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Category: At The Checkout

Doesn’t Know Beans About The Menu, Part 3

| Winnipeg, MB, Canada | At The Checkout, Employees, Food & Drink, Lazy/Unhelpful

(My husband and I are meat eaters, but we occasionally like to have veggie burgers. This place has a veggie burger that isn’t bad, so we decide to stop there one night after the movies.)

Me: “We’d like two Veggies, please.”

Employee: “You’d like what?”

Me: “Veggies. You know… the veggie burgers?”

Employee: “…”

Me: “You know? The ones without meat?”

Employee: “Oh. Gotcha.”

(When we got home, we found that our ‘burgers’ consisted of buns, lettuce, tomatoes, and condiments. That’s it. Technically, they did indeed contain no meat.)

Related:
Doesn’t Know Beans About The Menu, Part 2
Doesn’t Know Beans About The Menu

Small Business, Big Difference

| Melbourne, VIC, Australia | At The Checkout, Awesome Workers, Food & Drink, Money

(I’m the customer in this story. I am just returning home after taking my fiancée to the tram stop in the morning and decide to stop at a café nearby.)

Barista: “Here’s your large mocha.”

Me: “Could I pay by card please?”

Barista: “Sorry the minimum is $10.”

(I go to grab some chocolate to bring up the total.)

Barista: “Don’t worry about it. Just pay next time you come in.”

Me: “Are you sure?”

Barista: “Yeah. You’ve been in half a dozen times. We know who you are.”

(Made my day! One of the reasons I love going to small businesses.)

Not The Most Gifted With The ID

| Corvallis, OR, USA | At The Checkout, Employees, Extra Stupid, Ignoring/Inattentive, Money

Me: *pays with VISA gift card*

Clerk: “I’m going to need to see some ID.”

Me: “But it’s a gift card.”

Clerk: “I’m still going to need to see some ID.”

Me: “… I don’t have my ID on me because I planned to pay with a gift card.”

Clerk: “It’s a VISA so I need to see your ID.”

Me: “But even if I showed you, how would it help you determine the card owner?”

Clerk: “JUST SHOW ME YOUR ID!”

The Invisible Customer Shops Again

| LA, USA | At The Checkout, Bad Behavior, Employees, Theme Of The Month

(I go shopping at the new supermarket that has just opened up. I had an issue with the staff previously but decided to give them another chance. There are only two registers open, both with sizeable lines. I wait over 10 minutes for my turn; I’m not in a hurry so it isn’t a huge deal. I put my items on the belt and wait for the cashier to start scanning them. She stands there, not looking at me, hands on her hips sighing. I am about to ask what is wrong, but before I could she waved another customer over.)

Cashier: *to the other customer* “I’ll ring you up now.”

(The other customer walks around through the exit of the lane and stands in front of me and the cashier begins to scan his three items. I am trying to figure out what has just happened and decide not to say anything because I’m not one for confrontations and I just want to get out of there. Several minutes later she finally starts scanning my items. Note, she still hasn’t looked at me nor acknowledged I was standing there.)

Me: *because I work retail as well and know how demanding the job is, wanting to be polite* “Hi. How are you?”

(The cashier is still silent, and still won’t look at me. I am really frustrated by this point but I decide to let it go since it is almost over. I then notice that she has just put my grapes at the bottom of a bag and put a liter of coke on top.)

Me: “Oh, ma’am, can you take the coke out of that bag? I don’t want my grapes smashed.”

(She finally looks up at me, rolls her eyes but still says nothing, and continues to scan without moving the coke. I reached over take the coke out of the bag and place it in my cart. I start loading up the bags when I see her putting some lunch meat in with a bleach based cleaning product. Now I’m quite irritated.)

Me: “Ma’am, could you not put the food in with the bleach?”

(The cashier rolls her eyes again, still not making a move to correct the problem. Instead, the last few items she scans passive-aggressively, snickering and putting a single item per bag.)

Me: *after re-bagging my items and paying, more irritated than I’d like to admit* “Well, I hope you have a better day tomorrow.”

Cashier: *still silent*

(As I was turning to walk away, she turns to the customer who was behind me.)

Cashier: “What the h*** was her problem?”

(I leave, silently fuming but vowing never to go into that store again.)

IP Address:

Good To Sell Until Hell Freezes Over

| NJ, USA | At The Checkout, Bad Behavior, Employees, Food & Drink, Theme Of The Month

(I don’t like wasting food and have something of a cast-iron stomach, so even if I realize a product is a slightly past its ‘best by’ date I’ll still finish it off. However, while browsing the store I go to most frequently I come across something that I feel I need to bring up to customer service.)

Me: “Um, I thought you guys should know that these two which were in the freezer are way past-due, but it looks like everything else is okay.”

(Despite no one else being there, it takes the lady at the counter a good three seconds after I finish talking to look at me.)

Worker: “What’s wrong?”

Me: “These two boxes are way past their sell-by dates.

Worker: “Oh, those are just suggestions. They’re still good for a bit.”

Me: “They expired in FEBRUARY. It’s now AUGUST!”

Worker: “Yeah, but they’re frozen. They’re good for, like, forever. Don’t waste food.”

(Shocked at her callousness, I go to find a manager and explain the situation to him. Since these things are handled at the customer service desk anyway we go back. At this point the same employee is helping another person, and being exceedingly kind and receptive to her, until she finishes and notices I’ve returned with the manager.)

Worker: “Oh, come on! You’re actually giving him his money back?”

Me: “I never SAID I wanted money back. These were on your shelf!”

Worker: “No, you came up here demanding money back for something you had left in your freezer!”

Me: “The hell I did! I specifically even told you everything else on YOUR SHELVES were okay!”

Worker: “[Manager], come on. You’re not giving him a refund, are you?”

Manager: “No, because he wasn’t ASKING for one. And this is the third time I’ve caught you harassing male customers while bending over backwards for female ones. Expect to be having a meeting with your supervisor.”

(I didn’t actually WANT to get the girl in trouble, but her stammering for getting called out on her preferential treatments was too funny!)


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