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  • September's Theme Of The Month: Overheard!

    Category: Employees

    Older Not Wiser

    | Toronto, ON, Canada | At The Checkout, Employees, Health & Body

    (The rule here is that if you appear to be 25 or younger then you’ll have to show ID to make a purchase. I’m in my 30s, although I appear a bit younger.)

    Cashier: “I just need to see some ID, please?”

    Me: *hands over ID card*

    Cashier: “Wow! You’re so…”

    (The rest of the transaction is conducted in silence.)

    Cashier: “You’re in really great shape!”

    In Her Cross-Hairs

    | MI, USA | Bad Behavior, Employees, Health & Body

    (I am in desperate need of a haircut before school starts, but can’t go to the girl who usually does my hair. I have some split ends, but nothing too bad, and I haven’t had it cut in about eight months. I am a very shy 18-year-old at this point.)

    Stylist: *upon my arrival* “Oh, d***, girl. Your hair is all kinds of messed up.”

    Me: “Excuse me?”

    Stylist: “Well, let’s see what I can do. How much do you want off?”

    Me: “I’m trying to grow my hair long. I’m donating it when I get the length up, so please just cut off as little as possible.”

    Stylist: “Ugh, well I’ll see what I can do. This is terrible! You need to take better care of your hair! Look at those split ends, honey! You should buy the split end products we sell here. They should at least sort of help you between cuts.”

    Me: “Well, I haven’t had a chance to get my hair done in a while. I’ve been away at school and I don’t have the time or money to get it cut.”

    Stylist: “Ugh, that’s no excuse. Seriously, you need to get it cut more. And what the h*** is this s***?!”

    Me: “I dyed a strand of it blue. As long as I don’t use bleach, I can still donate it.”

    Stylist: “I don’t know WHY you would do that to your hair! You totally ruined it!”

    (She continued going on and on about how horrible my hair looked. She ended up cutting off nearly six inches, and she cut it totally crooked. I didn’t tip her, as the entire time she was chopping my hair off, she continued to berate me and my hair care. My normal stylist and everyone at that salon always compliments my hair and talks about how healthy and shiny mine is. The kicker? She had bleached her own hair, which caused it to look really dull and frizzy.)

    An Extra Slice Of Nice

    | MA, USA | Employees, Food & Drink, Ignoring/Inattentive

    (It’s the weekend, and my family decides to order some pizza for dinner. We order a couple pizzas and some sides for delivery.)

    Delivery Guy: “Okay, here’s your food. That’ll be [amount].”

    Me: *handing over money and a tip* “Thanks!”

    (We settle down to eat, only to realize one of the pizzas was made incorrectly. Unfortunately, I don’t like toppings on my pizza and thus can’t eat the pizza as it is, so I call up to complain.)

    Employee: “Thank you for calling [Pizza Restaurant]! Can I take your order?”

    Me: “Actually, we just had some food delivered and realized part of the order was wrong.”

    Employee: “Oh! I’m sorry about that! What was wrong with it?”

    Me: “One of the pizzas was supposed to be half pepper and onion, and the other half was suppose to be plain cheese, but it arrived as half pepper and half onion.”

    (The employee gets some more information about our order, then goes to check the original order and let the manager know the situation.)

    Employee: “All right, I found your original order here, and it says ‘Large pizza – half pepper and onion, half cheese.’ So it seems it was written down right, but the kitchen staff made it wrong.”

    Me: “Okay.”

    Employee: “My manager said we can make a new pizza and send it out to you. Is that all right?”

    Me: “Yes, thank you.”

    (The call ends, and pizza number two arrives about 20 minutes later.)

    Delivery Guy: “Here’s your pizza! Sorry about the screw-up!”

    Me: “Thanks!”

    (The delivery guy leaves, I open up the box and become pissed. Pizza number two is also half pepper and half onion. I call them again.)

    Employee: “Thank you for calling [Pizza Restaurant]! Can I take your order?”

