Refuses To Crack

| Toronto, ON, Canada | Employees, Liars/Scammers

(The previous day I had bought several glass items from a homeware store. Unfortunately, once I got home I found that one of my glass bowls was broken inside the packaging. I had been careful with it, so it was likely already broken. I went back to the store the next day with my husband to get an exchange.)

Clerk: “Hi, how can I help you?”

Me: *gesturing to the box* “Hi. I just bought this yesterday, but it was already broken in the box and I was hoping for an exchange. Here’s the receipt.”

Clerk: *frowning* “It wouldn’t have been broken here. See? We would have heard it rattling.” *she shakes the box, and we can clearly hear glass*

Me: “Well, it was busy yesterday, and I was buying several things, and I was distracted by my toddler, and we might not have heard—”

Clerk: *walking out from behind the counter and cutting me off* “Yes, I was here yesterday. I would have noticed it.” *very condescending* “Are you sure you didn’t break it?”

Me: “Yes! I was careful—”

Clerk: “Because I’d rather you be honest with me. I’ll still give you a new one, but you should tell me the truth. You broke it.”

Me: “Um, what? I am being honest. It was already broken. I didn’t break it.”

Clerk: “No, I would have heard the glass, but I’ll still give you one.”

(At this point, my husband, always the diplomat, tries to smooth things over.)

Husband: “It might not have been fully broken, but it was probably cracked in the box and then it got worse when we brought it home.”

Clerk: *through narrowed eyes and pursed lips* “It was cracked?”

(My husband and I speak at the same time:)

Husband: “Yes.”

Me: “Probably, yeah.”

Clerk: *clearly not believing us* “Okay, fine, I’ll get you a new one.”

(The clerk then made a big show of opening up the new box, turning the item all around to show us, and putting it back inside. She glared the whole time, and never apologized for her rude accusations.)

Needs To Find A Better Outlet To Vent

| Savannah, GA, USA | Bad Behavior, Employees

(I’m at the food court and I need a power outlet. Five of the six places are occupied with people eating. The sixth contains a magazine, a drink cup, and an (obvious open) purse on top of the magazine. No one is nearby. I figure the owner has foolishly stepped away to get something from one of the eateries and will return promptly. Or, she’s wandered off and left her things lying around and will notice the total lack of purse and come running at any moment. I choose to eat lunch close to the ‘unoccupied’ table, figuring that when she returned to claim her items I could move to the table. 30 minutes pass, my lunch is finished, and no one has returned for the items or even looked at them twice. I carefully pick up the magazine (not touching the purse) and drink, and move them to a table about 4 feet away. I then plug in my computer and begin to work. 20 minutes later a woman comes storming up to me.)


Me: “Yes. I waited about 30 minutes for someone to claim it, then moved it because I needed the outlet.”


Me: “No one. Considering how long you left your things unattended, I’m surprised that no one took them.”

(I put my earbud back in and turn back to my computer. I am aware of her continued ranting, but as I’ve been pretty obvious about replacing the ear bud, I ignore her. Eventually she wanders off. 10 minutes later, an older man comes over. I remove the earbud. He’s being reasonably polite. I respond in kind.)

Him: “Did you move my employee’s items?”

Me: “Yes. They had been left unattended for at least 30 minutes before I moved them. I needed the outlet, so I moved them to the nearest table.”

Him: “You shouldn’t touch other people’s things.”

Me: “I actually sat at that table -” *pointing* “- for 30 minutes, waiting for someone to collect the abandoned items before I moved them. Your employee is lucky that someone didn’t come along and take her things.”

Him: “She says she was watching her stuff all the time.”

Me: “That seems unlikely, since no one was around for 30 minutes before I moved them, and she didn’t approach me until 20 minutes after I moved them.”

Him: “She also didn’t like how you spoke to her.”

Me: “I regret that.”

Him: *nonplussed* “She says you just moved her stuff and was rude.”

Me: *done with this conversation now* “She’s welcome to her version of what happened.”

(I put the earbud back in. A few minutes later, I glanced up and saw the woman ranting at her boss. With the earbuds in, I opted to ignore them. Kudos to the boss for going to bat for the employee. I rarely find a boss willing to stand up for an employee. Too bad this boss chose the wrong woman to stand up for.)

The Salon Doesn’t Make The Cut

, | Seattle, WA, USA | Crazy Requests, Employees, Money

(I’m helping with a fundraiser at the local mall. We have various stalls set up selling special items or offering special services, with all the profits going to charity. A woman that recently opened a hair salon arrives and asks to speak to one of the staff as she sets up.)

Woman: “You know, I was thinking on the way over here. This is usually a day off for me, yet I’ve agreed to come in and work for you.”

Me: “Yes, well, it’s for a good cause.”

