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They Don’t Know (Pepper)Jack

| FL, USA | At The Checkout, Awesome Customers, Family & Kids, Food & Drink

(After walking back and forth along the mall length thrice, Mom and I decide to grab dinner at the food court. We go to a restaurant known for its chicken. She gets a chicken salad sandwich and I get the restaurant’s deluxe sandwich with colby jack cheese. I take a bite and immediately notice something’s wrong when I taste something spicy.)

Me: *opening the sandwich* “What the heck? I said colby jack not pepper jack!” *to Mom* “Be right back. Let me swap this real quick.”

(I go up to the counter with the sandwich and the receipt that says next to my order “CJ,” meaning colby jack, proving that’s what I initially ordered. I end up with a different cashier than the one who took my order, as she was free first.)

Cashier: “Can I help you?”

Me: “Yes.” *shows her the sandwich and receipt* “I ordered this with colby jack cheese but got pepper jack instead. Could I please exchange this for a new one?”

Cashier: “Oh, absolutely! I’m sorry for the mix up! That was the [Restaurant] deluxe, right?”

Me: “Correct.”

(I try to hand her the incorrect sandwich, but she refuses to take it.)

Cashier: “Oh, no! Go ahead and keep it! It was our mistake.”

Me: “Okay, then. Thank you.”

(Since they’d probably just throw them away anyway, I see no harm in keeping it. My second sandwich comes out, and I decide to check it on the spot just to be safe. Surprisingly, it also has pepper jack cheese.)

Me: “Um, are you guys out of colby jack by some sheer chance? This is also pepper jack.”

Cashier: “Um, I think that’s colby jack.”

(At this point I’m confused and wonder if I was initially mistaken, but I notice a sandwich on the menu board advertised as having pepper jack and the cheese on it looks exactly like the one on both my sandwiches. I point this out to the cashier.)

Cashier: “Um, let me just double check.”

(She takes the second one and goes to the kitchen window. I can’t hear the exchange, but she returns looking a bit flustered.)

Cashier: “I’m so sorry! We’ll have the right one out for you as quickly as possible! I’m sorry for the wait!”

Me: “It’s okay. I’m not starving. I can wait. Just tell them to give me American if they’re out of colby jack.”

(She moves over to another register to continue helping customers while I wait at the counter she was at. She turns to apologize every so often. Being an avid reader of Not Always Right, I jump to a conclusion.)

Me: “How long have you worked here?”

Cashier: “A couple months.”

Me: “Ah, I figured if you’ve worked here long enough you’ve met some customers that’d flip at this situation. Don’t worry, I make it a point to not be one of those customers.”

(She chuckles a little at this, and did seem to be more at ease. My sandwich arrives, and this time it has the right cheese. I thank the cashier and attempt to hand her the second pepper jack sandwich, but she lets me keep it, too. Once I return to the table…)

Mom: “There you are! I was wondering where you were. You were gone for so long I thought someone had stolen you!”

Me: “Nah, it just took them three tries to get the right kind of cheese on it. At least they let me keep the other two. Admittedly, I was tempted to demand a free milkshake or something after the second slip-up…”

Mom: “But you’re not that mean?”

Me: “Nope. Well, I try not to be, anyway.”

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Why Won’t Jew Buy It?

| Springfield, MO, USA | Employees, Ignoring & Inattentive, Religion

(I’m walking through the mall on a weekday. There aren’t many people walking around, so the vendors that stand in the walkways seem extra persistent to make sales. I accidently make eye contact with one of the vendors and he pulls me in. He explains that he’s selling a type of nail file and lotion made from salt from the Dead Sea. The product happens to be really expensive; more than an unemployed college student like me can afford, but he won’t listen to why I won’t buy the file.)

Vendor: “Okay, just for you I’ll make a special college price. How about $75.00?”

Me: “I’m sorry, but I really can’t afford it.”

Vendor: “You just don’t understand how much of a good deal this is! My file will make your nails sparkle and the lotion will make your hands feel like silk! $75.00 is a bargain!”

Me: “I believe you, but as I’ve already mentioned several times I can’t afford it. It’s just too expensive.”

Vendor: “But it’s a steal at that price! You’re just skeptical. You can trust me, though. I’m a nice Jewish boy so I know all about the Dead Sea.”

Me: “That’s great, and I believe you, but that doesn’t change the fact that I can’t afford it.”

Vendor: “But you can trust me! I’m a nice Jewish boy! I grew up by the Dead Sea and can assure you this product works like a miracle!”

Me: “I’m sorry, but I’m not buying it.”

Vendor: “But I’m a nice Jewish boy!”