    Me: “I called a short while ago to complain about my pizza being made wrong. I just received the new pizza, and it was made wrong in the exact same way as the first one!”

    Employee: “I’m so sorry! Let me get my manager for you.”

    (I wait, hungry and agitated, as the employee fetches her manager and explains the situation.)

    Manager: “Hello? My employee told me what’s happened. I am terribly sorry about that. If you’d like, we can send you another pizza, and I’ll give you a credit for a free large pizza on a future order for all the trouble.”

    Me: “That’s fine.”

    (We wait for pizza number three, and by this point it’s getting pretty late. The same delivery guy arrives for the third time.)

    Delivery Guy: “Hello, again! Sorry about all the trouble you’ve been having with this. I’ve got your pizza here, and this time I checked it myself before I left the restaurant. Why don’t you check it yourself before I leave.”

    Me: “Thanks.”

    (I check the pizza, and this time it’s made right.)

    Me: “Finally! Sorry you had to come out here so much.”

    Delivery Guy: “It’s no problem. Actually, I’m off the clock now, but I offered to bring you your pizza since it’s on my way home.”

    Me: “Oh! Thank you!”

    (After a brief moment of thought, I get an idea.)

    Me: “Hey, before you go, do you like pepper and onions on pizza?”

    Delivery Guy: “Yeah, sure?”

    Me: *giving him pizza number two, which remains untouched* “Then, here! Have some free pizza!”

    Delivery Guy: “Oh! You don’t have to do that!”

    Me: “Go ahead! You’ve been a lot of help, and besides, there’s no way we’re going to be able to eat all this pizza.”

    Delivery Guy: *taking the pizza* “Well, thanks! You have a good night!”

    Me: “You, too!”

    Likes His Coffee Extra Dark

    | HI, USA | Awesome Workers, Employees, Geeks Rule

    (I am buying a drink from a common coffee shop. After giving my order, the employee asks:)

    Employee: “And what was your name?”

    Me: *deadpan* “I am Lord Voldemort.”

    (We share a laugh.)

    Me: “I gave my name as ‘Hermione Granger’ once, but the barista ended up writing ‘Lord Voldemort’ on the cup. I’ve used that ever since.”

    Employee: “You know, I’m going to buy your drink for you, seeing as you’re the Dark Lord and all.”

    Me: “Wow, thank you! The Dark Lord is pleased.”

    The Key Is To Not Panic

    | Muskegon, MI, USA | Bad Behavior, Employees

    (I am having a full dental exam, and shortly after I am seated in the chair, I realize that my keys are poking me in a rather uncomfortable way, and mention this to the dental assistant. She kindly suggests I place them on a countertop in the room, and I do so, along with some insurance papers. At one point during the visit, another male employee in a white coat walks into the room briefly and then leaves. Cut to the end of the visit and I am preparing to leave, when I realize that although my insurance papers are still on the counter, my keys have disappeared!)

    Me: “Excuse me, where are my keys? Remember, I left them here?”

    Dental Assistant: “Yes, I do, and I don’t know. Are you sure you didn’t pick them up?”

    (I check my pockets, we both check the floor, and she even looks in the waste container, but they are nowhere to be seen. By this point I am about to have a panic attack because I am miles from home and have no way to get into my car, or assuming I can get home somehow, to unlock my door.)

    Dental Assistant: “Hold on and let me check to see if someone picked them up.”

    (She disappears in the back for about three or four minutes, and all the time I am dreading the worst and wondering how I will get home, since there is no public transportation where I live. Finally she returns, keys in hand, with this explanation…)

    Dental Assistant: “Another employee thought they were my keys, so he thought he was playing a joke on me by taking them!”

    (Needless to say, I had a little chat with the clinic administrator before I left, who seemed genuinely horrified that one of their employees would behave in such an unprofessional manner. I certainly hope that employee at the very least got a good lecture on the inappropriateness of his behavior – after all, for all I know he could have copied my keys while he had them in his possession!)


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