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    Category: At The Checkout

    Very Light On The Differences

    | TX, USA | At The Checkout, Food & Drink, Ignoring/Inattentive

    (My dad and I are driving home for twelve hours after a vacation. We are both hungry and decide to stop at what we think is a genuine Mexican taqueria, but ends up being a fast food Tex-Mex chain.)

    Cashier:“Welcome to [Restaurant]. How can I help you?”

    Dad: “Well… what’s the difference between the deluxe burrito and the light burrito?

    Cashier: “Well, the deluxe burrito has sour cream, lettuce, cheese, beans, beef, and hot sauce. The light burrito has sour cream, lettuce, cheese, beans, beef, and hot sauce.”

    Dad: “…Yeah, okay, but what’s the difference?”

    Cashier: “Well, the deluxe burrito has sour cream, lettuce, cheese, beans, beef, and hot sauce. The light burrito has sour cream, lettuce, cheese, beans, beef, and hot sauce.”

    Dad: “So are they wrapped up in different types of tortillas or something?”

    Cashier: “The deluxe burrito is wrapped up in a soft flour tortilla. The light burrito is in a soft flour tortilla.”

    Dad: “So… They’re the exact same thing?”

    Cashier: “Oh, no no no no no. They’re totally different,”

    Dad: “Okay, so how are they different?”

    Cashier: “Well, the deluxe burrito has sour cream, lettuce, cheese, beans, beef, and hot sauce. The light burrito has sour cream, lettuce, cheese, beans, beef, and hot sauce.”

    Dad: “You just listed them as having the exact same ingredients. Are they different sizes or proportions or something?”

    Cashier: “No… They’re the exact same…”

    Dad: “So they are the exact same?”

    Cashier: “No, they’re completely different. Do you think we’re stupid? If they were the same they wouldn’t be on the menu twice!”

    Dad:“So they’re totally different?”

    Cashier: “Yes!”

    Dad: “Can you please explain to me how they are different?”

    Cashier: “Well, the deluxe burrito has sour cream, lettuce, cheese, beans, beef, and hot sauce. The light burrito has sour cream, lettuce, cheese, beans, beef, and hot sauce.”

    Dad: “You just listed all of the same ingredients twice.”

    Cashier: “No. I didn’t. I said the deluxe burrito has sour cream, lettuce, cheese, beans, beef, and hot sauce. Then I said the light burrito has sour cream, lettuce, cheese, beans, beef, and hot sauce.”

    Dad:“…:

    Cashier: “…”

    Dad: “Can I speak to your manager?”

    Cashier: “No.”

    Dad: “Why not?”

    Cashier: “No.”

    (We left at this point. The conversation had gone on for more than five minutes. We ended up eating at the place across the street, which was much cleaner and nicer. The staff could also explain the differences between all of the burritos on their menu.)

    Discounts Are Relative

    | USA | At The Checkout, Bosses & Owners, Employees, Family & Kids

    (My aunt owns a cafe. I stop by on my way to work daily and get a 50% discount on anything I order. A new employee is working today. I immediately know that I’m going to have trouble.)

    Me: “Can I have a white coffee and a raisin muffin, please?”

    New Employee: “Sure, that will be [total]. ”

    Me: “I also get a 50% discount. My aunt is the owner.”

    New Employee: “Ma’am, I’m sorry, but I won’t give you a discount.”

    Me: “Do you need proof? I know she’s here. Please go get her.”

    New Employee: “I’m not going to disturb her because you think you can get a discount. Please leave.”

    Me: “I have to be at work soon. Could you please go get [Aunt] so I could go?”

    New Employee: “I have asked you to leave because you are trying to scam us. Please go before I call the police.”

    (At this point I just need to get my aunt, so I yell for her. She comes up to the front of the cafe, and I relay what happened.)

    Aunt: “For goodness sake! Just give her the discount!”

    (The employee quickly took off 50% and gave me my stuff without a word. I found out she was fired soon after because she was harassing customers.)

    Doesn’t Wake Up And Smell The Iced Coffee

    | CT, USA | At The Checkout, Employees, Food & Drink, Ignoring/Inattentive

    (On my way to work from an appointment, I stop at a drive-thru of a popular coffee & donut shop.)

    Cashier: *when I pull up to the speaker* “Welcome to [Donut Store]. Can I take your order?”

    Me: “Yes, Hi, I’d like a [New breakfast sandwich] meal with a medium [iced drink], please.”

    Cashier: “Okay, a…[New breakfast sandwich]… Um, which one is that?”

    Me: “…The new one?”

    Cashier: “Oh! Okay…and will that be all?”

