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    Category: Employees

    The Wrong D Word

    | Montreal, QC, Canada | Employees, Family & Kids

    (I am at the reception office, updating my record. I’m 24.)

    Receptionist #1: “So, the person to call in case of emergency is still [Father] at [address]?”

    Me: “Hmm.. no. Can you keep the same address but change the name for [Mother]?”

    Receptionist #1: “Oh! Mrs. kicked out Mr.!”

    Me: *in shock* “Hum… no… It’s more like… he’s dead.”

    (Receptionist #2 turned her head to the first one, more in shock that I was. Needless to say, Receptionist #1 kept quiet for the rest of the procedure.)

    Very Bad Reception, Part 10

    | ON, Canada | Employees, Lazy/Unhelpful

    (I work for a market research company in a call centre. We are hired by other companies to conduct their customer satisfaction surveys. Sometimes there are specific people we need to speak to and other times we just need to speak with someone who has general knowledge of the services. In this instance I’m calling a law office.)

    Me: “Hi, my name is [My Name] and I’m calling from [Company] on behalf of [Their Electric Company]. May I please speak with someone who is knowledgeable about the day-to-day service that you receive?”

    Secretary: “What do you want? We don’t want to buy anything! You don’t even work for [Electric Company]!”

    Me: “I’m sorry, ma’am. No, I do not, but we’ve been hired by [Electric Company] to complete these surveys. I’d just like to ask a few questions about the reliability of service and your satisfaction with the company. I can assure you I’m not selling anything. I’m just looking to speak with someone who knows about the quality or service. I know that might be vague. Maybe someone who would call if there were a problem?”

    Secretary: *almost mockingly* “[Lawyer] won’t want to talk to you. We don’t care about your survey.”

    Me: “I don’t mean to bother you but it would be nice to speak with him anyway to be sure.”

    Secretary: “Fine, I’ll transfer you but he’ll just hang up.”

    (I get transferred to the lawyer and explain why I’m calling.)

    Lawyer: *enthusiastically* “Oh! Yeah, that’s no problem. If the questions aren’t about specifics of the bill or anything I’m sure my secretary would be happy to answer your questions! I’ll transfer you back to her.”

    (He transfers me back and has obviously told her to complete the survey.)

    Secretary: *sounding annoyed* “Okay, fine. I’ll do your survey.”

    (And that is why I don’t always give up right away. This happened more than once and many times with the boss completing the survey him/herself.)

    Related:
    Very Bad Reception, Part 9
    Very Bad Reception, Part 8
    Very Bad Reception, Part 7

    Putting The Pain Into Campaigning

    | CO, USA | Employees, Ignoring/Inattentive, Politics

    (During the 2012 presidential campaign, I volunteer for activities and campaigning in Colorado as a means to kill time before I move to another state to go to college. As it is summertime before I move, there is nothing for me to do. However, after I move to school, which is about 1,000 miles away, I get a series of phone calls.)

    Caller: Hi, we saw you are interested in volunteering for [Candidate A]‘s campaign. When would you be interested in coming in to help?”

    Me: “Sorry, I cannot. I currently reside in [Different State] to go to college. As geography makes it difficult for me to volunteer in Colorado, I think its best you remove me from your call list. Thank you, though.”

    (One week later.)

    Caller: “Hello, I am with [Candidate A]‘s presidential campaign for Colorado. Would you be interested in volunteering for us?”

    Me: “No. As I explained before, I am in [different state]. It is virtually impossible for me to volunteer. Furthermore, I asked my name be removed from your call list. Please do so now.”

    (Two weeks go by. I am studying for an exam and guess who calls.)

    Caller: “Hello. I am with [Candidate A]‘s presidential campaign in Colorado. We noticed you are interested in volunteering for this campaign, and we would like to—”

    Me: “Stop right there. I have asked repeatedly for you to remove my name from your call sheet, as I live in a completely different state. If any of you call me again, I will vote for [Candidate B] out of spite.”

    (They have stopped calling since!)

    Be Mindful Of Typos

    | Johannesburg, South Africa | Employees, Job Seekers, Language & Words

    (I have just been promoted to junior recruitment consultant. Unfortunately, I do not have an assistant to type my documents and résumés so I ask the receptionist to help me. This also gives her the ability to grow in her position as no one else gives her that chance. We always inform our clients if we interview the candidates in person, telephonically, or via Skype.)

    Client: “Hahaha! My boss thinks you guys are brilliant!”

    Me: “Um, why?”

    Client: “The resume says you guys interviewed this candidate telepathically!”

    (Turned out the receptionist had typed on the resume ‘telepathically’ instead of ‘telephonically’ and I hadn’t picked it up when I sent the resume to the client. She even won an award with our head office for this little blunder…)

    Under New Mismanagement, Part 3

    | WI, USA | Bosses & Owners, Employees, Ignoring/Inattentive, Lazy/Unhelpful

    (I work at a fabric and crafts store where employees wear headsets to communicate. It is a stocking day and there are more workers than normal: in this case, three full managers, a part-time manager, and me [a part-time associate]. I am currently working the counter where patrons can get by-the-yard items measured when the register bell starts ringing.)

    Me: *ignoring the bell since one of the managers is supposed to be manning it* “—and how much of [Product] do you need today?”

    Patron #1: “Can you show me what three yards looks like?”

    Me: “Sure can.”

    (I starts laying out fabric when I notice no-one has gone to the registers.)

    Me: “One moment, please.” *over my radio* “There’s a customer at registers.”

    Register Manager: “We’re all in the office and will be here for a while. You’ll have to get it.”

    (Note: there is ALWAYS supposed to be one manager on the floor at all times and no one ever gave me the heads-up that I was the only one the floor. At this point, the patron at the registers is annoyed and smacking the bell.)

    Me: *loudly to be heard halfway across the store* “Someone will be with you as soon as they can!” *over radio* “I can’t. I’m cutting and have a line.”

    (My manager finally comes out, acting huffy and irritated that she actually has to do the job she’s scheduled for. Afterward, they all gather at my counter (guess their impromptu meeting wasn’t that important) where I am still helping patrons. They proceed to help the part-time manager pick out materials for a personal project and gossip, while on the clock, in front of customers. Register bell rings again just as I am done cutting and trying to get caught up putting everything away. No one else even acts like they hear the bell.)

    Me: *after running across the store to the registers* “Sorry, thank you for waiting. Apparently I’m the only one working today.”

    Patron #1: “I noticed.”

    Related:
    Under New Mismanagement, Part 2
    Under New Mismanagement


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