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    Category: Employees

    You’ve Been Blindly Designated

    | Oakland, CA, USA | Employees, Food & Drink, Health & Body, Ignoring/Inattentive

    (I have a medical condition that makes drinking alcohol potentially fatal. I’m also legally blind. I can see a little, but use a white cane for dark areas. My coworkers and I are celebrating the end of a long week at a bar.)

    Waitress: “And what can I get you, hun?”

    Me: “If I could just get a soda? I can’t drink booze.”

    Waitress: “It’s a two drink minimum.”

    Me: “Really, I can’t drink. At all. Just a soda, please.”

    (The waitress looks at me, my white cane, and my almost milk-white eyes.)

    Waitress: “Okay, so you’re the designated driver? Cool.”

    This Lip Balm Is The Bomb

    | Seattle, WA, USA | Employees, Tourists & Travel

    (I am male. I am going through airport security when they’re talking about putting small containers of liquid in a bag. I realize that the lip balm I brought with me might be seen as liquidy enough to meet the restrictions. My TSA agent is female.)

    Me: “What about lip balm?”

    TSA Agent: “Lip gloss… Lip gloss goes in the bag.”

    Me: “Uh, it’s just lip balm.”

    TSA Agent: “Lip gloss goes in the bag.”

    Me: “But it’s lip balm!”

    TSA Agent: “In the bag.”

    (As a guy, I was very confused about her calling it lip gloss… until I realized that I use a regional pronunciation that doesn’t enunciate the L in words like “balm,” and she was trying to stop me from essentially saying “bomb” in airport security. Though grateful, I always look back on this incident as very weird. Couldn’t she have called it lip moisturizer or something?)

    Your Late Fate Is Sealed

    | Chippenham, England, UK | Employees, Ignoring/Inattentive, Lazy/Unhelpful

    (My dad has decided to get me an under-sixteen’s bank card. We have arrived around fifteen minutes late.)

    Bank Employee #1: “I’m sorry, but as you have arrived late, we will have to reschedule your appointment for later in the week.”

    Dad: “No. We live in [Town half-an-hour’s drive away]. We can’t just go back. Where’s [The Young Savers Employee]?”

    Bank Employee #1: “I’ll fetch her now.”

    (He goes away. A few minutes later, Bank Employee #2 turns up.)

    Bank Employee #2: “I’m sorry that we’ve had to reschedule your appointment, but we did phone you and I waited for at least fifteen minutes.”

    Dad: “Which number did you call?”

    Bank Employee #2: “The only one we were given.”

    Dad: “Yes, but which number?”

    Bank Employee #2: “The only one we were given.”

    Dad: “What was the number?”

    Bank Employee #2: “The number I called was a [our area code] one.”

    Dad: “You mean the house phone? It didn’t occur to you that we might not be there ten minutes before the appointment?”

    Bank Employee #2: “I called the only number we were given.”

    (Several repetitions of much the same BS later…)

    Dad: “So you called our home number, waited five minutes, then gave our appointment to someone else? Forget it. Come on, [My Name], let’s not waste any more time here.”

    (We walk out, then Dad turns and goes back in.)

    Dad: “Hey, what time did you say you gave our appointment to someone else?”

    Employee #1: “Um, about twenty past.”

    Dad: “Yeah? We were waiting in the queue here at twenty past, mate, so yeah, keep your story consistent. Thanks for lying to me, mate!”

    (We went down to the bank a few doors down, which I also had an account with. In twenty minutes, we had registered for a debit card and left.)

    Tomorrow Never Dies

    | Ames, IA, USA | Employees, Lazy/Unhelpful

    (I notice the store is running low on the particular retaining wall stones we are using, partly because a couple of pallets are stacked with these stones and have ‘SOLD’ signs on them. I approach an employee.)

    Me: “Can I buy these ones and come pick them up later?”

    Employee: “Can’t you just take it all in one load?”

    Me: “Yes, I am planning to come back for the rest later.”

    Employee: “Well, can’t you just take it all now?”

    Me: “That would seriously overload our trailer, so that won’t work. Anyway, you can just keep it and we’ll come back for it.”

    Employee: “Well, when can you be back?”

    Me: “I am not sure, but probably tomorrow.”

    Employee: “Well, when you get home, call and let me know if you can come back later today.”

    Me: “I was told it was fine to leave it here for a day or two and we have other plans for the afternoon.”

    Employee: “But that’s a lot of work to leave it so long. You need to call me when you get home so I know if you are coming back today or not.”

    Me: “No, I don’t think we can come back today, so just put it aside for tomorrow.”

    Employee: “But when you get home I need you to call me to let me know if you can come back later.”

    Me: “I am telling you now that we cannot come back until tomorrow!”

    Employee: “But it is a lot of work to keep it for days.”

    Me: “I see pallets all over with SOLD signs on them. How is that so much work?”

    Employee: *rolling his eyes and acting exasperated* “FINE!” *talking to other employee* “Go get the paperwork!”

    (The ‘paperwork’ was the size of a name badge and just required me to put my name and phone number on it, after which it was slapped on one of the stones in the stack. When we came back the next day, the pallet with our things had been stored outside of the fenced-in garden center area where anyone could have stolen the contents. All the other pallets I had seen with SOLD signs on them were stored inside the fence.)

    Needs Better Train-ing

    | UK | Employees, Ignoring/Inattentive, Lazy/Unhelpful, Transportation

    (I’ve organised a company trip to Europe, going by train. The minibus has picked us up and shortly into our journey drives into a truck. We’re all ok but have to wait for a replacement bus. This means we’re running late for the group check in, so I phone the train operator:)

    Me: “I just wanted to check what I should do as we’re unlikely to make our group check in time: our minibus was in an accident so we’ve been delayed.”

    Operator: “If you miss check in then there’s nothing we can do.”

    Me: “Can you not let someone know we’re going to be late? It’ll only be about 10 minutes or so.”

    Operator: “I’m sorry, there’s nothing we can do. This is why we advise people to set out in plenty of time, to avoid situations like this.”

    Me: *a bit shocked* “You want me to allow extra journey time just in case our bus hits a truck?”

    Operator: “You should prepare for any eventuality.”

    Me: *by now I’m heavily sarcastic* “I’m sorry, I thought allowing an extra hour would be sufficient. It was so thoughtless of me not to anticipate that we’d be in a car accident.”

    (I then hung up on her. We made the train after I spoke to the station directly and they let us check in late. The train operator then sent me a survey to fill in on their customer service…)

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