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    Category: At The Checkout

    Couldn’t Care Less Than Thirty

    | Tampere, Finland | At The Checkout, Employees, Ignoring/Inattentive

    (I’m a 22-year old woman, picking up a packet of cigarettes. In Finland you can buy them at 18, but in order to spot underage buyers there’s a new government policy encouraging cashiers to check the IDs of anyone that looks under 30.)

    Me: “Could I have a [Brand of cigarettes], please.”

    Cashier: *rings it up* “That’ll be €4.50.”

    Me: *pointing to the counter between us with a sign explaining the under-30 policy* “Umm, do I look like I’m 30 to you?”

    Cashier: “…I don’t really care.”

    Guys And Dolls

    | Brisbane, QLD, Australia | At The Checkout, Bigotry, Employees

    (I’m with my six-year-old son in a toy store. He’s doing very well in kindergarten so I thought I’d buy him a new toy as a reward. We go down the aisle to the toys for kids his age.)

    Me: “Now, [Son], what kind of toy would you like?”

    (My son grins and hurries down to a well known brand doll with long blonde hair and a blue summer dress.)

    Son: “Can I have this one, Mummy?”

    (He’s never asked for a doll before, but he’s borrowed his friend’s dolls in play dates so I am not surprised. It was a little pricier than some of the others but I could afford it, so I nod and smile and we head to the counter. At the counter my son hands the doll to the cashier.)

    Son: “Just this today, please.”

    (The cashier smiles at my son and begins to scan the doll.)

    Cashier: “Who’s this doll for? A lady friend?” *he winks jokingly*

    Son: *laughs* “No, it’s for me. I like brushing the lady’s hair.”

    (The cashier freezes halfway through scanning the doll.)

    Cashier: “Excuse me for a minute.”

    (He leaves, taking the doll with him. My son and I are both confused but we wait. A few minutes later a man comes out of the back room with the cashier.)

    Manager: “I’m the manager of this store, ma’am. What seems to be the problem?”

    Me: *blinking in surprise* “Problem? I don’t have a problem.”

    Cashier: “She wanted to buy this for her son.” *he holds up the doll*

    Manager: *frowns* “Yes?”

    Cashier: “Boys don’t play with dolls!”

    (My son now looks worried that he might not get the doll and looks really sad.)

    Son: “I do. I like brushing their hair and changing their clothes.”

    Cashier: *looks affronted* “But—”

    Manager: “Why don’t you take inventory and I’ll finish up here?”

    Cashier: “But—”

    Manager: “Now!”

    (The cashier hurries off to the back room.)

    Manager: “Sorry about that. I have no idea what got into my cashier. I’ll have a talk with him.”

    (We’ve been back to the store several times since then, but I never saw that cashier again.)

    An Extra-Large ‘Helping’

    , | TX, USA | At The Checkout, Awesome Workers, Food & Drink

    (I’m in the drive-thru for a Mexican food fast food place and just pulled up to the speaker box, which has a screen below that displays the order.)

    Employee: “Welcome to [Fast Food]! My name is [Employee]. Can I take your order?”

    (I give me order and notice he put the drink in wrong, putting in an ‘XL’ drink when I just wanted a ‘L.’)

    Employee: “Does everything look right on the screen?”

    Me: “Actually no, I wanted a large not an extra large.”

    Employee: “Oh, sorry. Let me fix that for you.”

    (It changes to the large drink I wanted on the screen.)

    Employee: “Does it look correct now?”

    Me: “Yes, it does.” *jokingly* “Though, if you want to you can give me an XL for the price of a large.”

    Employee: *chuckling* “That’ll be [Price]. Please pull up to the second window.”

    (I wait a little bit in line, but when I make it to the second window and hand him my card, I get handed an XL drink.)

    Employee: *smiling* “I went ahead and got you that extra large for the price of a large.”

    Me: “You didn’t have to have to do that.”

    Employee: “No, you help me out quite a bit at [Place where I work]. It’s the least I can do.”

    Me: “Okay…”

    (It’s so nice when employees are willing to help out each other in the field of customer service… Now if only the customers helped us out in return.)

    Engaging In A Paper Chase

    | NY, USA | At The Checkout, Employees, Lazy/Unhelpful

    (I am checking out with three items at the grocery store, and have forgotten my reusable bag at home. The cashier opens up a plastic bag and looks like she’s about to put my first item in it. For clarity’s sake, the paper bags and the plastic bags essentially hold the same amounts.)

    Me: “Do you have any paper bags?”

    Cashier: *confused* “You want paper bags?”

    Me: “Yes, please, if you have any.”

    Cashier: *more confused* “You want paper? For these?”

    Me: “Yep!”

    Cashier: “It’s like THIS BIG.” *holds hands apart much further than the bag is large*

    Me: “It’s not that big.”

    Cashier: *pulls one out and holds it up* “It’s THIS BIG!”

    Me: “Yeah, I know. I just don’t want to use a plastic bag. I prefer paper.”

    Cashier: “But you only have three things.”

    Me: “I know, but I don’t want plastic. I would rather use paper, please.”

    Cashier: *sigh* “Okay…”

    I’ve Gotta Find This Pizza Place

    | GA, USA | At The Checkout, Bizarre/Silly, Food & Drink, Money

    (I’m moving and in the process of packing everything up. I decide to go grab some pizzas for everyone. I have a buy-one-get-one-free coupon. I order what I want, and hand over the coupon. The cashier looks confused and rings up my order. I try to hand him money.)

    Cashier: “No, you don’t owe us money. You get the pizzas free.”

    Me: “What are you talking about?”

    Cashier: “This coupon means you get your pizzas free.”

    (We continued to argue until the manager showed up and agreed with his employee. I ended up walking away with two free pizzas, free soda, AND cash back.)

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