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    Category: Money

    A Sad Sign(ed) Of The Times

    , | NJ, USA | Bosses & Owners, Employees, Food & Drink, Money

    (We’ve been frequenting a certain branch of a national chain for our fast food fix because they were the only burger place in the entire area that still had a value menu with things for under a dollar. However, they were recently purchased as a ‘franchise,’ and in under a month the entire inside is renovated – after having been renovated less than a year before – and the cost of all the food goes up dramatically. I ask to speak to the manager to complain.)

    Me: *long spiel* “—it just doesn’t seem fair that every single time somewhere becomes a ‘franchise’, they instantly stop participating in every single national promotion, all the prices go through the roof, and inevitably the service goes down because they fire half the staff.”

    Manager: “Actually, sir, if you could hold on for one moment?”

    (He goes to one of the registers, prints out a strip of receipt paper, and writes “#47″ on it before handing it to me with the pen.)

    Manager: “Could you please sign this for me and list that you’re complaining about the prices, and how much they’ve gone up?”

    Me: “…number forty-seven?”

    Manager: “The new owner called a meeting of the shift managers yesterday and outright told us that he “doesn’t believe” all the complaints we’ve gotten lately. So we decided to start getting them in writing and signed. You’re the forty-seventh signature we’ve gotten in just over twenty-four hours.”

    (I have no idea whether or not this would help but I definitely signed my name!)

    Geography Skills Suffering From A Tokyo Drift

    , | USA | Extra Stupid, Geography, Ignoring/Inattentive, Money, Tourists & Travel

    (I’ve somehow ended up on ‘high security’ from my credit card company. As such, even though the card I carry is meant specifically for people who travel abroad frequently, I have to call in and let them know when I’m going abroad so my card will work outside of the US. I call to tell them about an upcoming trip.)

    Me: “Hi. I’m calling because I will be traveling abroad soon, and I need my card to work while traveling.”

    Representative: “We can certainly put a travel notation on your account, and your card will work in your destination. Where will you be traveling?”

    Me: “My final destination is China, but I will be transiting through Tokyo and Hong Kong on my way there. Can you set it up so that my card will work in Tokyo, Hong Kong, and mainland China during [dates]?”

    Representative: “Certainly. Please hold momentarily.” *comes back after a minute* “You’re all set for your trip.”

    (A week later in Narita airport…)

    Cashier At Restaurant: “I’m sorry, ma’am, your card was declined.”

    (Fortunately she was nice enough to let me go to an ATM and withdraw funds from my work card to pay the bill. Upon returning home, I call my bank again…)

    Me: “Yes, I called before my latest trip and specifically asked that my card be available for use in Tokyo, Hong Kong, and China. However, my card was declined in Tokyo, and the only reason I can figure is that you failed to allow use of my card in Japan. I’m not extremely upset, but I’d like to know what I can do to make sure my card works when I travel in the future.”

    Representative: “Let me check the notes… Oh. Oh, Oh… I’m so, so sorry. It appears that the previous rep didn’t understand your travel information, and left a… uh… rather unsavory note about it.”

    Me: “Are you joking? This card is for people who TRAVEL! What did she say in the note? I need a good laugh.”

    Representative: “Before I say this, I want your permission and acknowledgement that you will not hold me responsible for coarse language.”

    Me: *now chuckling* “Go ahead. I won’t be offended, and I promise you are in the clear, no matter what you say.”

    Representative: “She wrote, ‘This dumb b**** made up countries called ‘Tokyo’ and ‘Hong Kong.’ Card has been activated for use in China. Fraud alert level has been increased for any other foreign use.’ It also appears from this that your card wouldn’t have worked in Hong Kong, since our system recognizes that separately from mainland China, but if she so much as started to type Hong Kong, it would have come up… Did you also have problems in Hong Kong?”

    Me: “No, I didn’t try to use my card there since I was only in that airport for a few minutes before traveling on. Thanks for the laugh. Buy that ‘b****’ a map, would you?”

    Representative: “We have noted your comment, and I’m sure the issue will be dealt with promptly.”

    (And I now make sure to name the *country* every time I call in. Silly me for thinking that most people would know Tokyo is in Japan and that Hong Kong is a real place…or ask if they didn’t.)

    Driving Up Prices And Driving Down Business

    , | London, England, UK | Bad Behavior, Employees, Money, Tourists & Travel

    (I’m a native Londoner. Several years ago I had friends visiting from overseas, and took them sightseeing at the Tower of London. I went up to one of the many kiosks to get a drink. At this time, a can of soda was typically around 50p, but I was prepared to pay a bit more due to the location at a major tourist attraction.)

