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    Category: Employees

    A Sad Sign(ed) Of The Times

    , | NJ, USA | Bosses & Owners, Employees, Food & Drink, Money

    (We’ve been frequenting a certain branch of a national chain for our fast food fix because they were the only burger place in the entire area that still had a value menu with things for under a dollar. However, they were recently purchased as a ‘franchise,’ and in under a month the entire inside is renovated – after having been renovated less than a year before – and the cost of all the food goes up dramatically. I ask to speak to the manager to complain.)

    Me: *long spiel* “—it just doesn’t seem fair that every single time somewhere becomes a ‘franchise’, they instantly stop participating in every single national promotion, all the prices go through the roof, and inevitably the service goes down because they fire half the staff.”

    Manager: “Actually, sir, if you could hold on for one moment?”

    (He goes to one of the registers, prints out a strip of receipt paper, and writes “#47″ on it before handing it to me with the pen.)

    Manager: “Could you please sign this for me and list that you’re complaining about the prices, and how much they’ve gone up?”

    Me: “…number forty-seven?”

    Manager: “The new owner called a meeting of the shift managers yesterday and outright told us that he “doesn’t believe” all the complaints we’ve gotten lately. So we decided to start getting them in writing and signed. You’re the forty-seventh signature we’ve gotten in just over twenty-four hours.”

    (I have no idea whether or not this would help but I definitely signed my name!)

    Having A Bad Time Over The Good Food

    | USA | Bad Behavior, Employees, Food & Drink

    (I just got off work and I am at my cousin’s basketball tournament as her parents are out of town. I am hungry so I go get some food from the concession stand. When I go there is only a cooler full of drinks and a girl about sixteen standing there.)

    Me: “Do you guys have any food?”

    Girl: “We make it in the back. Everything on the menu!”

    Me: “Okay!” * looks at menu* “I will have a pulled pork sandwich, please.”

    Girl: “Sorry, we are all out.”

    Me: “That’s fine. I’ll take a Brat.”

    Girl: “Sorry, we are all out of that, too.”

    Me: “Hot dog?”

    Girl: “No, sorry.”

    Me: “Okay, how about a piece of pizza?”

    Girl: “No, sorry.”

    Me: “That’s fine, I will just have a [soda] and some popcorn, then.”

    Girl: *nods and gets me a [soda] and popcorn*

    Me: “Thank you.”

    (I start to walk when a another woman comes up and orders.)

    Woman: “I will have a pulled pork sandwich.”

    Girl: “Yeah, sure!” *goes and brings one out*

    Me: “Hey, I thought you didn’t have any!”

    Girl: “Oh, I am saving the good food for my home team.”

    (Just then, a man walks from the back.)

    Man: “No wonder we been so slow! That’s really stupid, [Girl]!” *to me* “Miss, I will get you one now.”

    (He gets me my sandwich and comes back.)

    Me: “How much?”

    Man: “It’s on the house.” *turns to girl* “You are grounded, young lady, and tonight we are going have a talk about how real life works.”

    Weather And Heights Don’t Mix On The Heath Cliff

    | Somerset, NJ, USA | Employees, Extra Stupid, Language & Words

    (I’m in line for the customer service desk when this takes place.)

    Customer: “Hi, I’m looking for a copy of Wuthering Heights.”

    Worker: “Okay.” *types on computer* “I do not see that book here.”

    Customer: “Really? That’s weird…”

    Me: “Excuse me? I think I know the book you’re looking for.”

    (The worker had typed ‘weather and heights’ instead of ‘Wuthering Heights.’ I had to spell the title out for her.)

    Just Called To Say We Called

    , | Vitória, ES, Brazil | Employees, Ignoring/Inattentive

    (My cellphone provider used to call me several times a day to offer their ‘awesome’ services. I got fed up and told them to stop. It took a while and I had to involve the regulatory agency.)

    (Phone rings.)

    Me: “Hello?”

    Telemarketer: “Hi! It’s [Telemarketer] from [Provider]…”

    Me: “I asked to be let out of your call list.”

    Telemarketer: “Yes! We are calling to ask you to get back to our offer service!”

    Me: “…?”

    Telemarketer: “You’ll never miss an amazing offer ever again!”

    Me: “…am I supposed to be laughing?”

    (I’m still trying to get them to stop.)

