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Scooting Past The Apology

| England, UK | Bad Behavior, Employees

(We are shopping in a large retail outlet; we have the kids with us and stop outside a shop to decide where we need to go next. I put my daughter’s scooter down and ask her to hold it to stop it wheeling off. Out of nowhere a very grumpy security guard appears.)

Security: “No scooters!”

Me: “Don’t worry, she isn’t riding it. I’m carrying it for her.”

Security: *almost shouting* “No scooters!” *at my daughter* “You cannot ride them inside!”

Daughter: “But Daddy, I wasn’t on my scooter.”

Me: “That’s fine, honey, you just stand with it. The grumpy man will go away. You are allowed to bring it in with you.”

(He scowls at me, but disappears. We carry on with out shopping before being approached by an even bigger security guard.)

Big Security: “Excuse me, sir.”

Me: “Yes?”

Big Security: “We have had reports of your daughter using her scooter in store. For safety reasons we cannot allow that. One of my colleagues has already told you.”

(By this point my daughter is getting visibly upset.)

Me: “Now, I’m going to interrupt you right there. We have a scooter, but at no point has she ridden it. I have carried it around with me the entire time.”

Big Security: “Well, I’m going to have to check with the security team.”

Me: “Please do.”

(He steps away and talks at length on his radio, before coming back to me.)

Big Security: “Okay, well, the camera crew have confirmed what you were saying.”

Me: “Are you at least going to apologise? I don’t appreciate being spoken to like a naughty child.”

Big Security: “Well, they have to do their job.”

Me: “I get that but there is doing your job and doing it well. He was very abrupt and rude. My daughter was very upset.”

Big Security: “I appreciate that, sir, but the rules have to be adhered to.”

Me: “I agree. The rules posted are scooters cannot be ridden; it actually states that scooter are allowed on site. I suggest you and your team take some time to learn the rules they are enforcing.”

Big Security: “Whatever, sir, please continue with your shopping.”

(His attitude was appalling; he would barely look at me whilst talking to me. I dropped by the management company who were appalled at my findings. The company promoted themselves on customer satisfaction, and apologised profusely. They then forwarded it to the retail management company who again apologised massively, I also had a phone call from them apologizing. Apparently they have had several complaints about these guys treating customers badly. I’ve never had a bad experience since!)

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Will (Black) Head Out Of There

| Singapore | Bad Behavior, Employees

(I am walking past the beauty product aisles in a supermarket when a sales promoter started calling out to me.)

Promoter: *very loudly* “EWW! You have so many blackheads! It’s disgusting!”

Me: “Huh?”

Promoter: “Don’t you WASH your face?”

Me: “But—”

Promoter: *cutting me off* “You need this exfoliator. It’ll get rid of all those blackheads. It’s only $16. Your face looks so black! EEEEE-YURRRRGHHHH!”

Me: “Do you seriously think that by insulting me like that I’m going to buy your stupid product?”

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They Ported The Smell

| Ashford, Kent, UK | At The Checkout, Employees, Underaged

(I’m the dippy employee in this story. It’s December and the Christmas rush has started, so we’ve been very busy all day. It’s nearly the end of the day and I’m a bit tired. A young man, 16-17, approaches with a port gift set: three small bottles of port in a gift box.)

Me: “Hello there! Do you have any ID?”

Young Man: “No, I don’t.” *genuinely confused* “I didn’t think you needed it for this?”

His Girlfriend: “I have ID?”

Me: “Sorry, but I’d need his ID in order to sell him this—” *I look at the bottle and suddenly realize what he’s actually buying* “—shower gel set! Oh, I’m so, so sorry! I thought it was the port set. The bottles are the same colour and look very, very similar!”

Young Man: “So I don’t need ID?”

Me: “No, not at all. I do apologise. It’s been a very long day…”

(Everyone laughs. He pays for his SHOWER GEL gift set and leaves, chuckling with his girlfriend. The next customer makes a joke about him “making a clean getaway”. Groan!)

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You Haven’t Been A Ham

| New Zealand | Bad Behavior, Employees

(It’s the day after Boxing Day and I am at the deli in the supermarket getting some ham. I had encountered the woman who served me the week prior and received a snarky, grumpy attitude. I am very patient and was as cheery as I could be still no smile. Note: in the following conversation, the snarky woman never once smiles or drops the attitude.)

Snarky Woman: *rearranging pepperoni slices*

Me: *patiently waiting to be served*

Other Staff Member: “[Snarky Woman], there are people waiting.”

(The snarky woman ignores coworker, who is unable to serve customers because she is using a big meat slicer, and continues rearranging pepperoni slices.)

Me: *still waiting patiently*

Other Staff Member: “[Snarky Woman], there are customers waiting!” *apologetic smile to customers*

Snarky Woman: *finishes rearranging pepperoni* “I was busy!” *looks at me* “What do YOU want?”

Me: “I’ll have six slices of ham, please.”

Snarky Woman: “Six?” *bags ham with attitude* “Is that all?”

Me: “Yes, thanks.”

Snarky Woman: “Here.” *hands over ham with more attitude*

Me: *finally sick of her attitude and said with as much sarcasm as possible* “You have a lovely day.”