Me: “You may be a nice Jewish boy, but if you don’t let me go I’ll turn into a not-so-nice Christian girl. If you don’t want me to pull my Bible out and try to convert you, I’d suggest you let me go.”

Vendor: “But… I’m a nice Jewish boy.”

(He still didn’t listen and continued to try to get me to buy the file and lotion. I did have a Bible with me and as soon as I pulled it out he got the hint and let me leave.)

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Refuses To Crack

| Toronto, ON, Canada | Employees, Liars/Scammers

(The previous day I had bought several glass items from a homeware store. Unfortunately, once I got home I found that one of my glass bowls was broken inside the packaging. I had been careful with it, so it was likely already broken. I went back to the store the next day with my husband to get an exchange.)

Clerk: “Hi, how can I help you?”

Me: *gesturing to the box* “Hi. I just bought this yesterday, but it was already broken in the box and I was hoping for an exchange. Here’s the receipt.”

Clerk: *frowning* “It wouldn’t have been broken here. See? We would have heard it rattling.” *she shakes the box, and we can clearly hear glass*

Me: “Well, it was busy yesterday, and I was buying several things, and I was distracted by my toddler, and we might not have heard—”

Clerk: *walking out from behind the counter and cutting me off* “Yes, I was here yesterday. I would have noticed it.” *very condescending* “Are you sure you didn’t break it?”

Me: “Yes! I was careful—”

Clerk: “Because I’d rather you be honest with me. I’ll still give you a new one, but you should tell me the truth. You broke it.”

Me: “Um, what? I am being honest. It was already broken. I didn’t break it.”

Clerk: “No, I would have heard the glass, but I’ll still give you one.”

(At this point, my husband, always the diplomat, tries to smooth things over.)

Husband: “It might not have been fully broken, but it was probably cracked in the box and then it got worse when we brought it home.”

Clerk: *through narrowed eyes and pursed lips* “It was cracked?”

(My husband and I speak at the same time:)

Husband: “Yes.”

Me: “Probably, yeah.”

Clerk: *clearly not believing us* “Okay, fine, I’ll get you a new one.”

(The clerk then made a big show of opening up the new box, turning the item all around to show us, and putting it back inside. She glared the whole time, and never apologized for her rude accusations.)

Needs To Find A Better Outlet To Vent

| Savannah, GA, USA | Bad Behavior, Employees

(I’m at the food court and I need a power outlet. Five of the six places are occupied with people eating. The sixth contains a magazine, a drink cup, and an (obvious open) purse on top of the magazine. No one is nearby. I figure the owner has foolishly stepped away to get something from one of the eateries and will return promptly. Or, she’s wandered off and left her things lying around and will notice the total lack of purse and come running at any moment. I choose to eat lunch close to the ‘unoccupied’ table, figuring that when she returned to claim her items I could move to the table. 30 minutes pass, my lunch is finished, and no one has returned for the items or even looked at them twice. I carefully pick up the magazine (not touching the purse) and drink, and move them to a table about 4 feet away. I then plug in my computer and begin to work. 20 minutes later a woman comes storming up to me.)

Her: “DID YOU MOVE MY STUFF?!”

Me: “Yes. I waited about 30 minutes for someone to claim it, then moved it because I needed the outlet.”

Her: “WHO THE F*** SAID YOU COULD MOVE MY STUFF?!”

Me: “No one. Considering how long you left your things unattended, I’m surprised that no one took them.”

(I put my earbud back in and turn back to my computer. I am aware of her continued ranting, but as I’ve been pretty obvious about replacing the ear bud, I ignore her. Eventually she wanders off. 10 minutes later, an older man comes over. I remove the earbud. He’s being reasonably polite. I respond in kind.)

Him: “Did you move my employee’s items?”

Me: “Yes. They had been left unattended for at least 30 minutes before I moved them. I needed the outlet, so I moved them to the nearest table.”

Him: “You shouldn’t touch other people’s things.”

Me: “I actually sat at that table -” *pointing* “- for 30 minutes, waiting for someone to collect the abandoned items before I moved them. Your employee is lucky that someone didn’t come along and take her things.”

Him: “She says she was watching her stuff all the time.”

Me: “That seems unlikely, since no one was around for 30 minutes before I moved them, and she didn’t approach me until 20 minutes after I moved them.”

Him: “She also didn’t like how you spoke to her.”

Me: “I regret that.”

Him: *nonplussed* “She says you just moved her stuff and was rude.”

Me: *done with this conversation now* “She’s welcome to her version of what happened.”

(I put the earbud back in. A few minutes later, I glanced up and saw the woman ranting at her boss. With the earbuds in, I opted to ignore them. Kudos to the boss for going to bat for the employee. I rarely find a boss willing to stand up for an employee. Too bad this boss chose the wrong woman to stand up for.)

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