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    Category: Employees

    Making A Graceful Exit

    | Las Vegas, NV, USA | Awesome Workers, Employees, Money, Technology, Tourists & Travel

    (A few days before Thanksgiving, my 6’5″ husband and I (tall as well) are on a long trip back to our home in Europe from a trade show in Las Vegas. Our time at the show was fraught with embarrassment and financial peril, as both our East Coast as well as our German credit cards from a major card company are randomly accepted or denied, even within the same hotel. We therefore have resorted to using cash whenever possible. At the airport, my husband is dealing with back pain, and at the gate we try to upgrade our plane seats to Economy Plus with much needed leg room. The agent at the gate is slightly flustered with handling a packed and overbooked flight, but keeping her cool:)

    Agent: “Yes, I can give you two exit row seats if that is okay with you. That would be $204.”

    Husband: *looking way happier* “Yes, please!”

    Me: “Can we pay in cash?”

    Agent: “I’m sorry, I may not take cash here, and you cannot get prepaid credit cards in this area of the airport.”

    (I explain our credit card and authorization woes, and warn her that they might fail, but to please try them. While she attempts to run all our cards, Husband and I chat that we just will have to take it as it comes with the cards, and hope for the best.)

    Me: *noticing the people on the waiting list nearby* “You know, at least we will BE on the flight and get home, with or without the upgrade. I’m glad for that. If we can only pay for one upgraded seat, you’re getting it!”

    Agent: “It looks like this [last] card might be authorizing, but the system is acting up again. It won’t let me assign the seats to you!”

    Me: “Oh, dear. Did the card fail after all?”

    Agent: “I don’t think so. This is the third time today the system is doing this. I’ll try this a couple more times, and if it doesn’t assign, I’ll waive the fee.”

    Husband: *in German* “What did she say? Is she serious?”

    Me: *in German* “She might be joking. I don’t know. Let’s just wait.”

    Agent: “Okay. That does it. I am done with seating system. I am waiving the fee and manually assigning you the seats. Here are your new boarding cards!”

    (Shocked and grateful, we shake her hand and thank her profusely. The waiting list people got on the plane, too, on our vacated seats! Airline agent, if you are reading this, you saved us a lot of pain on the long flight home to Thanksgiving with our family there! Thank you so much, and happy Thanksgiving to you, too!)

    They Got There In The End-o

    | WA, USA | Employees, Language & Words, Rude & Risque, Transportation

    (I live in Washington, but I bought a motorcycle online from a seller in Florida. I am looking for a shipping center that can receive it, so I am calling around to gauge my options.)

    Employee: “Hello, [Shipping Center].”

    Me: “Hi, I have a question for you.”

    Employee: “Sure, go ahead.”

    Me: “What is the biggest package you can take?”

    Employee: “Do you really think I haven’t heard that one before? F*** off until you get a better joke.” *hangs up*

    (Not quite the response I was expecting, but judging by my wording, I don’t blame him. I give him another call.)

    Employee: “Hello, [Shipping Center].”

    Me: “I’m really sorry about earlier, but I bought a motorcycle out-of-state. Do you guys accept shipments that big?”

    Employee: “Oh, that’s what you meant? Yeah, we can store motorcycles.”

    (I talked to him some more about setting up an account, expected shipping dates, and other important stuff. On the day my motorcycle arrived, I actually met this guy in person. He was actually a very friendly fellow, and he’s also a very big fan of motorcycles. His biggest pet peeve happened to be prank callers, and, by his own admission, that is the only time anyone saw his bad side.)

    They’re Driving You To (The Wrong) Drink

    , | Portland, OR, USA | Employees, Food & Drink, Ignoring/Inattentive, Lazy/Unhelpful

    (My boyfriend and I are in a packed drive-thru to get dinner for ourselves and his mother. When we pull up to the speaker, I order each of us meals with medium fries and three drinks: a rootbeer with no ice, a rootbeer with ice, and a Sprite. We pull up to the pay window:)

    Cashier: “So you ordered the [five meals with popular energy drink].”

    Me: “Erm, no…”

    Cashier: “Okay, [children's meal]?”

    Me: *lists of a few menu items we ordered*

    (The cashier calls over a manager since she cannot seem to find our order. My boyfriend and I are mildly bemused but shrug it off as first-day flustered-ness. We finally get our food.)

    Boyfriend: “Oh wow, they really skimped us on fries.” *holds up a half-full, small container of fries*

    Me: “Yeah, and I think we’re gonna have to split your root beer.” *takes sip* “Scratch that. This is Coke.”

    Boyfriend: “At least our food turned out okay… Is [Mom]‘s sprite supposed to be blue?!”

    (It was, in fact, the energy drink from the first order. And since we were already on the freeway and the line had been so packed, we couldn’t go back and fix any of it.)

    A Unique Personal Announcement

    | Eindhoven, The Netherlands | Bizarre/Silly, Employees

    PA Announcer: “Ladies and gentlemen, today we have a very special photo opportunity in our basement with [well known national soccer player]. Truth be told, he isn’t really here in person, but it is a unique experience none the less!”

    Recipe For Repeated Disaster

    | Lund, Sweden | Employees, Health & Body, Ignoring/Inattentive, Lazy/Unhelpful

    (I call my local health clinic to make an appointment.)

    Me: “Hello. My name is [My Name] and I would like to make an appointment with a gynecologist. I am on [type of birth control pill] and would like to discuss if there are any other options.”

    Receptionist: “All right, I’ll make an appointment for Monday.”

    Me: “Great, what time?”

    Receptionist: “No, it’s not an actual appointment; I just make a note here to [Doctor] to renew your prescription.”

    Me: “No, I’m sorry, perhaps I wasn’t clear. I don’t want to renew my current prescription. I am not happy with the pill I am on; I would like to discuss my options.”

    Receptionist: “Oh. I see. Well, then I have an appointment for Wednesday next week.”

    Me: “All right, that could work. What time is it?”

    Receptionist: “No, it’s not a specific time; it’s a note to [Doctor] to call you during the day to talk to you before she renews your prescription.”

    Me: “But I would like to discuss my options with her. If I can do that over the phone, I’m happy to, but I want to make sure I can have a discussion with her and get advice, not just a new prescription for the same type of birth control pill that makes me experience all these side effects.”

    Receptionist: “Yes, whatever, your appointment is now for Wednesday next week.”

    Me: “…and she will call me and we will be able to have an actual discussion?”

    Receptionist: “Goodbye.”

    (I called another clinic and got excellent service. When I called the first clinic to cancel my “appointment,” the receptionist was just as rude as before and practically hung up on me again. Never going back there!)

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