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    Category: At The Checkout

    Lacking Some Nuggets Of Understanding

    , | CA, USA | At The Checkout, Employees, Food & Drink, Ignoring/Inattentive

    (Every Saturday my mom takes me, my grandma, and my sister to the mall for lunch. When we get lunch, my sister wants the same thing at the same fast food restaurant every time. Usually the workers there are plenty polite and we get our food relatively fast, except for this one time…)

    Mom: “Hello, we’d like a six-piece nugget meal, some orange juice, and some ketchup.”

    Employee: “Hi, what would you like to order?”

    Mom: “We’d like a six-piece-nugget meal, some orange juice, and some ketchup.”

    Employee: “A six-piece nugget meal?”

    Mom: “I’d like a six-piece nugget meal, some orange juice, and some ketchup, please.”

    Employee: “What drink?”

    Mom: *in a slightly exasperated voice* “Orange juice. I’d also like some ketchup.”

    Employee: “Would you like any sauce?”

    Mom: *sighs* “Ketchup.”

    Employee: “So you want a six-piece nugget meal, orange juice, and ketchup?”

    Mom: “Yes!”

    Employee: “Your total is [amount].”

    Mom: *pays*

    (We leave with our food and join our grandma, who has the rest of our food. That never happened to us again. I guess the guy was either new or really zoned out that day!)

    A Sign Of Lying

    | Allentown, PA, USA | At The Checkout, Employees, Ignoring/Inattentive

    (I’m shopping at a big box retailer and am frustrated because out of ten possible registers, two are open and they each have lines ten customers deep. One of the closed registers is designated for 10 items or less. Despite there being no one at the register, I go and stand in line. Finally, someone sees me and comes over.)

    Employee: “Ma’am, this line isn’t open.”

    Me: “Are you telling me that the sign lies?”

    Employee: “What sign?”

    (I point above my head, where a large colorful sign proclaims that the register at which I’m standing is open every day from 10 am to 8 pm. It is the middle of the afternoon.)

    Me: “That sign. Is it lying?”

    Employee: “I… uh… if you’ll come over to customer service, ma’am, we’ll ring you up.”

    (The next time I went to that store, the sign had mysteriously been removed.)

    Middle East Meets Far East

    | New York City, NY, USA | At The Checkout, Bigotry, Employees, Language & Words

    (I pop into a liquor store on my way home. I’m a white female. The cashier behind the register is from Iran, second-generation. He has always been very polite and friendly towards me, and he speaks with a heavy accent. I grab my purchases and get in line behind an older Korean customer.)

    Customer: “Only this, please.”

    Cashier: “What?”

    Customer: *very clearly and slowly* “Only this, please.”

    Cashier: “I don’t understand you. Do you speak English?”

    Customer: “Yes, I speak very well. Please, may I pay?”

    Cashier: *to me* “Do you speak Asian?”

    Me: *completely baffled* “Uh, I think he said he’s ready to pay. He doesn’t need anything else.”

    Cashier: “Okay. Fine.”

    (He rings up the gentleman who leaves without making eye contact with anyone, clearly upset or embarrassed.)

    Cashier: *ringing me up* “Those people need to learn our language, right? He’s lucky you know Chinese!”

    (I was so shocked I haven’t been back to that particular store.)

    Biking Over To Weirdtown

    | Madison, WI, USA | At The Checkout, Bizarre/Silly, Employees

    (I’ve had a pretty rough day so far. In order to cheer myself up, I ride my bike to a gas station to buy some snacks.)

    Station Attendant: “I am sorry, ma’am, but I am afraid that your vehicle emission level is too low. You would have to leave and come back in a vehicle with higher emissions.”

    Me: *confused* “Seriously?”

    Station Attendant: “No, just joking. By the way, my vehicle would not have enough emissions, as well.”

    Me: “You ride a bike, too? Cool!”

    (Later, as I am checking out:)

    Station Attendant: “Now press the green button. Now enter your PIN. Now, put your thumb on the fingerprint scanner.”

    Me: *confused* “What scanner?” *then I realize he is joking again*

    Station Attendant: “Now, stare right here into the retinal scanner. By the way, you should wait a couple minutes before leaving the store, because you were just blinded by the laser.”

    (This was a somewhat weird, but really funny encounter with a customer service rep. Thank you, attendant guy, for making my day a little brighter!)

    Her Days Here Are Numbered

    | Erie, PA, USA | At The Checkout, New Hires

    (I’m a manager at a small grocery store and we have just hired a few cashiers. I am the one who has to train them and most are getting the hang of it… except one.)

    Cashier: “[My Name], call line one.”

    Me: *picking up* “Yes?”

    Cashier: “So, this customer has bananas. What do I do?”

    Me: “Look for the PLU on the sticker. And if there aren’t any stickers, look it up in your binder.”

    Cashier: “Oh, okay.” *10 seconds later* “[My Name], call line one.”

    Me: “Yes?”

    Cashier: “What’s the PLU for oranges?”

    Me: “Like I said before, put in the PLU on the sticker or look it up in the binder.”

    Cashier: “Oh, right.”

    Cashier: “[My Name], call line one.”

    Me: “Yes?”

    Cashier: “I can’t find the number for oranges. Can’t you just tell me?”

    (Since I’ve worked there so long, I know most of the PLUs by memory but we’re supposed to make the new cashiers look up all PLUs to give them practice.)

    Me: “I’ll be right out.”

    (I go out to help her. I physically show her where the PLU for oranges are.)

    Cashier: “Thanks!”

    (I start to leave.)

    Cashier: “Wait!” *holds up head of cabbage* “What’s the number for lettuce?”

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