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You Can Swear By Her Behavior

| Bozeman, MT, USA | Coworkers, Language & Words, Rude & Risque

(My coworker has a HUGE potty mouth. It’s what she’s known for. Our phones and half the hotels on our side of town are having trouble with outside lines. We can answer and talk to people but not hear them. As I’m closing my shift I warn her about them and tell her they are being worked on.)

Me: “Oh, and the person calling can hear you so for the love of Pete, don’t swear at the phone!”

Coworker: “Well, s***! I’m gonna f*** that up!”

(The phones were fixed before she could.)

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Lack Of Agency Urgency

| London, England, UK | Lazy/Unhelpful, New Hires

(I am working on a very busy evening with an agency worker, sending food up to the rooms and back. The night has been the busiest I’ve ever seen it, and we’re starting to run short on plates. I’ve just returned from a floor to see the agency guy just standing around.)

Me: “Hey, [Agency Worker], can you do me a favour and run up to the kitchen and grab some—”

Agency Worker: “I think I might make coffee first. I’m tired.”

Me: *taken aback from being interrupted* “Well, let’s get these orders out the way first. I don’t want us to run out of plates when we’re this busy, so can you get some for me, please?”

(With a huff, the agency worker walks off. I get another room service order, and quite a large one in fact. I’m then phoned by a room for a request for more cutlery, so I run upstairs with a pair of knives and forks. I return five minutes later to see the agency guy slouched on the officer chair with a cup of coffee in hand, totally oblivious to the HUGE order that just came through, and without a single plate brought down. In a fit of anger, I slam my hand down hard on the counter.)

Me: “Right! Either you can get off your arse and do the work you signed up for, or you can leave. I’m not running around just so you can take it easy.”

(With one more huff, the agency worker brought back plates as instructed — the wrong ones, however. Nevertheless we managed to get through the night, but after that incident I asked my boss never to take him on again.)

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Truth, Justice, American Way, Not Found Here

| Dalian, China | Bad Behavior, Employees, Liars/Scammers

(My friend gets a last minute scholarship to study in China, and because she luckily got in just before the start of the school year, she doesn’t have any place to live there. She then looks for a hotel room to stay until she can find an apartment. This happens at the hotel where she actually finds a room. She is queuing behind two couples of tourists, the first being Chinese, the second being American. We are French, and she is both fluent in English and Chinese.)

Chinese Couple: *in Chinese* “Hi, we would like to book a room.”

Clerk: *in Chinese* “Sure ! May I see some ID?”

Chinese Couple: *show both Chinese passports*

Clerk: *in Chinese* “That will be [price] a night. Here are your keys; your room is at [floor]. Have a nice stay!”

(The Chinese couple goes to their room.)

American Couple: *in English* “Your cheapest room for two people.”

Clerk: *in English* “Sure. May I see your passports?”

American Couple: *give United States passports*

Clerk: *in English* “That’ll be [twice the amount the Chinese couple paid for] for each night.”

American Couple: *swipes card, gets keys, thanks the clerk, goes to their room*

My Friend: *in Chinese* “Hello, I would like a room, please.” *gives French passport*

Clerk: *in Chinese* “Sure. That will be [price just a bit higher than the Chinese couple, but still a lot cheaper than the American couple].”

My Friend: *in Chinese* “But didn’t that last couple ask for the cheapest available room? May I ask why all of the prices are different ? Aren’t these rooms all standard with double bed?”

Clerk: *in Chinese* “Yes, they all are. We just charge more for foreigners, and we charge American guests for a lot more because they’re stupid and always a pain in the a**.”

(My friend was dumbfounded, but sadly still stayed there as the other hotels of the area were fully booked.)

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Not Everyone Had A Sleepless Night

| Germany | Coworkers, Lazy/Unhelpful, Popular

(I am standing at the front desk at seven am, speaking to the desk manager, when a guest walks up.)

Guest: “Could I please have someone check out the toilet in my room — it has been running all night.”

Manager: “Ma’am, I am sorry about that but why didn’t you ask the night clerk?”

Guest: “Oh, he was sleeping so peacefully I didn’t want to disturb him.”

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