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  • July's Theme Of The Month: Thrown Under The Bus!

    Category: Employees

    Accepting A Charge With The Battery

    | Malvern, PA, USA | Bizarre/Silly, Employees, Lazy/Unhelpful, Transportation

    (My friend jumped my dead battery last night so I could get home, and suggested I go to a local car parts place that’s known for testing car parts. It’s been raining but it’s really just a drizzle at the moment I’m there and have it checked.)

    Car Parts Dude: “It’s not saying your battery is dead. It’s saying it needs a charge. The starter and alternator are fine. A full battery charge takes around three hours.”

    Me: “Okay, let me check with my friend. I think he has a charger.”

    (I text my friend, who advises me that a charge isn’t the way to go because the battery will just die again. So, I tell the dude I want to buy a battery. I’ve seen the huge signs outside that read FREE BATTERY INSTALLATION with purchase.)

    Car Parts Dude: “I’m sorry, but company policy says we can’t work on cars when it’s raining.”

    (I text my friend again and he reminds me of another car place — one with service bays — less than 200 yards away. I drive over there.)

    Car Service Guy: “So, what brings you in?”

    Me: “My battery’s dying, and I would like to get a new one. I was just up the street to have it tested, and they said they can’t install it for me because it’s raining.”

    Car Service Guy: *blinks and shakes his head* “Okay, then.”

    (Thank you to the car service place! I know I paid an installation fee with you, but it was worth getting taken care of today!)


    | Wayne, PA, USA | Employees, Movies & TV

    (When a popular kids’ cartoon video series has a new DVD out with one of the main characters in an Indiana-Jones-like outfit, I make sure the 4-foot tall cardboard cutout of this character in the middle of the sales floor is full of DVDs. A customer approaches the counter.)

    Customer: “Excuse me, do you have the new [Series Name] DVD?”

    Me: “Yes, ma’am. The large cardboard cucumber over there is holding it for you.”

    Should Have Said Zip About The Zip

    , | USA | Employees, Extra Stupid

    Me: “Thank you for calling [Major Satellite TV Provider]. My name is [My Name]. May I have your name and the zip code on your account, please.”

    Caller: *provides those things*

    (I type them into the computer and wait for the result. The customer is chatting away while we wait and mentions that they’ve recently moved. I tell them:)

    Me: “You’d not believe how many people give us their new zip code when they’ve not updated it in our files yet, as if our records spontaneously update when someone moves.” *chuckle* “My search comes up with zero results for the last name and zip code you’ve given me… and you’ve given me your new zip code and not the one that I have on file, haven’t you?…”

    (They at least had the grace to sound apologetic.)

    Why Does This Have To Be So Card?

    | The Netherlands | Employees, Ignoring/Inattentive, Lazy/Unhelpful, Technology, Transportation

    (In The Netherlands, public transportation companies try to reduce cash transactions and paper tickets as much as possible by introducing a (rechargeable) card with cash on it, good for bus/train fare. That did not go smoothly. A couple of years later my father, a senior citizen, moves to a new place. I help out, and so also with the rechargeable bit. For that, I need online access. The following conversation spans about three months:)

    Me: “I cannot sign up my father. He has never been online before and moved months ago.”

    Customer Service Rep: “Wait a couple of days; maybe you made a mistake. Let the system reset.”

    (Days later:)

    Me: “I still can’t sign him up, and I am getting a strange error on the site.”

    Customer Service Rep: “There is a bug in the system and we are working on it. Can you please wait a couple of days?”

    (Days later:)

    Me: “I still can’t sign him up and I am still getting a strange error on the site.”

    Customer Service Rep: “I see this card still is registered to the old address. Please use that. The card on the new address is expired.”

    Me: “I also can’t sign him up using the old address.”

    Customer Service Rep: “Very strange. I’ll have it looked at.”

    (Days later:)

    Me: “What’s the progress?”

    Customer Service Rep: “On what?”

    Me: *explains*

    Customer Service Rep: *gives call center standard explanation on website use*

    Me: “Is there no way somebody there can try this card number?”

    Customer Service Rep: “We will call you back.”

    (Days later, after never being called:)

    Me: “What’s the status?”

    Customer Service Rep: “On what?”

    Me: *explains again*

    Customer Service Rep: “I have no records of such issue.”

    Me: “Can you restart the investigation, please?”

    Customer Service Rep: “No. For privacy reasons your father must be the on setting it up.”

    (Losing it, I hang up. Although along the way being tempted to “lose” dad’s card I always keep thinking someone will eventually get this simple issue and will fix it, if I only can get through to second line support behind this “wall.”. Months later, he really loses the card. Not wanting to call myself after I lost my cool, he calls for the replacement himself.)

    Dad: *explains*

    Customer Service Rep: “Mister who? We have no record of him owning a card.”

    (I have no idea how they are running this organization…)

    Funneling Out Of Control

    | Allentown, PA, USA | Bad Behavior, Employees, Food & Drink

    (My sister and I decide to go to the local fair while our mom is attending a concert there. We decide to get a funnel cake and that we’ll get it all the way at the far end of the fairgrounds because we notice no one ever walks that far and all the employees seemed bored with nothing to do. My sister sits at a table while I’m off getting the funnel cake and a worker walks up to the table area with a sponge while I’m away.)

    Worker: *mumbling really loudly and obviously, as though my sister is meant to hear* “All these f****** people making f****** messes and I have to clean it up… Sometimes I wish I could just kick their f****** asses.”

    (The tables are actually fairly clean-looking. He continues mumbling like that with a lot of profanity while my sister just stares at him like a deer in the headlights. That’s about when I walk up to her with the funnel cake. He sees the insane amount of powdered sugar that I put on it and glares at me like I murdered his children.)

    Worker: *points at another set of tables* “Over there! You sit over there by one of those three tables! Now!”

    Me: “Uh…”

    Sister: *whispering to me* “This guy’s crazy. Let’s go…”

    Me: *after she explains to me what happened* “Maybe the reason the tables at that end look so clean is because Mr. Sunshine chases off everyone who tries to eat at them.”

    (We ended up walking all the way back to the entrance and eating at some benches because there was nowhere else to sit. On the plus side, the people who made my funnel cake looked happy to finally have a customer, so at least the trip down to that end was worth it.)

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