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    Category: Bosses & Owners

    Serve As I Say, Not As I Do

    | Portland, OR, USA | Bad Behavior, Bosses & Owners

    (I’ve just finished dealing with a very difficult customer.)

    Me: “Oh, my god, what a jack-a**.”

    (Although I said this very quietly after the customer in question had left, my manager still somehow heard me.)

    Manager: “Come see me in my office.”

    (In the office, I get reprimanded for my behavior and threatened with immediate termination if it were to happen again. I took some time to reflect on my actions, and instead of talking about people behind their backs, I decide to spend my energy on improving my customer service. Eventually, I get a customer who has a rather tall order, but isn’t as difficult as the customer I got in trouble for. My manager sees me helping this customer, and takes me aside to tell me something:)

    Manager: “Don’t bother helping that lazy son of a b****. He just wants you to do everything without lifting a d*** finger of his own.”

    (After the threat he made, he goes ahead and says that about a customer within earshot. What a shining example of good behavior!)

    Fell Under New Management

    | MA, USA | Bosses & Owners, Health & Body

    (There’s a spill on the floor that hasn’t been mopped up, but I don’t see it as I walk by with a tray of drinks. I slip and fall hard, dropping all of the drinks and hitting my hip on the floor. My manager rushes over, and I think he’s going to help me up. Instead…)

    Manager #1: “Were you wearing non-slip shoes?!”

    Me: *shocked, wet, and in pain* “Yes! And I’m fine. Thanks for asking!”

    (In contrast, about a year later, I slipped and fell again, this time with a different manager on duty. I’m not hurt, so I just get up and go about my business.)

    Manager #2: *comes up to me 10 minutes later* “Oh, my god, I heard that you fell! Are you okay? Does anything feel broken? Do you need to go home?”

    Making Drive-Thru Feel Affronted

    , | Peterborough, ON, Canada | Bosses & Owners, Crazy Requests, Food & Drink

    (There’s a drive thru order for an item that we only cook to order and takes about four minutes. I’m cooking it and it’s just about ready when we receive an order on front counter for the same thing. I start cooking it and put the first one on the heat chute.)

    Me: “Drive thru, your hot dog is up.”

    Customer On Front: “Hey, that’s mine!”

    Me: “Sorry for the confusion. Theirs came up first because they ordered a couple minutes before you. Yours will be ready shortly.”

    Customer On Front: “That doesn’t matter; I should be first!”

    (He leaves with his food, still making a stink. The next day, the manager calls me into the office.)

    Manager: “You know you aren’t supposed to serve drive-thru before front. We had someone complain that you gave his food away yesterday.”

    Me: “Oh, yeah, I remember him. He didn’t even place his order until the one for drive-thru was cooked.”

    Manager: “That doesn’t matter; it’s always front first when they order at the same time.”

    Me: “They weren’t at the same time, though. Drive-thru ordered several minutes ahead of front. Pull up the orders on the computer; I’m sure I can find it.”

    Manager: “Front gets served first no matter what and that’s the end of it.”

    Me: *giving up* “Okay, but don’t be surprised when we get complaints about drive-thru waiting eight minutes for their food.”

    Raising The Baby, Not The Paycheck

    | Winnipeg, MB, Canada | Bosses & Owners, Ignoring/Inattentive

    (I have recently returned from a six-month maternity leave and am about to have my performance evaluation.)

    Supervisor: “Your work is excellent.”

    Me: “Thanks!”

    Supervisor: “However, you were only here for part of the year, so I can only rate you 3 out of 5. That means no raise. Sorry.”

    Me: “But you just said my work is excellent?”

    Supervisor: “Yes, but excellent work for half the year isn’t good enough to rate a raise.”

    Me: “You mean that, if I’d done mediocre work for the entire year, I’d have a better chance of getting a raise?”

    Supervisor: “That’s right.”

    (I was fairly sure that she wasn’t allowed to penalize me for taking the maternity leave I was entitled to, but I wasn’t positive, so I didn’t pursue it. Instead, I quit and got a much better job elsewhere.)

    I’m Going To File This Under ‘Useless’

    | USA | Bosses & Owners, Crazy Requests

    (I work for a small law firm helping people who are in financial trouble. My boss is not the greatest communicator in the world.)

    Boss: “What about that one lady who married the guy and has the kid?”

    Me: “You mean [Client]?”

    Boss: “No, the other one.”

    Me: “….you have given me nothing to go on.”

    Boss: “She lives in that place with the trees.”

    Me: “…”

    Boss: “Just go find the file.”

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