Much A-Gluten About Nothing, Part 2

| OK, USA | Food & Drink

(I do all of my shopping at this store. While I’ve never worked here or even at a grocery in general, I know pretty much where everything it. Tonight I’m in the Asian food section, with a worker next to me looking bewildered at packet of instant rice noodles.)

Me: “Having trouble?”

Worker #1: “Oh! Eh, heh… yeah. I’m stocking, but I don’t know where this goes…”

(To be fair, the brand has most of its items in this aisle.)

Me: “Oh, well, I’m pretty sure those are actually in the gluten-free section, near the bread. It’s a little weird, since they’re an Asian food, but they are gluten free, too.”

Worker #1: “Really? You think?”

(At this point another worker walks by.)

Worker #1: “Hey, [Worker #2]! Where does this go?”

Worker #2: “It should go right there!”

(She comes over to look and is immediately confused by the absence of this product in this aisle.)

Worker #2: “Huh… but there’s a ton of stuff from this brand here.”

Me: “Like I said, I’m pretty sure it’s in with the gluten free stuff. But good luck!”

(At this point I move on in my shopping, but on my way out of the store, Worker #1 spots me again.)

Worker #1: “Hey! It was in the gluten free stuff! You were RIGHT!”


Much A-Gluten About Nothing


Has Some Baggage About The Bagger

| Washington, DC, USA | At The Checkout, Bad Behavior, Bigotry, Employees

(I’m shopping at my local grocery store. The register I get in line at has a bagger, and everything is moving okay. However, the bagger is not super-fast, and, from the looks of it, has Down Syndrome. He’s doing a great job of carefully packing up everyone’s shopping, and no one is complaining, but the cashier seems to be going out of her way to make his job hard… scanning things in such an order that he has to wait for heavier items to put on the bottom of the bag, doing no bagging herself (and if she finishes scanning before he finishes bagging, just standing there and staring at him), and tossing handheld shopping baskets, which most people use at this store, into the middle of the bagging area so that he has to work around them. I arrange my shopping so that she will scan the heavier items first and bagging will be easier. She reaches for the lightest items at the back of the order.)

Me: “I arranged my items to be bagged easier. Why don’t you scan from closest to you?”

Cashier: “I know how to scan items.”

Me: “Apparently you don’t. I’ve watched you scan three people’s items in the exact opposite order they should be bagged.”

Cashier: “Whatever…” *condescendingly* “Is this better?” *scans my items in proper order*

Me: *in the snottiest tone I can muster* “Yes, it is.”

(I stand there silently while she rings up my order, finishing before the bagger finishes. She shoves my cart at him, hitting him in the heel.)

Me: “That wasn’t necessary.”

Cashier: “It was an accident.”

Me: “No, it wasn’t. I need to see your manager.”

Cashier: “Just pay and go. He’ll be done by the time your payment processes, I think.” *said in the snottiest of tones*

Me: “Nope. Manager, now.”

Cashier: “Fine.” *into intercom* “Manager requested at register three.”

Manager: “Is there something I can help you with today?”

Me: “Your cashier here seems to have a problem with her bagger, and seems to be going out of her way to make his job harder.”

Cashier: “No, I didn’t! You’re just making trouble and holding up the line!”

Me: “I’d suggest you go review her register camera video and see just what she’s doing. I arranged my items to be scanned heaviest to lightest to make bagging easier, and she tried to scan them in the opposite order, like she did every customer in front of me. She’s also put the baskets in the middle of the bagging area in his way, and offered no help on larger orders, even though she could have bagged alongside him after scanning and processing payment to expedite the remainder of the bagging. Your bagger is doing a great job of handling customer’s items carefully and bagging them in proper order… She’s actively making his job harder.”

Cashier: “No, I didn’t! It isn’t my fault he’s slower than s***!”

Manager: “[Cashier]! Go to the office now. Ma’am, thank you for speaking up. We will review the tapes. We value all of our employees, and this is unacceptable.”

