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Not Tipped For Good Service

| USA | Employees, Food & Drink, Lazy/Unhelpful

(My mother and I go out to eat at a popular, kinda high-end but not really fancy, restaurant. It is fairly early so we are seated quickly. We wait over forty minutes before we even have a waitress come over. We get a waitress with her arms folded over her chest, her hip popped out, and a heavy sigh.)

Waitress: “Hi, I’m [Waitress] and I’m your waitress. What do you want to drink?”

(I am appalled but say nothing. I don’t like to yell at service people because I’ve been there and done that. We give her our drinks order and since we have been waiting so long we already know what we want to eat.)

Me: “Could we please place our food order now? We know what we want already.”

(She makes that “ugh” noise that people make when they get annoyed.)

Waitress: “You’re going to have to wait until I get a pad and pen.”

(She stalks off without saying anything else. I can see the little server kiosk area from our table. She stands there for around ten minutes texting and laughing at her phone, before finally getting our drinks. She sets them on a tray and sets it down while she goes back to texting while other servers try to maneuver around her to put their tables’ orders through.)

Mom: “I’m going to find a manager!”

(I stop her, wanting to see where this goes. After another fifteen minutes, the waitress finally brings our drinks.)

Me: *trying to be as polite as I can manage* “Are you ready to take our food order now, miss?”

(She rolled her eyes but removed the pen and pad from her apron and just stared at me expectantly. I bit my tongue and we gave her our order. Half an hour went by of her being on her phone before our order got typed through. After an hour we finally got our food and the rest of the meal went on just as it had. She rolled her eyes when we asked her for refills, after physically having to flag her down as she was not doing table checks, and she just had a general snooty attitude. We finished and after another twenty minutes of waiting she brought the check and went on with whatever she was doing. I opened the check and had to bite my tongue to keep from cussing this girl out. She wrote in a THIRTY DOLLAR (NOT percent. DOLLAR) tip for herself.  Internally, I cussed the skin off her face. Externally, I asked to see a manager. He was just as appalled as we were by her behavior and audacity of writing in her own tip. We were given our meal at half price and as far I know, the waitress never even made it to the end of her shift.)

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Here We Pokémon Go Again, Part 8

| TX, USA | Employees, Pokemon

(My friends and I decide to meet up at a well-known pancake house after band practice. ‘Pokémon Go’ has just come out.)

Me: *as I join my friends at the table* “Hey, guys! I just caught a Vulpix outside, right in the parking lot!”

(Three of the servers whipped their phones out and hurried outside.)

Related:
Here We Pokémon Go Again, Part 7
Here We Pokémon Go Again, Part 6
Here We Pokémon Go Again, Part 5

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Sub-Standard Sub-Service, Part 6

, | FL, USA | Employees, Food & Drink, Ignoring & Inattentive

(This happened every time I went to a sub place when I was younger. The menu clearly displays the ingredients for the items, both with a picture and with the names of the ingredients.)

Me: “Hi, I’d like to get Italian sub, please. Everything that normally comes on it, except for onions, please.”

Employee: “Okay, sure.” *begins making sub*

Employee: “What kind of meat?”

Me: “Whatever normally comes on it.”

Employee: “I know, but what kind?”

Me: *annoyed that they don’t know, I look up at the menu* “Pepperoni and salami, it seems.”

Employee: “And what kind of cheese?”

Me: “What it says on the menu. Just like that without onions.”

Employee: “Can’t you just tell me what kind you want? So I know I’ll get it right.”

Me: *knowing they aren’t going to be any help, I read them the rest of the ingredients from the menu* “Mozzarella. And after that, lettuce, black olives, and tomato.”

Employee: “Okay, and what vegetables do you want on it?”

Me: *face-palm*

Related:
Sub-Standard Sub-Service, Part 5
Sub-Standard Sub-Service, Part 4
Sub-Standard Sub-Service, Part 3

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The Shift Takes A Sudden Shift

, | Québec City, QC, Canada | Bad Behavior, Bosses & Owners, Time

(It is my very first job at a very popular fast food restaurant. After a couple months of working there, one month before the schedules come out I request a day off for an event. When the schedule does get out, what do I see? That I’m scheduled that very same day, of course. I call my manager to remind her that I wanted the day off. She agrees, so I think nothing of it until that very day. My manager calls home but I’m away because of said event. My mom answers.)

Manager: “Where the h*** is [My Name]?! He was supposed to check in today!”

Mom: “Hmm, I’m pretty sure he did call you very early to say he wouldn’t come in today.”

Manager: *now screaming on the phone* “NO, HE DID NOT! I CAN’T BELIEVE I’M PUTTING UP WITH HIM! IT MUST BE, LIKE, THE THIRD TIME HE DIDN’T COME IN AND GAVE NO WARNING!”

Mom: *now outraged when she’s usually the sweetest angel* “HOLD ON! Now, I know this isn’t true at all! [My Name] has always been very responsible about his job; I am now convinced he called you beforehand to tell you he would not be there. ALSO, I drive him to work every single time so I would know if he didn’t go!”

Manager: *now embarrassed* “Oh, um… I must have thought of someone different with the same name as [My Name].”

Mom: “Of course you have!”

Manager: “Oh, um… it will be fine for this time…” *hangs up*

(The funny thing is this manager was known around town to hire way too many people to get some random bonuses. She tried to have over one hundred employees for one fast food restaurant, resulting in her not knowing each employee personally. I have seen her a total of two times the whole time I was there. I didn’t stay long after that incident.)

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I Can’t Believe You’re Not Telling People It’s Not Butter

| MN, USA | Employees, Food & Drink

(We had recently switched to using a weird shelf stable ‘butter’ to use with our bread. It tastes and has a texture similar to butter flavored popcorn oil. None of the employees like it and we all feel embarrassed by the constant complaints we’ve been getting about it. The wait staff seems especially unsure of what to say when asked what it is, since management doesn’t want us to tell people it’s not butter, as though no one will be able to tell the difference. I’m a cook, but we’re very slow so I’m standing in the dining room watching the television. The waitress is a few tables over, taking an order.)

Customer: “Do you use real butter on your bread?”

Waitress: *clearly unsure of what to say* “Um… [My Name], do we use real butter?”

Me: *laughs and walks back into kitchen*

Waitress: *looks embarrassed*

Customer: *making a face* “I’ll have my bread dry, then.”

(The waitress comes into the kitchen to give me the order.)

Waitress: I can’t believe you did that!”

Me: “You know it’s not butter.”

Waitress: “But you didn’t have to laugh!”

Me: “And you didn’t have to ask me a dumb question!”

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