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    Category: Family & Kids

    Warehouse Staff Brains All Stuffed With Fluff

    | Overland Park, KS, USA | Employees, Family & Kids, Religion

    (I work the guest services line at the call center for the [Cartoon Brand] catalog. We have begun selling ‘[Bear]Grams,’ which are ‘[Bear]‘ teddy bears dressed up in costumes for holidays and special occasions. The holiday ‘[Bear]Grams’ always sold out and we frequently worry that they won’t be delivered on time. The situation is the worst for Easter, but finally, a few days before Easter, the warehouse receives a large shipment of Easter ‘[Bear]Grams’ and is able to ship all of the orders out in time. A week or two after Easter, I receive a call from a woman who is obviously in emotional turmoil.)

    Customer: “I need help.”

    Me: “How may I help you? Is everything all right?”

    Customer: *continuing to cry* “Well, a few weeks ago, my family and I were scheduled to leave for vacation and my best friend got sick and went into the hospital. She assured me she would be fine and that we should not miss our vacation due to her minor illness. I called and ordered her a ‘Get Well [Bear]Gram’ and we headed out for our vacation. By the way, we’re Jewish.”

    (I think: ‘what does THAT have to do with anything?’)

    Customer: “While we were gone, my friend took a turn for the worse and died. My husband and I flew back for the funeral. Afterwards, I was talking to her sister and she said, ‘she really loved the ‘Easter [Bear]Gram’ you sent her.’”

    Me: *noticing that my manager was walking by* “Ma’am, I am so sorry. Can you hold on for one moment?” *I hit the hold button and turn frantically* “[Manager]! WE SENT A DYING JEWISH WOMAN AN ‘EASTER [Bear]GRAM’!”

    Manager: *shock and confusion writ large across her face* “What? Give her back all of her money. Do whatever she needs you to do!”

    (Obviously, in the Easter frenzy, the warehouse employees ‘decided’ that all of the ‘[Bear]Gram’ orders must be for Easter, and instead of sending the requested ‘Get Well [Bear]Gram,’ they did indeed send a dying Jewish woman an ‘Easter [Bear]Gram.’ Sometimes the customer is very, very right.)

    Very Bad Reception, Part 7

    | Adelaide, SA, Australia | Bad Behavior, Criminal/Illegal, Employees, Family & Kids, Health & Body

    (I am 16, and have a condition that I’m currently getting treated with ultra-violet light. I have to stand in a light box. On this day, I finish up and go to reception to pay my bill. There is no one there. I ring the bell, and end up waiting about 10 minutes. No one comes to the desk. I call my mum.)

    Me: “Mum, I’ve been standing at reception in the doctor’s office for 10 minutes, and no one is here. No other patients, no one. I don’t know what to do. Could you please drive past on your way home and pay the bill for me? If I stay any longer, I’ll miss my bus to work.”

    (My mother reported this next part of the story to me.)

    Mum: “Hi, I’m here to pay the bill for [My Name]. She was here earlier today and no one was around when she left.”

    Receptionist #1: “Oh, HER. We’ve been talking about that disgraceful girl all day. You should be ashamed.”

    Mum: “Excuse me?!”

    Receptionist #2: “Fancy running out without paying. She claims there was no one here? What a load of rubbish. I hope you are proud, raising such an irresponsible girl.”

    Mum: “I’m here to pay her bill. Now, how would I know to do that if she hadn’t have called me, upset, worried that she couldn’t pay?”

    Receptionists: “Um…”

    Mum: “That’s right. I’m here because, after waiting here for 10 minutes to pay, she called me, upset because she was going to miss her bus to work. I’m here because she did the only thing she could do. Would you like to rethink your accusations?”

    (The receptionists went about the rest of the transaction in an angry silence. What they didn’t know is that my mother was friends with one of the casual staff at the surgery. We found out later that the receptionists had gone out for lunch and forgotten I was there. The big speech about me doing a runner was so that the doctors wouldn’t know they’d left the desk unattended. Nothing says guilt like an aggressive overreaction!)

    Related:
    Very Bad Reception, Part 6
    Very Bad Reception, Part 5
    Very Bad Reception, Part 4

    Give This Bedside Manner The Cold Shoulder

    | Australia | Employees, Family & Kids, Health & Body

    (I have recently had a baby, and am having a conversation with the nurse.)

    Me: “I’m a little terrified. I mean… what if I drop him or something?”

    Nurse: “Babies are relatively parent proof. You could drop him from waist height and you’d be fine! From shoulder height you may have a problem, though…”

    Me: *clings to newborn*

    Not A Morning Era Person

    | Canberra, ACT, Australia | At The Checkout, Bizarre/Silly, Family & Kids, Pets & Animals

    (I’m working an early morning shift at the checkout. It is not my regular shift and I am not a morning person so I’m not very clear headed. My register is next to the door that leads into the mall. I’m ringing up a customer when there is a really loud high-pitched shriek from outside.)

    Me: “Pterodactyl!”

    (I then realise its just one of the small children outside.)

    Customer: “I’m sure that’s what their parents think sometimes.”

    Me: “No, no. I actually thought it was a pterodactyl. That was the first thing that came into my head.”

    (The customer looked at me funny for the rest of the transaction.)

    Treating Them Warm Gets A Cold Treat

    | Nelson, New Zealand | Awesome Workers, Employees, Family & Kids, Food & Drink

    (I am 10 years old and my brother is a year younger. My grandparents take us to a dairy to get ice creams.)

    Me: “Can I please have a scoop of vanilla and one of chocolate, please?”

    (My brother also orders. My grandparents pay and the cashier makes the ice creams and hands them to us.)

    Brother & Me: “Thank you.”

    Cashier: “Wait. Can I please have your ice creams back for a moment?”

    Me: “Okay…”

    (We hand over the ice creams. The cashier takes mine and adds an extra scoop, and then does the same for my brother.)

    Cashier: “There you go. You know, you are the only people to say ‘please’ or ‘thank you’ all day.”

    Me: “Thank you, thank you, thank you!”


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