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    Server Got Served

    | TX, USA | Bad Behavior, Employees, Food & Drink, Ignoring/Inattentive, Lazy/Unhelpful

    (It’s been a long work day for both my husband, brother-in-law, and me, so we hit up our favorite Tex-Mex restaurant. It’s Father’s Day weekend, so it’s on the verge of being full.)

    Greeter: *chewing gum* “Um, it’s gonna be, like, ten minutes.”

    Husband: “That’s fine. We can wait.”

    Me: “I expected a longer wait, honestly.” *as she’s about to walk away* “Um, don’t you want our name?”

    Greeter: *sighs and rolls her eyes* “Yeah, what’s your name?”

    Husband: “It’s [Last Name].”

    Greeter: “How many in your party?”

    Husband: “Just three of us.”

    Greeter: “Oh, only three? I guess we can sit you now.”

    (She sits us in the back by the kitchen, in a cramped booth. Most of the tables around us are dirty or the other customers have empty glasses and are looking around.)

    Me: “I have a bad feeling about this. Two of the tables don’t have drinks and one of them has an empty chip bowl. Where’s our server?”

    Husband: “Oh, no, I think we have the bad server from last visit!”

    Me: “I hope not.”

    Brother-In-Law: “Why? Who’s the bad server?”

    Me: “She served us last time. She barely gave us drinks and waited thirty minutes before coming for our food order, and then she didn’t bother with us the rest of the night. We had to ask passing servers for refills and any chips or tortillas. She was busy in the kitchen flirting with someone. [Husband], will you go ask who’s serving this area? It’s been nearly five minutes.”

    (My husband goes up front and is gone for another five minutes. In that time, we see a manager come in our area only to veer off to a large party’s table to flirt with some women.)

    Husband: *comes back with an unhappy look* “Yeah, we’re in her area. Have you seen her?”

    Me: “No, there’s been no one but that manager over there. It’s been nearly twenty minutes. I don’t think we’re going to get service.”

    Husband: “Do we want to go somewhere else?”

    Brother-In-Law: “Yeah, I think so. I don’t feel like waiting any longer.”

    Bad Server: *finally coming up as we’re about to leave* “Hi, sorry it took so long. It’s been busy around here.”

    Me: “We’ve been here twenty minutes. You haven’t been to any of your tables.”

    Bad Server: “Oh, yeah, well, they have me running other tables in the back, too.”

    Husband: “Actually, I saw you in the kitchen both times I passed talking to the same server.”

    Me: “I think we’ve all agreed we would rather eat somewhere else.”

    (As we leave, a lot of the same groups are sitting there looking supremely unhappy.)

    Greeter: “Thanks, have a nice night.”

    Me: “Oh, we will. We’re going somewhere that actually gives service.”

    (We went to another restaurant nearby, where we were given awesome service from the moment we stepped in. In gratitude for being quick on everything, we gave the guy a $20 as a tip.)

    Very Crepe At Describing Things

    | Toronto, ON, Canada | Bosses & Owners, Language & Words

    (We had just started up a 2-for-1 sale with our crepes and had seriously misjudged how many people would show up for it. As such I’m the only person scheduled who can make crepes. My boss isn’t that great under pressure. I’ve got about ten crepes to go through at this point, while I’ve got three cooking in front of me.)

    Boss: “[My Name]! Did you get the things for the people?!”

    Me: “What?”

    Boss: “The things! For the people! Did you get them?!”

    Me: “What things for what people?”

    Boss: *fumbles through all my tickets* “Never mind.” *wanders away*



    Supporting Technical Support

    | England, UK | Coworkers, Lazy/Unhelpful, Technology

    (As part of my job I investigate and purchase new technologies. I am investigating a new data entry device. The company who sells it sends their sale manager to demo the unit.)

    Sales Manager: “So, as you can see it couldn’t be simpler. Just push the button and it will write to an active window.”

    Me: “Great, this seems exactly what we need.”

    Sales Manager: “Great! How about I leave this one with you; you can try it out and let me know how many you want.”

    (A couple of weeks pass. It seems nearly perfect, apart from one thing…)

    Me: *on phone* “Hi, it’s [My Name]. I had a question about the equipment you lent me.”

    Sales Manager: “Okay…”

    Me: “We have to have the data create a column instead of a row.”

    Sales Manager: “…Er, yeah, that should be easy enough. Let me get back to you.”

    (We exchange several emails and several calls and after a month I’m no closer to an answer.)

    Sales Manager: *on phone* “Hi, [My Name], about this data issue you’re having.”

    Me: “Oh, hi. Yes, I was going to call you about this. You see—”

    Sales Manager: “Yes. I’ve spoken to my manager and the company who makes it. I have had the experts look through all of the paperwork. What you need just can’t be done.”

    Me: “Well, actually, I just figured it out.”

    Sales Manager: “…What?”

    Me: “Yes, I got fed up of waiting, so I tried the various settings and it works.”

    Sales Manager: “I… well. I can only apologise. I will send an email to head office. That, that is very embarrassing seeing as you’ve never seen it before…”

    Me: “No problem. Just pop in when you are next in the area.”

    (He did drive over and again was very embarrassed and very apologetic. He said that this was the first time a customer was able to teach him about one of his products!)

    Saved The Day, And The Email

    | England, UK | Bosses & Owners, Extra Stupid, Ignoring/Inattentive, Technology

    (My boss is a technophobe but also an old friend, so when he has a computer issue, be it his daughters IPod or a work related issue, it normally falls down to me. Also note that I have no training or experience with IT.)

    Boss: *yelling* “[My Name], come here, please.”

    Me: “Yep?”

    Boss: “How do you do that thing with your Hotmail?”

    Me: “The what with the what?”

    Boss: *getting stressed* “The code thing. I can’t get into my account!”

    Me: “Sounds like a security issue. Let me see.”

    (He types Google into the search bar, then Hotmail into Google, before clicking the link to the main site instead of the ‘log in’ option.)

    Me: “Okay, so log in.”

    Boss: “No, it wont let me.I don’t think you can do it.”

    Me: “Just log in.”

    Boss: *still irate* “See! See! It needs a code. You won’t be able to fix it. I knew it.”

    Me: “Okay, click this.”

    Boss: “You do it.”

    Me: “Okay, so we need to set up a secondary email.”

    Boss: “No. I don’t want to lose my emails.”

    Me: “No, you won’t. It states there that you can still access your emails. I will use your work email.” *does it* “…Okay, you should get an email soon.”

    Boss: *high fives me* “Oh, you are good!”

    Me: “We’re not there yet. Open the email, and okay, it should direct you…”

    (The link eventually opens into the account page, titled ‘account’.)

    Boss: *head in his hands* “No, this isn’t it. I knew it.”

    Me: *I struggle with the navigation; he gets more worked up* “Just click out and sign in.”

    (It worked!)

    Me: “Okay, so that is set up. You will get another email soon with the code information. All you have to do is follow the instructions.”

    (What felt like the longest five minutes of my life was over when…)

    Boss: “So, how do I do my wife’s account?”

    Me: “You wife had the same message?”

    Boss: “Yes.”

    Me: “Well, you do what we have done here. Set up a secondary email and wait for the code.”

    Boss: “No. No, I will call you.”

    (It was even harder the second time. He had learnt nothing from me showing him, but this time I couldn’t take over.)

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