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    Category: Employees

    Unsure How To Insure, Part 5

    | TX, USA | Employees, Extra Stupid

    (We left our insurance company for one month and are now going back to them with a slightly different policy. The insurance company needs proof of prior coverage from our previous insurer, which is them. But they can’t just get this from their records.)

    Me: “Let me see if I have this straight. You want me to call my previous insurer – which is you – and request that you fax me proof of my prior coverage… with you. I will then send that proof of prior coverage back to you to prove to you that we did in fact have coverage with you, 30 days ago.”

    Insurance Agent: “Yes, if you wouldn’t mind.”

    Me: “Mind? It’s awesome. I’ll be telling this story for years!”

    Related:
    Unsure How To Insure, Part 4
    Unsure How To Insure, Part 3
    Unsure How To Insure, Part 2

    The Longest Year

    | Orlando, FL, USA | Employees, Geography

    (My parents in America for their honeymoon, and decide to go to the adult only part of a well known theme park.)

    Attendant: “I just need to see some ID.”

    (My mother proceeds to pull out her passport and show the attendant her date of birth.)

    Attendant: “I’m sorry ma’am you aren’t old enough for this attraction. You have to be 21.”

    Mother: “But I am 21.”

    Attendant: “No, you’re not. According to your passport you won’t be old enough for another few months.”

    Mother: “Oh, no, sorry. We’re from England, so the date is reversed. I am old enough.”

    Attendant: “I’m not stupid; you don’t really date that way over there.”

    Mother: “Yes, we do.”

    Attendant: “You’re not fooling anyone. You just want to get in here under age.”

    (At this point my father steps in and shows the attendant his passport.)

    Father: “In that case would you mind telling me which is the 30th month?”

    (The attendant went bright red, and quietly let them in.)

    A Browsing Familiarity With The Law

    | NY, USA | Bad Behavior, Employees

    (My sister and I are tourists, and we are enjoying walking down a street and looking at all the high-end clothing stores, as we don’t have very much of that sort of thing in our town. Most of the store clerks are very polite, as we are clean-cut and relatively well dressed, until we walk into one particular store, and begin to look around.)

    Clerk: *approaching us* “Can I help you with anything?”

    Sister: “Oh, I was just looking at this belt here. The one with the snails on it?”

    Clerk: “Do you mean the belt with the escargot design?”

    Sister: “Yes?”

    Clerk: “Can I help you with anything ELSE?”

    Sister: “No, thank you. We’re just browsing.”

    Clerk: *huffs, and turns away, abruptly* “Well! I suppose that’s LEGAL.”

    The Wrong D Word

    | Montreal, QC, Canada | Employees, Family & Kids

    (I am at the reception office, updating my record. I’m 24.)

    Receptionist #1: “So, the person to call in case of emergency is still [Father] at [address]?”

    Me: “Hmm.. no. Can you keep the same address but change the name for [Mother]?”

    Receptionist #1: “Oh! Mrs. kicked out Mr.!”

    Me: *in shock* “Hum… no… It’s more like… he’s dead.”

    (Receptionist #2 turned her head to the first one, more in shock that I was. Needless to say, Receptionist #1 kept quiet for the rest of the procedure.)

    Very Bad Reception, Part 10

    | ON, Canada | Employees, Lazy/Unhelpful

    (I work for a market research company in a call centre. We are hired by other companies to conduct their customer satisfaction surveys. Sometimes there are specific people we need to speak to and other times we just need to speak with someone who has general knowledge of the services. In this instance I’m calling a law office.)

    Me: “Hi, my name is [My Name] and I’m calling from [Company] on behalf of [Their Electric Company]. May I please speak with someone who is knowledgeable about the day-to-day service that you receive?”

    Secretary: “What do you want? We don’t want to buy anything! You don’t even work for [Electric Company]!”

    Me: “I’m sorry, ma’am. No, I do not, but we’ve been hired by [Electric Company] to complete these surveys. I’d just like to ask a few questions about the reliability of service and your satisfaction with the company. I can assure you I’m not selling anything. I’m just looking to speak with someone who knows about the quality or service. I know that might be vague. Maybe someone who would call if there were a problem?”

    Secretary: *almost mockingly* “[Lawyer] won’t want to talk to you. We don’t care about your survey.”

    Me: “I don’t mean to bother you but it would be nice to speak with him anyway to be sure.”

    Secretary: “Fine, I’ll transfer you but he’ll just hang up.”

    (I get transferred to the lawyer and explain why I’m calling.)

    Lawyer: *enthusiastically* “Oh! Yeah, that’s no problem. If the questions aren’t about specifics of the bill or anything I’m sure my secretary would be happy to answer your questions! I’ll transfer you back to her.”

    (He transfers me back and has obviously told her to complete the survey.)

    Secretary: *sounding annoyed* “Okay, fine. I’ll do your survey.”

    (And that is why I don’t always give up right away. This happened more than once and many times with the boss completing the survey him/herself.)

    Related:
    Very Bad Reception, Part 9
    Very Bad Reception, Part 8
    Very Bad Reception, Part 7


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