Supervision Derision

| TX, USA | Bad Behavior, Bosses & Owners, Wild & Unruly

(After having only one hour of training from the regular cook, I am told to open the next day so the cook could go on vacation. Deep frying chicken isn’t rocket science, so I come in, but I inform the restaurant owner and the supervisor I will be working with that I will be a little slow so that I can make sure everything is right. They both say that is acceptable. The next morning I get everything running and am waiting for our first customers. We’ve never had over three customers in the morning. Most of our business is lunch and dinner.)

Supervisor: *sees me waiting at the fryer* “Start cooking sandwiches!”

Me: “[Owner] says we should wait for the first order to cook anything, so that people get fresh food.”

(This is one of the first things I was taught by the regular cook and common sense customer service.)

Supervisor: “Are you dumb or something? I said make the sandwiches!” *she physically pushes me aside and drops five chicken breasts into the fryer*

Me: *after standing there with my mouth open for a minute* “If we cook that many now, we’ll be wasting food. The sandwiches will probably be old by the time we get an order.”

Supervisor: “That’s not your problem! You do what I say and stop mouthing off!”

Me: “Okay.”

(We only sold one sandwich. Two hours later:)

Supervisor: “What are you doing?!”

Me: “Throwing away the ones we didn’t sell.”

(She runs over to the trash can and jerks my hand away, saving the last sandwich and putting it back in the warmer.)

Supervisor: “You don’t do that unless I say so! We still could have sold those!”

Me: “[Owner]’s policy is to throw them out after 30 minutes. I’m pretty sure it’s a health code issue, too.”

Supervisor: “Shut up and do your job!”

(I manage to make it through to lunch service without crying, quitting, or murdering anyone. I have help in the kitchen by now and am assigned to the nugget fryer for lunch. Our nuggets are whole chicken breast chunks cooked from raw. About an hour into service, I realize that the cook on duty when I went on break didn’t clean the fryer oil (which is his job). Without fresh fryer oil, the system is clogged and the nuggets take longer to cook.)

Supervisor: *when she sees an order taking longer to go out* “What’s the hold up?”

Coworker: “We’re waiting on nuggets.”

Supervisor: *sees that I’m on nugget station* “What the h*** is wrong with you? Are you just messing around now?”

Me: *explains the fryer issue*

Supervisor: “No! They’ve cooked for the time it says on the recipe. Get them out. Now!”

Me: “I can’t do that. I just checked one and it was raw in the middle.”


Coworkers: *just staring*

(I stand my ground even though she tries to physically push me again. Pulling one nugget up, I cut it in half showing the still pink, gelatinous center.)

Supervisor: *grabs the nugget, throws it violently in the corner, and stomps off*

(After my shift, I get called into the owner’s office. Apparently some coworkers had complained about the tension in the kitchen.)

Owner: “So what’s your problem with [Supervisor]?”

(Explains everything that had happened, including the health code violations by my supervisor.)

Owner: “Well, I’m not sure what happened here, but I’m sure if you give her a chance you’ll see that [Supervisor] has a heart of gold.”

Me: *shocked*

Owner: “Well, see you tomorrow!”

(I get sent home confused, but since I’m young and I need the job, I don’t quit. A few months later, I am working a morning shift again with the same supervisor. Once again, I have waited until a customer orders before I start cooking food. I am about to pull the chicken out of the fryer.)

Supervisor: *when she realizes that the order is (obviously) taking a little longer because it’s first cook, she storms up to my station* “You are the dumbest person in the world! Get away! I’ll do this myself!”

(At this point, she has physically pushed me again and I have had enough.)

Me: “No, I am doing this correctly. I can handle it. Just let me do it right. The customer is happy to be getting a fresh sandwich.”

(I point to the customer who seems be perfectly happy chatting with the cashier.)

Supervisor: “GET OUT OF THE–!”

(She stops because she has just raised her hand to back-hand me, and seen me step into her personal space and raise my chin, daring her to try it.)

Me: “If you want to do it so badly, do it yourself.”

(I take off my apron and walk out the back door. On my way out I am crying and wondering if I have made a huge mistake, when the junior supervisor sees me in the parking lot. I tell her what just happened. She reaches out to shake my hand.)

