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    Password Overheard

    | Boise, ID, USA | Bad Behavior, Employees

    (I work in a call center doing tech support for a popular cell phone company. We often get calls from stores that sell the carrier’s phones, asking for help with phones or customer accounts. Since these callers are employees of the stores they are working for and not our company, we must verify the customer’s account with the customer before making any changes.)

    Me: “Thank you for calling. This is [My Name]. May I have your name, please?”

    Employee: “This is [Employee]. I’m with an authorized retailer, and I need to get call forwarding set up on our customer’s phone.”

    Me: “All right, I can definitely get that going for you. Can I go ahead and speak with the customer?”

    Employee: “You’re on speaker.”

    (I introduce myself to the customer.)

    Employee: “The customer’s name is [Customer] and his password is [password].”

    Me: “I’m sorry, ma’am, I do need to hear that information directly from the customer.”

    Employee: “Well, that’s completely unnecessary, but all right.”

    (The customer gives me the information.)

    Me: “Thank you. I understand it’s a bit of a hassle, but it is part of our security policy to verify directly with the customer.”

    Employee: “What call center are you located in?”

    Me: “I don’t feel comfortable disclosing that information.”

    Employee: “Well, then can I get your ID number or the name of your supervisor?”

    Me: “Can I ask why?”

    Employee: “So I can report you. You embarrassed me in front of my customer.”

    (I repeat my spiel about the security policy and tell her that, no, I will not be giving her my information. She relents, and I get the call forwarding set up.)

    Me: “Is there anything else I can help you with today?”

    Employee: “No. Now you’ve made the customer upset.” *hangs up*

    An Un-Fairer Observation

    | AB, Canada | Bizarre/Silly, Bosses & Owners

    Manager: “We have a mystery shopper! Clean the women’s washroom. Then also sweep. The mystery shopper is outside in her car.”

    Me: “I’m on it.”

    (I do as I am told. The manager comes over to check up.)

    Manager: “The shopper is outside. She’s a lady.”

    Me: “Okay. I’ll keep an eye out for her.”

    Manager: “She’s a lady. Understand?”

    Me: “Yes.”

    (I didn’t know if that meant something else to her, but I only heard “She’s female.” I never saw the lone female that could have be the mystery shopper.)

    Solving Disputes


    Assisted Living Needs Assistance

    | Perth, WA, Australia | Ignoring/Inattentive, Lazy/Unhelpful, New Hires

    (We have a new hire who is in his early 20s, but still can’t grasp the simple tasks which only includes domestic tasks in a home and assisting aged clients. He is working as a support staff for my coworker who has  just returned from leave and has never worked with him before. She is already getting annoyed with the new hire as he keeps forgetting things and she has to keep repeating instructions. He also doesn’t own a car and gets dropped off and picked up by his parents.)

    Coworker: “[New Hire], why don’t you get [Client] out to the driveway and help him wash the car? He loves to do that”.

    New Hire: “Sure…” *pauses* “Is there a hose somewhere?”

    Coworker: “It’s just off the side of the house, near the front.”

    New Hire: *comes back 10 minutes later* “The hose won’t reach the car. What do I do?”

    Coworker: “Then grab a bucket. I don’t think we have proper car washer or wax so just use dish-washing liquid to soap it up”.

    New Hire: *leaves and returns with bottle of disinfectant* “Will this do?”

    Coworker: “….That’s not dish-washing liquid. Grab the one in the kitchen, and the bucket is in the laundry.”

    (The coworker goes to the driveway, 30 minutes later, to find the new hire standing there looking dumbfounded with the dry sponge in his hand.)

    Coworker: “Don’t you know how to wash a car?”

    New Hire: “Yeah I do, but not like this… I just spray with a hose.” *just as he says this, his parents pulled up into the driveway* “Oh my ride’s here 10 minutes early… Is it all right if I go?”

    Coworker: *rubbing her temples* “…Just, just go…”

    Not Makin’ It Out

    | ME, USA | Bizarre/Silly, Bosses & Owners, Language & Words

    (I’m known for being rather quick-witted and goofy. One of the shift leaders comes over to me while I’m on the service desk.)

    Shift Leader: “How you makin’ out over here?”

    Me: “Well, I’ve never kissed a girl before but as soon as I have, I’ll let you know.”

    Shift Leader: *leaves with a large smile on her face trying hard not to laugh!*

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