Woman: “Yeah, but I’m not going to see a single penny for today.”

Me: “Again, that’s because it’s going to charity.”

Woman: “I know but… well, I’m just going to come out and say it: I don’t think this is at all fair for me, so I want to ask for an amendment to be made.”

Me: “And that is?”

Woman: “Either I get 50% of the profits from today, or I walk.”

(There is a moment of stunned silence. Slowly I look around at the other people, many of whom have likewise agreed to come and work on their days off without protest.)

Me: “Well, I guess you walk, then.”

Woman: “…What?!”

Me: “If you don’t want to work for free, then you’re free to leave.”

Woman: “Wha… but… I’ve got folks coming for me to do their hair today! They’ll be wondering where I am!”

Me: “Then I’ll tell them what you said about demanding the right to take money from charity.”

Woman: “WHAT?! But that’ll kill business for me!”

Me: “Well, that’s on you. Everyone here agreed to the hours and the terms of this fundraiser, and none of them have expressed the selfish attitude I’m hearing from you.”

Woman: “Okay, I’ll stay! I’ll stay!”

(She frantically begins setting up, then goes to work without a peep. Thinking that’s that, I go back to helping with the other businesses who’re participating. A few hours later I’m approached by another lady.)

Lady: “Hey, I don’t want to complain, but the woman from the hair salon over there? She’s been telling every customer she’s worked with how unfair it is that you’re not paying her for this charity event. It’s making several people rather uneasy.”

Me: *sigh* “Hold on. I’ll get my manager.”

(We contacted security and promptly have her removed from the mall. Surprisingly, she still managed to stay in business afterwards.)

Should Have A Backed Up Plan

, | Glendale, AZ, USA | Employees, Ignoring/Inattentive

(While I am usually a nice person I am notorious for my short fuse with telemarketers and pushy salesmen. A friend and I are walking around a mall when a kiosk salesman darts in front of us. Note: We are only about fifteen years old.)

Salesman: “Hello, ladies, can I interest you in our low cost cell-phone plan today? Only 20 dollars a mon—”

Me: “No, thanks; not interested.”

(My friend and I walk around him when we hear him from behind us.)

Salesman: *very condescendingly* “Whoa, ladies. Back it up, back it up, back it up!”

(I whirl around and give him such a stone faced glare that he takes a step back. My friend also takes a step back from me, knowing what’s coming.)

Me: “One, that is NO way to speak to potential customers. Two, we are both quite happy with the phone plans we have now. Three, we are both clearly underage and have no authority to do anything you’d need us to do to sign up. And four, I hope you realize that everyone just heard how you talked to us, and how you’d treat them.”

(True enough, all the people that had been browsing his kiosk had all turned away or disappeared, leaving it completely deserted. The salesman turned red and turned away from me but the damage was done.)

Sell It To Me Straight

, | Detroit, MI, USA | Employees, Holidays, Ignoring/Inattentive, Theme Of The Month

(For the record, my hair is as straight as can possibly come and past my waist, and so is my sister’s. We are currently wandering the local mall trying desperately to finish Christmas shopping amid throngs of insane Christmas shoppers. Also of note, we have dodged this guy’s over aggressive sales pitch at least three times before this happens…)

Kiosk Guy: *literally LEAPS in front of us brandishing a straightening iron* “LADIES! I have exactly what you need!” *waves the straightening iron like a wand*

Me: “Uh… no.” *attempts to keep walking*

Kiosk Guy: “No seriously.” *steps in the way again* “This [Model] is exactly what you need to tame curls and get the sleek, smooth, straightness you’ve been looking for.” *grabs my sister’s arm and attempts to drag her to his makeover chair* “You’ll see, once I’ve shown you what it can do.”

Me: *grabs his wrist to stop him and in a very loud voice I say* “LOOK at her hair!”

Kiosk Guy: *doesn’t look at her hair* “But once you see what this does to unruly curls with little to no damage!”

Sister: *looks at him like he’s insane and tries to dislodge him*

Me: “No, really, look at her hair.”

Kiosk Guy: *turns very slowly toward her as I flip my hair over my shoulder to emphasize my point* “But once I show you what it can do, you’ll know you need…”

Me: “What can this thing possibly do for us?”

Kiosk Guy: “But it could be straighter!”

Me: “Seriously, dude, get help.”

Kiosk Guy: *jumps in front of us again and tries to get back into his spiel*

Me: *as loud as I possibly can without screaming* “I DON’T WANT YOUR MAGIC HAIR STRAIGHTENER! NOW, BACK OFF!”

(He finally did back off, staring at us like we might bite him as he noticed a crowd of Christmas shoppers had formed. They applauded wildly as we made our escape. Evidently we weren’t the only ones that had had enough of the guy.)

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