Junior Supervisor: “You handled that well. I’m sorry it has to be this way. You put up with a lot more from her than most people. You were a good worker. Keep your chin up!”

(I never saw either supervisor again, but I will never forget what I learned from both of them!)

Something Fishy With That Pronunciation

| Singapore | Employees, Food & Drink, Language & Words

Friend: “A salmon set meal, please.” *pronouncing it SA-MON*

Server: “What?”

Friend: *thinking that she hadn’t heard* “One salmon set, please.” *again pronouncing it correctly as SA-MON*

Server: “What’s that? We don’t have that.”

Friend: *pointing to it on the menu* “This one.”

Server: “This? The SAL-MON set meal? Why didn’t you just say so?”

Friend: *speechless*

Server: “Next time, talk properly!”

In Soviet Russia, Mustard Spreads You

, | Cape Cod, MA, USA | Food & Drink, Ignoring & Inattentive

(My mother, sister, and I going through the drive-thru at one of our local donut/coffee shops. At this particular location, they’ve just hired new employees who happen to be Russian. I’m the driver in this situation and my mother is in the passenger’s seat.)

Employee: *in thick accent* “Hi, welcome to [Donut Shop]. How can I help you?”

Mom: “Hi, can I get three [drinks] and a [sandwich] with no mustard.”

Employee: “We don’t have lobster.”

Mom: “No, I said no mustard.”

Employee: “This is [Donut Shop]. We don’t have lobster.”

My Family: *awkward silence*


Employee: “Okay… please pull up.”

(When we got to the order window, we had to repeat our order two more times! But we laughed about it for a long time after!)

With Great Bacon, Comes Great Stupidity, Part 2

| Germany | Employees, Extra Stupid, Food & Drink

(I have a free period and decide to sneak in a early lunch at a well-known fast food place. I don’t usually do this because I’m vegetarian and their veggie food just tastes somewhat stale. However, I order a Veggie Burger and start eating only to notice something unusual. I take the burger apart only to notice lots of bacon on it. I head back to the till.)

Me: “Sorry to bother you. Is it possible that there’s BACON on my VEGGIE burger?”

Employee: “Wha… Oh… Yes. So sorry! I’ll get the manager.”

(She heads to the back. The place is rather empty so while waiting for the manager I can eavesdrop on the conversation between the employee and (what seems to be) the “cook.”)

Employee: “Did you put bacon on a veggie burger?!”

Cook: “Yes… Why?”

Employee: “There’s supposed to be no meat on a VEGGIE burger.”

Cook: “Well, there was no meat on it. Only bacon.”

Employee: “Bacon IS meat!”

Cook: “But… but… it just tastes better with bacon!”

With Great Bacon, Comes Great Stupidity

In A Vegetative State

| Hammonton, NJ, USA | Employees, Food & Drink, Ignoring & Inattentive

Me: “Hey, can I have a veggie burger, plain? Just cheese, please.”

Worker: “A veggie burger… with just cheese? Um, okay.”

(I get my food, open it up, and my “burger” is just a single slice of cheese between two buns.)

Me: “Um, hi, I wanted a veggie burger?” *shows bun*

Worker: “Yeah, but you wanted just cheese.”

Me: “Well, I mean I didn’t want condiments or the lettuce and stuff, but I still want the veggie burger.”

Worker: “If you don’t want the lettuce and tomato, there’s nothing left. Just cheese.”

Me: “Oh, no, you have an item on your menu, see?” *points* “It’s an actual patty, like a hamburger patty, but instead of hamburger it’s soy and veggies and stuff.”

Worker: “Oh, I thought you just wanted, like, lettuce and stuff. We have a veggie patty?”

Me: “Yeah. It’s shaped like a hamburger patty and looks like a hamburger patty and cooked like a hamburger patty.”

Worker: “Okay, just a moment.”

(I get my burger and it’s an actual hamburger with vegetable toppings on it.)

Me: “Can someone help you with this? I get this from this location once or twice a month so someone in the kitchen should know of it.”

(The worker shuffles to the back and then comes back up front.)

Worker: “Okay, it will be ready soon.”

(It finally came out with the veggie patty but also with all the condiments and toppings on. At this point, after almost 30 minutes of being there, I just scraped it all off and used the dry bun and cheese from the original “burger” she had given me but never took back.)