Me: “One more thing.”

Manager: “Anything. Shoot.”

Me: “Tell him he’s doing a good job.”

(Manager looks over and sees Bagger looking at him, worried.)

Manager: “[Bagger], you’re doing a good job! Keep it up! I’m going to work with you here for a minute, okay?”

Bagger: “Okay, boss!”

Me: *to Bagger* “Thank you for packing my groceries so carefully.”

Bagger: “That’s my job!”

(No one who works hard deserves to be treated like that. I’m hoping the complaint has some impact on how they train and review their staff.)


Flower Power

| Chicago, IL, USA | At The Checkout, Employees, Family & Kids

(I am at home in bed, having had a rough week that included my grandmother passing away, as well as her wake and funeral. To make things easier on me, my boyfriend wakes up early to do our grocery shopping. He grabs a bouquet of my favorite flowers to cheer me up.)

Teenage Cashier: *laughing* “Uh oh! Looks like someone’s in trouble! What’d you do?”

Boyfriend: “No, it’s nothing like that.”

Teenage Cashier: “Aw, come on, man! It can’t be that bad!”

Boyfriend: “Actually, my girlfriend’s grandmother passed away. She had a hard weekend so I wanted to cheer her up.”

Teenage Cashier: *speechless* “I… Uh. I am so… Oh, my god.”

(The cashier turns around and calls a manager over.)

Teenage Cashier: *whispering to manager* “I need you to take these flowers off. We need to comp them.”

Manager: “But—”

Boyfriend: “It’s really okay…”

Teenage Cashier: “We just need to.”

(The manager takes the flowers off my boyfriend’s bill and leaves. The young cashier finishes the rest of the transaction solemnly.)

Teenage Cashier: “Really, I am SO sorry.”

Boyfriend: “Thank you, but no apology necessary. It’s really fine.”

(He told me all about it when he got home, and I got a good laugh about it. I think the worst part is, now the cashier will be too scared to ever tell that joke again!)


Not Just The vegetables Getting Steamed

| Scunthorpe, England, UK | At The Checkout, Bosses & Owners, Ignoring & Inattentive

(We have items on our tills we are supposed to try and sell to every customer. It is the end of my shift and my manager is standing beside me while I finish my last transaction so he can take my till when I’m done.)

Customer’s Companion: *notices the chocolate bar that is this week’s up sell item* “Hey, [Customer], have you seen these? Eight for £1. Do you want some?”

Customer: “They don’t taste the same as they used to, plus, you know I’m trying to eat healthy now.”

Me: *knowing she’s not going to buy the chocolate and thinking on my feet* “In that case can I ask if you saw the deals on our steam vegetable packs? Three for £1.”

(The customer asked where they were and went to grab six packs while I finished the rest of the transaction. After she and her friend left, the manager and I went to the back where, after we sort my till out, I got a verbal warning, because I didn’t ask the customer if she wanted eight chocolate bars for a pound, even though she just said she didn’t. The fact that I sold her £2 worth of stuff she wouldn’t have bought normally didn’t count, apparently. I was told that if I was observed failing to ask again I would be written up. I left soon after.)


Drinking Until You See Red

| WA, USA | Bizarre/Silly, Employees, Food & Drink

(I need a red wine for cooking. I choose to buy one of the cheaper cartons which come in an array of colors, but I know nothing about wine and can’t see through the cardboard to tell which are red. I grab a purple carton and flag down an employee.)

Me: “Excuse me; do you know if this is red?”

Employee: *looking at me for a second* “No, that one’s purple. The red cartons are over here.”

Me: “Oh! Um, I meant the actual wine. You know, red or white.”

Employee: “Sorry, I don’t know!” *she walks away without getting anyone to help me*

(In retrospect, she probably thought I was color blind and couldn’t tell the difference between red and purple!)

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