    Me: “Yes.” *I pull around to window*

    Cashier: “Hi, your total is [very low amount for a meal and drink].” *hands me a bag and small hot coffee*

    Me: *handing her my credit card* “Umm… is that a coffee? I wanted an [iced drink]…”

    Cashier: “Oh, you wanted them together? Sorry.” *puts bag and coffee down, adjusts my total on register* “Your total is [higher amount that sounds more reasonable].” *swipes card and returns it to me with receipt, then tries to hand me the bag and coffee again*

    Me: “I’m really not a coffee drinker, so you can keep the coffee, thanks.”

    Cashier: *confused look* “Okay…” *puts coffee down and starts taking orders for the cars behind me*

    (After a few minutes, I still don’t have my iced drink, and there are now at least four cars waiting behind me. She finally turns back to me.)

    Cashier: “Are you waiting for something?”

    Me: “My [iced drink]?”

    Cashier: “Oh, you wanted one of those? What size?”

    Me: “A medium…”

    Cashier: *turns back to register* “Okay, your total is [drink total].”

    (Not in the mood to argue, I hand my card back to her, and finally get my drink, and she smiles as if she doesn’t even notice she made a mistake.)

    Cashier: “Thank you, and have a nice day.”

    (Turned out, she originally didn’t charge me for the coffee she handed me, then added that to the sandwich total, before ringing my actual drink up separately, meaning I paid for a coffee I never wanted and gave back.)

    A Look That Could Shatter Glass

    | Germany | At The Checkout, Bad Behavior, Employees

    (I’m ordering a burger combo. The restaurant currently has a promotion for free coke glasses with each combo running, but I’m not interested in the glasses.)

    Cashier: “And here are your glasses.”

    Me: “No, thanks, I don’t want them.”

    Cashier: “All right.” *starts putting the glasses back*

    Lady Behind Me In Line: “Can I have them instead?”

    Me: “Sure!”

    Cashier: *takes the glasses back before I can take them* “No, you can’t have them. They’re for the combo only. I need to put those into the computer.”

    Me: “…All right, give me the glasses, then.”

    Cashier: “No.”

    Random Person In The Next Line: “Here you go!” *hands his combo glasses to the lady behind me*

    (The cashier looked furious.)

    A Duh-zen

    | El Paso, TX, USA | At The Checkout, Employees, Extra Stupid, Food & Drink

    (I am trying to check out at a local grocery store. I have multiple different items. I am unloading my cart.)

    Me: “There are a dozen peaches in this bag.”

    Cashier: *types in 20 peaches*

    Me: “No, I said a dozen. Not 20.”

    Cashier: “Yeah, I typed in a dozen. That is correct.”

    Me: “A dozen is twelve. Count them.”

    Cashier: “Look, I know how to do my job.”

    Me: “You are trying to charge me for eight peaches that I do not have. A dozen is 12; you charged me for 20.”

    Cashier: “Look, okay, it’s 20. Everyone knows that. You are holding up the line.”

    Me: “A dozen is 12! Take them out of the bag and count them! 12 peaches, not 20!”

    Cashier: “Look, I need you to pay and get out of the way.”

    Me: “I am not going to pay for eight extra items that I do not have!”

    Cashier: “If you are not going to pay, then you need to leave the store!”

    Customer Behind Me: *to Cashier: “A dozen is 12! You are trying to charge her for 20, you dimwit! Charge her for the appropriate items and let her pay!”

    Cashier: “Don’t insult me just because she does not know math!”

    Customer: “She doesn’t know math? You are the simpleton that doesn’t know what a dozen is! It’s hardly her fault that you cannot do basic math! I am a math teacher. A dozen is 12. Now, ring her up correctly and stop charging her for eight extra items!”

    Cashier: “No! You guys are trying to scam this store!”

    Customer: “Right. Get your manager out here, NOW!”

    Me: “Yes, please, I would really love a manager right now!”

    Manager: “What seems to be the problem?”

    Me: “I have a dozen peaches and she is trying to charge me for 20. When I tried to get her to take off the extra eight, she accuses us of trying to scam her!”

    Cashier: “Well, you are trying to scam us!”

    Manager: “Are you kidding me? Go get a dozen eggs from that cooler.”

    (The customer behind me is now chuckling. The cashier leaves in a huff and grabs a container of dozen eggs.)

    Manager: “Good, now open and count them.”

    Cashier: “There are 12.”

    Manager: “Exactly. 12 eggs in a container marked one dozen. What does that tell you?”

    Cashier: “Uh…”

    Manager: “Get rid of the extra eight. Once you are done with that, please clock out and go home. I will deal with you tomorrow. Also, hand everyone in this line as many coupons as you can until you run out.”

    (The cashier voids the extra items, while bright red, and hands me a massive stack of coupons. I never saw her again at that store.)


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