    Giving A Speech About The Therapy

    | Germany | Employees, Family & Kids, Health & Body

    (I work as a speech therapist. We get a lot of children with speech impediments, and it often takes several months to fix them. However, the doctor has to prescribe speech therapy. On the prescription it says how many sessions the patient can attend before the doctor has to consult us on the progress. Usually, it is ten sessions, which means the patient comes ten times, and then the doctor gets a report from us on the therapy so he can issue a new prescription. Regularly, a child will get about sixty sessions in total. All of it is covered by the patient’s health insurance. I call a mother to make a new appointment after she missed the last few ones.)

    Me: “Hello, this is [Practice]. I’d like to set up an appointment for your son as you seem to have missed the last one.”

    Mother: “Yeah, I would have called today anyway.”

    (I highly doubt that, because I’ve tried to get a hold of her for almost four weeks.)

    Me: “So first of all, I am sorry to inform you that your regular date is now given to someone else, as you didn’t show up several times without giving notice and I just couldn’t keep it for you any longer because we have a lot of patients waiting. But I do have another free slot, so how about next Tuesday at 1:30?”

    Mother: “No, it can’t be in the afternoon. I have to work till seven.”

    Me: “Okay, let’s see… How about Thursday, at nine?”

    Mother: “Isn’t there anything earlier?”

    Me: “I’m afraid not. This is the only date in the morning I can offer.”

    Mother: “But my son has to go to kindergarten!”

    Me: “I am sure the kindergarten won’t complain if [Boy] misses an hour.”

    Mother: “No way! I pay a lot of money every month! I refuse to let [Boy] miss a WHOLE DAY!”

    Me: “Our session is about forty minutes. Can’t you just bring him to kindergarten after that?”

    Mother: If he doesn’t get there in time, he won’t go there at all. I’d have to bring him here first and then go get him and bring him to kindergarten. Do you know how tedious that is?

    Me: “I am sorry, but these two dates are the only ones available. Plus, [Boy] hasn’t been here in a month. It is really important to keep his appointments regularly. Otherwise, I’ll have to start from scratch every time and we won’t make progress.”

    Mother: “That’s ridiculous! We’ve been here six times, so there’s only four sessions left anyway until we’re done. No need to overreact like this!”

    Me: “I’m sorry for the misunderstanding. The ‘ten’ on the prescription refers to the amount of sessions we can give before the doctor wants to see how it is going. We will definitely need some more than these first ten sessions to correct his impediment.”

    Mother: “WHAT! This is not what the doctor told me! He told me it is ten sessions and then we’re good. You’re scamming me!”

    Me: “Again, I am really sorry, but I doubt the doctor really told you that ten were enough. It takes some time.”

    Mother: “Speaking of it, you took this test with my son and now it says my son can’t speak properly at all. I can’t believe it! [Boy] IS NOT DUMB! He talks just fine; he just mixes k and t sometimes. Just tell him how to say it right. It won’t take that long.”

    Me: “But that’s not how it works. Sorry. Imagine someone told you from now on you’ll have to replace, let’s say, every R with a W. Do you really think you’d get used to the new rules that quick? Plus, [Boy] can’t even hear the difference between these two phones.”

    Mother: “So what? When he gets to school he will eventually get it.”

    Me: “Speaking from experience, children with speech impediments have a lot of problems learning to read and write. They often have to repeat the first year. So, actually, it is better to treat it now because later it will be more difficult and take longer to make progress.”

    Mother: “I don’t believe you. My son is not stupid! You just want to make money off him! I will talk to his doctor again!”

    Me: “If you want to talk about how long it takes, he won’t tell you-”

    Mother: “THIS IS NONE OF YOU F****** BUSINESS!

    (She continues to rant a few more minutes, then calms down a bit.)

    Mother: “So, we will be there next week at [the old, no longer available date].”

    Me: “If you can’t bring him to either of the two dates I offered you, there’s nothing else I can do for you. Your old, regular date was given to another patient.”

    Mother: “This is outrageous! It was OUR date! I quit!”

    Me: “Yes, it was reserved specifically for your son, but you didn’t show up four times in a row, and didn’t bother to tell us, so I sat there and waited for you. And you hung up on me every time I called you. You may remember the first session when you signed our conditions?”

    Mother: “Yeah, so what about it?”

    Me: “You agreed to privately pay every session you missed without telling us beforehand. So that’s about 230€ you owe us. I’ll send you the bill in the mail.”

    (Suddenly, Thursday, nine o’clock was good enough for her, and she actually showed up. She acted like nothing happened. I’m curious if she will keep her appointments from now on.)


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