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Very Slow Death Of A Salesman

| NY, USA | Employees, Ignoring & Inattentive

(I have just finished a long and painful conversation trying to get a quote from an insurance salesman. The entire time he was very slow, messed up a lot of his script and had to repeat from the beginning, and spent at least 30 seconds after each question saying “uhmm… okay… one second…” I am incredibly frustrated and receive a very high price quote by the end. I try to be polite as possible.)

Salesman: “So let’s begin the process of making you a part of our family here.”

Me: “Thank you for your help, but I am going to call a few other places and think about my options. I will call you back when I make my decision.”

Salesman: “No problem. Do you have any other questions before you go?”

Me: “No, thank you. You’ve been very helpful.”

Salesman: “Okay, have a great day. Goodbye.”

(We hang up. 15 seconds later the phone rings and my mother picks up.)

Mom: “Hello… Yes, this is her mother… No, but thank you. I think she is good for now… Thank you. You, too.” *hangs up phone and looks at me* “That was the salesman. He said he accidentally disconnected and wanted to know if you had any more questions.”

THIS STORY HAS YET TO BE TITLED:

| UT, USA | Criminal/Illegal, Employees, Money

(I am twenty-three at this time, and have finished my bachelor’s degree. I am calling different car insurance companies for quotes before making a decision. I make it clear at the beginning of each call that I am only looking for quotes and am not going to be making any decisions today.)

Insurance Agent: “And let me add that student discount.”

Me: “Oh, I’m sorry; I thought I’d told you, but I must not have. I have finished my bachelor’s degree and I am not in school at the time.”

Insurance Agent: “That’s okay. You’re twenty-three; no one will question it.”

Me: “Please, that’s dishonest. I do not want the student discount.”

Insurance Agent: “No one will question it.”

Me: “I’m not worried about getting caught; I’m worried about being dishonest. Please, do not put the student discount in my quote.”

Insurance Agent: “Sweetie. I’m not tricking you. It’s not going to go up later.”

(By the way, calling me “sweetie” turns me off from you immediately. I’m twenty-three, but I’m still an adult, and your customer. And “sweetie,” especially with that tone is demeaning. I decide that even if I go with this insurance company, I will not be doing what I usually do, which is remember the name of the agent who gave me the quote so that they get the commission on the sale.)

Me: “I don’t think you’re tricking me. I just don’t want to be dishonest. Take it off.”

Insurance Agent: “Fine.”

(We continue with the quote process and then at the end…)

Insurance Agent: “So, are you interested in that?”

Me: “Maybe, but as I said, I am not making any decisions today.”

Insurance Agent: “Sweetheart. If you don’t decide to buy this, then I don’t get paid.”

Me: “And frankly at this point, I don’t much care. Thank you, and have a nice day.”

 

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Driven By Assumptions

, | UK | Bad Behavior, Transportation

(I’m 25 and have been working for several years. I’ve only just learned to drive and passed the test. I decide to go with a lease car suggested by my dad’s friend, since it actually works out cheaper as a long-term investment. I’m calling the car company’s insurance line.)

Me: “Hi, I’m calling to activate my seven-days free insurance for my new car?”

Agent: “Okay, I just need your personal details and the details of your car.”

(I give her them, including my date of birth and the manufacture year of the car.)

Agent: “Ooh, that’s a new model! Somebody’s being spoilt!”

Me: “What do you mean?”

Agent: “You’re getting [Car] as your first car? There’s no way a teenager could afford that. Mummy and daddy must love you! Lucky for some!”

Me: “Actually, I’m paying for this out of my own pocket. If you’ll notice my age, I’ve held off on learning to drive and buying a car until I could afford to pay for it all – and run it – myself.”

Agent: “Oh. Well… how was I supposed to know?”

Me: “Maybe in the future, don’t make assumptions about people!”