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  • Establishing Order Over Tall Orders
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  • Category: Awesome Workers

    Establishing Order Over Tall Orders

    | Melbourne, VIC, Australia | At The Checkout, Awesome Workers, Food & Drink, Theme Of The Month

    (I’m in line at a coffee place. When it’s the turn of the guy in front of me, he rattles off a ridiculously complex order, with all sorts of alterations. At no point does he say ‘please,’ nor does he even bother looking at the lady taking his order. Surprisingly, she seems to get happier and happier as he spends a few minutes saying his order. By the end, she’s positively beaming.)

    Barista #1: “All right, sir. If you’ll wait over by the side of the counter, please, your order will just be a moment.”

    (The instant she finishes saying the word “moment”, she suddenly starts making the man’s drink with incredible speed. She’s flying around making the complex drink, pouring and stirring and grabbing various ingredients with astounding dexterity. Her movements are so rapid and precise that it’s like watching a sped-up version of a dance. Her face shows intense concentration, and all the other baristas and staff have stopped what they were doing to watch. She finishes after a minute.)

    Barista #1: “Here you are, sir! I hope you enjoy your drink!”

    (Suddenly, another barista calls out.)

    Barista #2: “She did it!”

    (The staff near her begin to clap her on the back, congratulating her, and generally acting like the event is a minor celebration. After a moment, she turns to serve me.)

    Barista #1: “What would you like today, ma’am?”

    Me: “Actually, can I ask what just happened?”

    Barista #1: “Oh, we have a competition among the staff. If anyone can make a drink in less time than it takes the customer to say what the drink is, the manager has agreed to take us all out for dinner, on her. [Barista #2] was timing, and it looks like I made it!”

    Barista #2: “Yeah, it makes us actually like the customers with over-the-top, customised drinks. They’re the only ones we stand a chance at beating! Normal drinks, like, ‘tall flat white,’ only take two seconds to say, so we can’t compete. That guy’s order was record-breakingly long, though!”

    (The guy, who had been ignoring them and inspecting his complex drink to look for flaws, turned red and slunk out. Later, I found out that the manager had created the competition to address the negative morale caused by difficult orders. It was obviously working.)

    Putting The Happy Into Happy Anniversary

    | Harrisburg, PA, USA | Awesome Workers, Food & Drink, Love/Romance

    (My girlfriend and I are celebrating our third year anniversary, and I have called to make reservations. We are both females, and are often hesitant to reveal we are dating due to homophobic attitudes in our area.)

    Hostess: “And will you be celebrating any special events this evening?”

    Me: “Um… yes, it’s our anniversary.”

    Hostess: “Happy anniversary! We’ll see you tonight at [time]!”

    (Upon our arrival, all three hostesses wished us a happy anniversary, and when we got to the table, there was a card signed by the entire restaurant staff. After our meal, the manager stopped by our table to wish us a happy anniversary and gave us a complimentary dessert. The people working there made our night, and my girlfriend and I left the restaurant in all smiles. They treated us just like any other couple celebrating their anniversary; I couldn’t have asked for more!)

    The Great Mushroom Slaughter

    , | WV, USA | Awesome Workers, Bizarre/Silly, Food & Drink

    (I’ve ordered a chicken meal with a side of breaded mushrooms.)

    Server: *at drive through* “Sorry for your wait. We kill our own mushrooms.”

    Making A Graceful Exit

    | Las Vegas, NV, USA | Awesome Workers, Employees, Money, Technology, Top, Tourists & Travel

    (A few days before Thanksgiving, my 6’5″ husband and I (tall as well) are on a long trip back to our home in Europe from a trade show in Las Vegas. Our time at the show was fraught with embarrassment and financial peril, as both our East Coast as well as our German credit cards from a major card company are randomly accepted or denied, even within the same hotel. We therefore have resorted to using cash whenever possible. At the airport, my husband is dealing with back pain, and at the gate we try to upgrade our plane seats to Economy Plus with much needed leg room. The agent at the gate is slightly flustered with handling a packed and overbooked flight, but keeping her cool:)

    Agent: “Yes, I can give you two exit row seats if that is okay with you. That would be $204.”

    Husband: *looking way happier* “Yes, please!”

    Me: “Can we pay in cash?”

    Agent: “I’m sorry, I may not take cash here, and you cannot get prepaid credit cards in this area of the airport.”

    (I explain our credit card and authorization woes, and warn her that they might fail, but to please try them. While she attempts to run all our cards, Husband and I chat that we just will have to take it as it comes with the cards, and hope for the best.)

    Me: *noticing the people on the waiting list nearby* “You know, at least we will BE on the flight and get home, with or without the upgrade. I’m glad for that. If we can only pay for one upgraded seat, you’re getting it!”

    Agent: “It looks like this [last] card might be authorizing, but the system is acting up again. It won’t let me assign the seats to you!”

    Me: “Oh, dear. Did the card fail after all?”

    Agent: “I don’t think so. This is the third time today the system is doing this. I’ll try this a couple more times, and if it doesn’t assign, I’ll waive the fee.”

    Husband: *in German* “What did she say? Is she serious?”

    Me: *in German* “She might be joking. I don’t know. Let’s just wait.”

    Agent: “Okay. That does it. I am done with seating system. I am waiving the fee and manually assigning you the seats. Here are your new boarding cards!”

    (Shocked and grateful, we shake her hand and thank her profusely. The waiting list people got on the plane, too, on our vacated seats! Airline agent, if you are reading this, you saved us a lot of pain on the long flight home to Thanksgiving with our family there! Thank you so much, and happy Thanksgiving to you, too!)

    Thank You For Calling An Actual Human Being

    , | USA | Awesome Workers, Employees

    Employee: *sounding exhausted* “Thank you for calling [Company] tech support. My name is [Employee]. How can I help you?”

    Me: “Good morning. You sound like you’ve had a long shift.”

    Employee: “No, I just got on. I just got back into weight lifting. I’m 37 and I acted like I was 24, so I’m feeling the hurt.”

    (He was able to help me with my problem, and we’re just wrapping up the call.)

    Employee: “Thank you very much for your advice. I’ll try to pep up my voice a bit.”

    (It was a strange and pleasant experience to have a phone rep that would break script and relate to their customers like an actual human being.)


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