Multiple Email Fail

| WA, USA | Bosses & Owners, Coworkers, Employees, Technology

(I am the only IT support in an office of 35. It is day one of our conversion to a new email spam filter. Some staff don’t adapt well to change.)

Supervisor: *irritated* “I am expecting an important email and I haven’t received it and it’s not in my junk list.”

Me: *sending a message to ISP* “Supervisor missing important email and still cannot login to new spam filter page to check.

ISP: “Okay, let’s see if we can resolve this spam filter issue once and for all today.”

Me: *sending a message to various staff* “Please attempt to login with your FULL EMAIL ADDRESS (e.g. [email protected]) and EMAIL PASSWORD, not network password.”

Staff Member #1: “I DID use my full email address and it didn’t work.”

Me: “Let’s try adding the @organization.org part and tell me what happens.”

Staff Member #1: “OH! Okay, it works now.”

Staff Member #2: “I saw those emails about trying to log in and I didn’t know what to do, so I didn’t do anything.”

Me: *thinking* “So instead you forced me to hunt you down via phone and walk you through it.”

Staff Member #3: “Nope, can’t login.”

Me: “Will you share your credentials with ISP so they can test from their end.”

ISP: “We have no problem logging in with these credentials from this end.”

Staff Member #3: “It works now!”

(I go to the supervisor, after two hours of these inane individual conversations with 18 staff members.)

Me: “Everyone but you can successfully log in to the new spam filter page. Could we please double check that you are using your FULL EMAIL ADDRESS, as in [email protected], and your EMAIL PASSWORD, not network password?”

Supervisor: “I AM using my full email address and email password. Still don’t have that important email!”

ISP: *to me* “Can we get the sender to verify the date/time/address sent. Unlikely but possible it was mis-routed. We could try tracking from this end if we had some more details.”

Me: *to Supervisor* “Do we know for sure this important email was sent? Can you give me the contact name and phone so I can verify?”

Supervisor: *to me* “I will contact him.”

ISP: *to me* “Can you please attempt to observe Supervisor login to new spam filter and verify he is using the correct credentials?”

(Supervisor enters “first name” and “password”)

Supervisor: “See, it doesn’t work!”

Me: “Okay, but how about if we use your FULL email address? Can we try adding the @organization.org part?”

(Logs in successfully.)

Supervisor: “Well, I never had to put that part in before!”

Me: *thinking* “What part of ‘FULL EMAIL ADDRESS’ did you not understand?” *actually saying* “”Well… now you do. And now you know it works.”

(Hours pass…)

ISP: *to me* “Any news on the missing important message? We’d like to clear this trouble ticket.”

Me: *to Supervisor* “Any update on verifying details about this missing email?”

Supervisor: *to me* “I have sent a fax and an email message and haven’t heard anything back.”

Me: *thinking* “What the h*** is wrong with using a TELEPHONE?”

(Later I am talking to the big boss.)

Big Boss: “I don’t like the new spam filter interface as much as the old spam filter. And are you going to do some staff training on how to use it?”

Me: *eye twitches*

Time For A P Break

| USA | Extra Stupid, Language & Words

(I’m trying to set up my online account for the local public transport system via phone, and it isn’t working.)

Me: “Yeah, so I entered my email and the password, and it keeps saying it’s invalid. Am I doing something wrong?”

Employee: “No, that should work, as long as you’re using the information you told me. The email is xxxhamster4, right?”

Me: “Yes, that’s it. And the password is [password].”

Employee: “I don’t know what to tell you. It just doesn’t seem to be working.”

Me: “Well, is there something else I could do? I’m going to be using this card every day; I need to be able to fill it up without going to the main store all the time.”

Employee: “I’m sorry, ma’am, but this system is relatively new. It may just be a glitch.”

Me: “Just to be sure, can we maybe double-check that you have my information down right? It’s x-x-x-h-a-m-s-t-e-r-7, with the 7 as a number, not spelled out, and the email address is @[website]—“

Employee: “I think I know what’s wrong. You forgot the ‘p’.”

Me: “Sorry?”

Employee: “The ‘p’. In hamster. No wonder it hasn’t been going through.”

Me: “Um… there isn’t a ‘p’ in hamster.”

Employee: “…oh.”

(Once she corrected the spelling on her end, the account worked perfectly.)

An Opposing Opposable Thumb

| CO, USA | Technology

(I’m on the phone with tech support.)

Me: “So tell me what to do, please.”

Tech: “First, press the star key.”

Me: “Okay, I did that, but nothing happened.”

Tech: “Please tell me, how did you press the star key?”

Me: *deadpan* “With my thumb.”

Email Fail, Part 7

, | NY, USA | Extra Stupid, Technology

(I’ve forgotten the password for my college-provided email account. The only way to reset it is to physically go to the IT techs, who are also college students, and get them to do it.)

Me: “Hey, I’m an idiot and I can’t remember my email password. Could you reset it for me?”

Tech: “No problem. Just let me see your student ID so I can make sure you are who you say you are.”

(The tech fiddles around on his computer for a few minutes and then looks up.)

Tech: “Okay, you’re all set.”

Me: “Great, thanks so much. So what is my new password?”

Tech: “Oh. I closed out the screen, but don’t worry. I emailed it to you.”

Me: “Umm… how am I supposed to access my email without the password?”

Tech: “Oh… right. Let me just reset that for you again, and this time I’ll write it down!”

Related:
Email Fail, Part 6
Email Fail, Part 5
Email Fail, Part 4

This Manager Makes You Need To Up The Dosage

| London, England, UK | Bad Behavior, Bosses & Owners, Health & Body

(My boss calls me into a meeting room to tell me that they have a ‘problem’ with the medications I need to take in order to be able to work with my disabilities. He has particular issues with narcotic painkillers.)

Boss: “Right, I’ll keep this short. We’re going to need to see proof that your prescriptions are genuine and that you are not buying these off the streets.”

Me: “Ok, easy enough. I keep a copy of the repeat prescription with my doctor’s contact details with me in case of queries by police or anyone since they are controlled substances. I’ll happily show you that.”

Boss: “Um, no. You might have made that up.”

Me: “It’s got my doctor’s details right on it; you can give them a call, or I can call them and get them to do a letter or something?”

Boss: “How do I know they are an actual doctor?”

Me: “You can look up the surgery and call them direct from the number on their website to check they are there? They’ve been there for more years than I have. I can get a letter from them if you like with their registered doctor number?”

Boss: “Look, we’re going for a new client that is a religious school right? How do you think we’ll get that contract if they find out we’ve got a druggie on staff?”

Me: *starting to tear up* “I’m disabled and need medications to survive! I’m not a drug addict!”

Boss: “Well, if that was true then you wouldn’t be getting upset would you?”

Me: “What the f*** is your problem with me? I don’t see you hauling anyone else into meeting rooms for taking their inhalers or insulin injections or anything?”

Boss: “Nobody needs painkillers okay? Just don’t bring your drugs near the office.”

(My doctor was pretty incensed to hear that his decisions are being questioned by my manager and has written a fairly scathing letter to our HR department about how my medical history is not the business of my company and he doesn’t appreciate having his profession likened to a drug dealer nor his disabled patients being called ‘druggies’. We’re waiting to see what happens.)

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