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    Category: Employees

    Hats Off To Bad Service

    | USA | Crazy Requests, Employees

    (My family is on a flight back to New York City. My older brother is wearing a Yankees baseball hat.)

    Flight Attendant: “Hello, what drink can I get you today?”

    Brother: “I’ll have a Coke, please.”

    Flight Attendant: “Before I serve you, I’m gonna need you to take off that hat.”

    Brother: *thinking he is joking* “Ha, good one.”

    Flight Attendant: “No, I’m serious. Take off the hat.”

    (My brother made light of the situation, and eventually got his Coke. My family, however, was confounded that the flight attendant was actually serious about the hat!)

    Finally Getting Closure

    | England, UK | Employees, Ignoring/Inattentive

    (I’ve been a customer with the major phone, Internet, and TV suppliers for five years, and had all sorts of issues over the time. With prices going up every year I’ve had enough and phone to cancel.)

    Me: “I would like to cancel my subscription.”

    Agent #1: “Oh, okay. Would that be to your phone, Internet, or TV package?”

    Me: “All of them.”

    Agent #1: *surprised* “What, everything?”

    Me: “Yes, I just don’t see the benefit. Prices keep going up, yet you offer nothing new.”

    Agent #1: “I, err, one moment, please.”

    (She puts me on hold.)

    Agent #1: “Okay, so, I have talked to my manager, and he has told me that if you cancel your HD package but keep the rest, you can save £15 a month. Should I make those changes?”

    Me: “Oh, no, thank you. Please cancel my account.”

    Agent #1: “But you will be missing out on all your favourite shows?!”

    Me: “I know, please cancel my account.”

    Agent #1: “I, err, can I put you on hold again?”

    Me: “Okay, sure.”

    (I wait even longer, when:)

    Agent #1: “Okay, so, my manager has offered to reduce the amount even more. I can give you a saving of £20 a month.”

    Me: “No, thank you. Please cancel my account.”

    Agent #1: “But you will lose everything.”

    Me: “I know. As I said, I am fine with this.”

    Agent #1: “Well, let me transfer you.”

    (I wait again.)

    Manager: “I understand that you are having trouble paying your bill.”

    Me: “What? No. I just don’t want my subscription anymore.”

    Manager: “If you do, you will miss out on all our quality programming.”

    Me: “Look, to be honest, everything I watch is free to air. I get no benefit from you, and the issues I have had over the last five years are too much.”

    Manager:  “Let me bring up your account.”

    (I again have to wait on hold. I am getting a little fed up of all this. but remain positive.)

    Manager: “Okay. I have seen your records and can see all the issues that you have had. I have a great deal not normally offered to customer—”

    Me: *interrupting* “Well, that’s very nice but I just don’t—”

    Manager: *interrupting me* “If you take the movies packages, and cancel your HD package I can reduce your bill by £10. How does that sound?”

    Me: “No, not interested. Please cancel my account.”

    Manager: “Look, you have been with us for many years, and you are a valued customer. What can I offer you to stay?”

    Me: “Nothing. Please cancel my account.”

    Manager: “Okay, fine.”

    (He puts me on hold. I am getting fed up.)

    Agent #2: “Cancellation department.”

    Me: “Yes, I would like to cancel my account.”

    Agent #2: “Okay, we can offer you several different packages not previously available to you. Let me just put you on hold.”

    (I have now had enough, I have lost count how many times I have told them I am not interested and asked to cancel my account. when I finally get of hold I don’t let the agent speak.)

    Me: “Look, whatever you have to offer, I’m not interested. Please just cancel my account.”

    Agent #2: “Okay, but first what shows do you watch?”

    Me: “I, er, well, [List of shows all free to watch].”

    Agent #2: “Okay, and how would your family feel if you cancelled your account without asking them?”

    Me: “I am the decision maker and I am telling you to cancel my account. Please do so now before I raise a complaint.”

    Agent #2: “Well, fine, but you will regret it.”

    (I eventually cancel but not before having to ring again to confirm. I never sign up with them again.)

    Lightly Busted

    | Manhattan, NY, USA | Bad Behavior, Employees, Lazy/Unhelpful

    (It’s the middle of the day on a hot, July Saturday and my friend and I decide to get some ice cream from a popular local chain. The nearest store to us is completely dark and empty when we get there.)

    Me: “What? Why is it closed?”

    Friend: *peers through the window* “There are three people just sitting behind the counter! You don’t think…”

    (He pushes on the door which opens and the employees slowly stand up.)

    Me: “Are you open?”

    Employee #1: *sullenly* “Yes.”

    (He turns on the lights. Almost instantly the place is flooded with customers.)

    Friend: “Oh, you guys are so busted!”

    (We never did find out what happened to them but I can’t imagine they kept that job very long.)

    Couldn’t Care Less Than Thirty

    | Tampere, Finland | At The Checkout, Employees, Ignoring/Inattentive

    (I’m a 22-year old woman, picking up a packet of cigarettes. In Finland you can buy them at 18, but in order to spot underage buyers there’s a new government policy encouraging cashiers to check the IDs of anyone that looks under 30.)

    Me: “Could I have a [Brand of cigarettes], please.”

    Cashier: *rings it up* “That’ll be €4.50.”

    Me: *pointing to the counter between us with a sign explaining the under-30 policy* “Umm, do I look like I’m 30 to you?”

    Cashier: “…I don’t really care.”

    Bringing Down The House

    | England, UK | Employees, Ignoring/Inattentive

    (We are looking for a new property. Rather than get sent everything on the estate agent’s books, I write an email detailing my exact expectations. My phone rings.)

    Estate Agent: “Hi, is this [My Name]?”

    Me: “Yes.”

    Estate Agent: “Okay, great, how are you doing? So, I’ve got a property you might be interested in.”

    Me: “Okay, well—”

    Estate Agent: “—It’s in the popular area of [Area], two bedrooms, and a terraced house. How does that sound? When would you like me to set up a viewing? I have Tuesday or Thursday.”

    Me: “Wait, wait, wait. Firstly, I asked to only be contacted outside office hours, and—”

    Estate Agent: “—Well, you know you do have to jump on these opportunities or you will miss them.”

    Me: “I also asked to only be contacted about [Area on the other side of the City], and for a completely different price range.”

    Estate Agent: “Well, there is no harm taking a look at this one. How about that viewing?”

    Me: “What do you think? Don’t bother calling me again.”

    (I thought the matter was resolved until I got a call from the same office, a man this time, asking why I was no longer looking for property and why I was so ‘angry for no reason.’ I explained my side of the story and he couldn’t apologise enough. He didn’t quite hang up in time for me not to hear him shout at the woman who served me first.)


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