Cash Back Attack

| Belgium | At The Checkout, Employees

(It is common practice that you can ask for cash in shops when paying by debit card.)

Cashier: “That is [amount].”

Me: “That ‘ll be debit. Oh, and can I have 20 euros, please?”

Cashier: “I’m sorry, ma’am, we are not allowed to give cash. Only the service-desk can.”

Me: *I shrug and on a very neutral tone* “Okay.”

Cashier: *suddenly aggressive* “Well, don’t blame me. It is store policy. Nothing I can do about it.”

This Job Really Gets You Burnt Out

| Pleasant Hill, CA USA | Bosses & Owners, Crazy Requests, Health & Body

(I’m ringing up a customer when a grab a bottle of bleach to scan and feel something wet hit my hand. When I look down, I see the bottle is leaking badly and has hit my hand and the counter. I call up another employee who is doing float duties and he runs off to get an intact bottle for the customer while I wipe my hand and the counter as best I can with paper towels. The customer goes about their business and I grab a manager.)

Me: “I need to run to the bathroom real quick. I got bleach on my hand.”

Manager #1: “Your ten minute break isn’t for another hour. You’re just going to have to wait.”

Me: “I don’t need ten minutes; I need five, minimum to wash my hand.”

Manager #1: “Well, no one else is scheduled to be here, so you’re just going to have to wait.”

(My hand has begun to start burning painfully, so I’ve had enough.)

Me: “[Manager], I splashed a CORROSIVE CHEMICAL on my hands! I’m not ASKING you if I CAN. I’m TELLING you I’m going to the bathroom, NOW!”

(At which point I spun on my heel and bolted to the bathroom. Another manager is there ahead of me.)

Manager #2: “Hey, what’s the hurry? What happened?”

(I am rinsing my hands off at this point, but explain and show her my mild chemical burn. Manager #2 splashes vinegar from a chemical spill station over my hand to neutralize the chlorine on my skin and then has me wash my hands a few more times.)

Manager #2: “You’re the third employee to get hit with bleach in two days. Two stockroom clerks got spilled on yesterday. I think the shipment came in thin bottles or something.”

(I explain how Manager #1 tried to make me stay at the registers and Manager #2 sighs.)

Manager #2: “I’ll walk you to the registers and go over the procedure for chemical spills with them, again.”

(Needless to say, this and other bad decisions from that manager ensured that I had a very short stint as a cashier at that store.)

Scooting Past The Apology

| England, UK | Bad Behavior, Employees

(We are shopping in a large retail outlet; we have the kids with us and stop outside a shop to decide where we need to go next. I put my daughter’s scooter down and ask her to hold it to stop it wheeling off. Out of nowhere a very grumpy security guard appears.)

Security: “No scooters!”

Me: “Don’t worry, she isn’t riding it. I’m carrying it for her.”

Security: *almost shouting* “No scooters!” *at my daughter* “You cannot ride them inside!”

Daughter: “But Daddy, I wasn’t on my scooter.”

Me: “That’s fine, honey, you just stand with it. The grumpy man will go away. You are allowed to bring it in with you.”

(He scowls at me, but disappears. We carry on with out shopping before being approached by an even bigger security guard.)

Big Security: “Excuse me, sir.”

Me: “Yes?”

Big Security: “We have had reports of your daughter using her scooter in store. For safety reasons we cannot allow that. One of my colleagues has already told you.”

(By this point my daughter is getting visibly upset.)

Me: “Now, I’m going to interrupt you right there. We have a scooter, but at no point has she ridden it. I have carried it around with me the entire time.”

Big Security: “Well, I’m going to have to check with the security team.”

Me: “Please do.”

(He steps away and talks at length on his radio, before coming back to me.)

Big Security: “Okay, well, the camera crew have confirmed what you were saying.”

Me: “Are you at least going to apologise? I don’t appreciate being spoken to like a naughty child.”

Big Security: “Well, they have to do their job.”

Me: “I get that but there is doing your job and doing it well. He was very abrupt and rude. My daughter was very upset.”

Big Security: “I appreciate that, sir, but the rules have to be adhered to.”

Me: “I agree. The rules posted are scooters cannot be ridden; it actually states that scooter are allowed on site. I suggest you and your team take some time to learn the rules they are enforcing.”

Big Security: “Whatever, sir, please continue with your shopping.”

(His attitude was appalling; he would barely look at me whilst talking to me. I dropped by the management company who were appalled at my findings. The company promoted themselves on customer satisfaction, and apologised profusely. They then forwarded it to the retail management company who again apologised massively, I also had a phone call from them apologizing. Apparently they have had several complaints about these guys treating customers badly. I’ve never had a bad experience since!)

Will (Black) Head Out Of There

| Singapore | Bad Behavior, Employees

(I am walking past the beauty product aisles in a supermarket when a sales promoter started calling out to me.)

Promoter: *very loudly* “EWW! You have so many blackheads! It’s disgusting!”

Me: “Huh?”

Promoter: “Don’t you WASH your face?”

Me: “But—”

Promoter: *cutting me off* “You need this exfoliator. It’ll get rid of all those blackheads. It’s only $16. Your face looks so black! EEEEE-YURRRRGHHHH!”

Me: “Do you seriously think that by insulting me like that I’m going to buy your stupid product?”

They Ported The Smell

| Ashford, Kent, UK | At The Checkout, Employees, Underaged

(I’m the dippy employee in this story. It’s December and the Christmas rush has started, so we’ve been very busy all day. It’s nearly the end of the day and I’m a bit tired. A young man, 16-17, approaches with a port gift set: three small bottles of port in a gift box.)

Me: “Hello there! Do you have any ID?”

Young Man: “No, I don’t.” *genuinely confused* “I didn’t think you needed it for this?”

His Girlfriend: “I have ID?”

Me: “Sorry, but I’d need his ID in order to sell him this—” *I look at the bottle and suddenly realize what he’s actually buying* “—shower gel set! Oh, I’m so, so sorry! I thought it was the port set. The bottles are the same colour and look very, very similar!”

Young Man: “So I don’t need ID?”

Me: “No, not at all. I do apologise. It’s been a very long day…”

(Everyone laughs. He pays for his SHOWER GEL gift set and leaves, chuckling with his girlfriend. The next customer makes a joke about him “making a clean getaway”. Groan!)