t change.)

Me: “Those aren’t spicy nuggets, right?”

(There’s no answer. I pull up to the second window. The manager is there, not the person who took my order.)

Manager: “Spicy nuggets for [total].”

Me: “I didn’t order spicy nuggets; I told him I didn’t want spicy nuggets.”

Manager: *looks at Drive-Thru Guy, then at me* “I will fix it for you; sorry about that.”

Cleaning At An Alarming Rate

| AL, USA | Non-Dialogue, Technology

I’m the idiot in this story.

I recently started working at this restaurant, and as such, I haven’t figured everything out yet. On this particularly slow Saturday night, I’ve been restocking the various items under the front counter, like the sauces, cups, and lids, as well as cleaning around all these things, too. I see a button that looks like it would release something (I can’t remember what now) so I could clean under it. I press it, and nothing happens. I ignore the button and continue cleaning.

Less than five minutes later, my manager’s on the phone with the franchise owner, and we’ve got two police officers standing in the lobby. Apparently, I’d pressed the silent alarm button. I get a short talking-to, but everyone laughs it off and the officers are just glad there was no danger. The manager gives them a couple of sandwiches for their trouble, and everything goes back to normal.

I felt incredibly bad and apologized profusely, only to be told, “It’s happened before, and it’ll happen again. People just like pushing buttons, even if they don’t know what they’re for.”

Guilty as charged.

A Thrill In The Drive-Thru

| OH, USA | Awesome Workers, Bosses & Owners

(One of the managers at my workplace has gotten to know my little brother, who is in the high school marching band. Every now and then, she’ll ask me about the type of show the band does at the football game.)

Me: “This week, they did a Thriller show. The drum major’s mom knows [Local Costume Store Owner], so [Local Costume Store Owner] rented a hearse, which brought the drum major onto the field.”

Manager: “That’s so cool!”

Me: “They even wore zombie makeup. Mom and Dad didn’t recognize [Brother].”

(At that time, my parents come through the drive-thru, with my brother in the car. When they pull up to the window after paying, my manager grabs the bag of food.)

Manager: “Show me the Thriller pics!”

(My manager stopped the drive-thru workers so we could all watch the video of the marching band’s half-time show.)