(You have to wonder what people like her are doing in a customer service role…)

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Jane Not Following Her Plain Advice

| Manchester, England, UK | Employees, Extra Stupid, Ignoring & Inattentive

(I am shopping quite late at night in a large local 24-hour superstore that’s half a mile from my house. I find it’s better to go later because I miss the rush, plus there are no queues at the tills and it’s just all-round less stressful. I’m partly disabled and I don’t walk very well, so any reason to reduce stress is a valid one for me. On this occasion, I scan all my shopping through the self-checkout (the only ones open after 9 pm) only to realise I’ve forgotten my debit card. The trolleys (carts) are usually locked up in trolley bays, and either a £1 coin or trolley token will unlock one of them; I used a £1 coin that night.)

Me: *in a panic, totally embarrassed, to self-checkout assistant* “Oh, I’m so sorry, and I do feel so stupid, but I forgot my card. I’m going to have to go home for it and come back to pay, if that’s okay?”

Assistant: “No problem; you can leave your shopping trolley over there–” *points at an unused till area* “–until you come back.”

Me: “Thank you so much! I might be twenty minutes or so because I have to walk home and back and I don’t walk very well. Will my shopping be okay until then? It won’t be in the way?”

Assistant: *with a smile* “Yes, that’s no problem at all. We’ll wait for you; don’t rush.”

(I look at the clock; it’s 9:45 pm. I walk home as fast as I can, grab my debit card, and make my way back. I reach the self-checkout area again, completely out of breath, at 10:05 pm, to find a different member of staff standing there, and no trolley of shopping anywhere in sight.)

Me: *to New Assistant* “Excuse me, but do you know where my shopping went to? I had to nip home for my bank card.”

New Assistant: “No, sorry, I haven’t seen one, and I’ve been here for ten minutes.”

Me: “But the other assistant told me she’d leave my shopping over there for me.” *points in the area I’d left my trolley*

New Assistant: “I’m sorry, but I can’t help you.”

(I’m furious now. Not only do I have to do my shopping again, and it’s a big store, but that missing trolley also had my £1 in it and I don’t have another. I grab a basket and start shopping again. Just as I start down the first aisle, however, I notice the first assistant putting something back on the shelf. Sure enough, it’s something I’d chosen earlier.)

Me: *to assistant* “Excuse me? Excuse me! I’ll have that, please.”

Assistant: *with a lovely big smile* “Oh, hello again!”

Me: “Why did you put away my shopping when you knew I was coming back? And when you said you wouldn’t?”

Assistant: “Well, store policy is to put away items that have been there for more than half an hour.”

Me: “I got back in 20 minutes and my stuff was already gone. Why did you do that when you said you wouldn’t?”

Assistant: “The manager told me to. We didn’t think you’d come back.”

Me: “Did you explain to the manager what the stuff was doing there? And about my disabilities?”

Assistant: “Yes.”

Me: “And?”

Assistant: “I still had to put it back. I’m sorry. I didn’t think you’d come back!”

Me: “Okay, who’s the manager?”

Assistant: “I am.”

Me: “…I beg your pardon?”

Assistant: “I am.”

Me: “So, let me get this straight. At 9:45 pm you tell me it’s okay to leave my shopping so I can go home for my card and not to rush, despite knowing there’s a 30-minute limit on that. Then, you totally ignore said limit and put it all back after 15 minutes. But before you do so, you direct a question to yourself about my shopping, and explain to yourself about why my shopping’s there, and you tell yourself it makes no difference, that the shopping has to be re-shelved anyway, even before the time limit’s up? Is that about right?”

Assistant-Who-Happens-To-Be-The-Manager: “Yes… I didn’t think you’d come back!”

(I check her name badge, that only has her first name on it (let’s call her Jane) and, sure enough, it says “Manager” underneath.)

Me: “I’d like a Feedback Form please.”

(She walks towards Customer Service and gets me a form, which I start to fill in right then and there. The customer service clerk is behind the counter.)

Me: *to Manager Jane* “What’s your name?”

Manager Jane: “Sue.”

(I hear the customer service staff member gasp.)

Me: “So why does your badge say you’re called Jane?”

(The manager’s face is growing bright red.)

Me: *to customer service clerk* “What’s her full name, please?”

(She tells me, so I write it down on the form. After I’ve finished writing out my ‘feedback’, including the part about giving me a false name, I read it back to them both and ask:)

Me: “Did I miss anything out?”

(Both of them shake their heads, and the poor customer service clerk looks extremely miserable.)

Manager Jane: *to me* “Er. Um. If you like, I’ll put that in our Feedback Box for you.”

Me: *laughing* “Oh, yes, I’m absolutely sure you will, ‘Sue.’ Is that Feedback Box dustbin-shaped, by any chance?”

(Manager Jane winces with embarrassment.)

Me: “So, where’s my £1 out of the trolley lock?”

Manager Jane: “Your £1?”

Me: “Yes. You took my trolley back to the trolley stand, I’m assuming? Where’s my £1?”

(She gives me the £1 out of her pocket, and I walk off to finish my second go at shopping. When I get back to the self-checkout and start scanning my items, Manager Jane comes over to me.)

Manager Jane: “Hello! I just thought you’d like to know the till you used earlier still has your sub-total on it, so you could just go there and pay if you like.” *she’s beaming at me as if that idea makes everything better*

Me: “So, not only did you not think I’d come back, only half way through my time limit that I didn’t know about, you decided to leave my sub-total on the till in case I came back? Do you know how much sense you aren’t making? At all?”

Manager Jane: “I… er…”

Me: “Look, just leave me alone. I’ve started scanning already, and I wouldn’t use that other sub-total now anyway, in case I forgot something that I had before. Just go away and leave me alone.”

(When I got home, I updated the Feedback Form, plus I emailed the head office. When I next went to that store, Manager Jane’s badge read, “Assistant.”)

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