    Vendor: “Yes?”

    Me: “Coke, please.”

    Vendor: “One pound fifty.”

    Me: “What?!”

    Vendor: *speaking loudly and slowly* “One. Pound. And. Fifty. Pence.”

    Me: *with a very obvious London accent* “One fifty for a coke? You gotta be bloody joking.”

    Vendor: “Oh, sorry love. Sixty pence, please. Thought you were a tourist.”

    Laughing All The Way To The (Other) Bank

    | MA, USA | Employees, Ignoring/Inattentive, Lazy/Unhelpful, Money

    (I have recently received a promotion and bonus, so I’ve decided to open a savings account at the bank where I currently hold a checking account. I’m talking to an account representative at the branch I’ve been using for three years. Because I do not drive I use a state-issued ID card in lieu of a driver’s license as identification.)

    Me: “I’d like to open a savings account; I have $[total] to deposit initially.

    Representative: “Great! Just fill out these papers and provide your driver’s license.”

    (I hand her my ID card.)

    Representative: “This isn’t a driver’s license. You need to have a driver’s license to open an account here.”

    Me: “That is an official ID issued by the Commonwealth. It’s legally acceptable.”

    Representative: “No, it has to be a driver’s license. I’m just asking for the same identification the teller would ask you for!”

    Me: “No, the tellers are all aware that both of the ID cards are legally acceptable proof of identification. I don’t have a driver’s license as I cannot drive.”

    Representative: “I’m sorry. If you don’t have a driver’s license you won’t be able to open an account today.”

    Me: “Oh, well. In that case I’d like to close my account.”

    Representative: “…close your account? But you haven’t opened one!”

    Me: “Yes, as a matter of fact, I opened account [number] three years ago. However, since you’re no longer accepting my government-issued ID and I will no longer be able to cash my checks here, I’ll be closing that now.”

    (I took everything to the bank across the street, and got a better interest rate on my brand-new savings account than I would have done at my former bank.)

    Doesn’t End Up Liking Them Apples

    | Coeur d'Alene, ID, USA | Bad Behavior, Employees, Food & Drink, Money

    (I had recently gotten out of the hospital a week earlier. I was admitted due to digestive issues and have been given a strict diet of clear liquid. This night, I was meeting my family to celebrate my nephew’s 14th birthday. After the waiter has taken everyone’s order, he finally gets to me.)

    Waiter: “And for you, sir?”

    Me: “Oh, can I just have an apple juice?”

    Waiter: “Not hungry tonight? There are plenty of smaller dishes on the value menu.”

    Me: “No, thanks, I’m good; just the juice, please.”

    Waiter: “Are you sure? Our appetizers are pretty cheap.”

    Me: “No. Just the juice, please.”

    Waiter: “Ohhh-kay… I’ll have your drinks right out.”

    (After getting sympathetic looks from my family as the waiter left, we thought nothing of it. When he returned, my apple juice was surprisingly missing and my nephew had a juice box in front of him.)

    Me: *to waiter* “Excuse me, but I think there’s been a mistake; I had ordered the apple juice, not him.”

    Waiter: “Oh, sorry about that. Are you sure you want apple juice?”

    Me: “Yes, I’m sure. Could you just bring me my apple juice?”

    Waiter: “Yeah, I guess I can do that. I’m going to have to squeeze some juice boxes into a glass, but I can do that if you want.”

    Me: “Sorry for the inconvenience; that’s never seemed to be an issue before. If it’s too much trouble, I’ll just have water then.”

    Waiter: “Oh, its no trouble. It’s just going to take a while because I have to squeeze like a dozen juice boxes to have a glass…” *walks away grumbling*

    Mom: “What was that all about?”

    Me: “I have no idea. I always have apple juice here. Maybe he’s just having a bad night.”

    (Now I’m a little wary of this waiter, but I’m determined to not let it affect the night. That is until everyone’s dinner had come, and I still haven’t received my apple juice or a water.)

    Me: *flagging down waiter as he’s about to walk away after dropping off our food* “Excuse me, I haven’t gotten my apple juice yet…”

    Waiter: *in a very condescending manner* “I’m sorry, but we don’t have any apple juice left. Sorry about that!”

    Me: “All right… could I at least get a water, then?”

    Waiter: “…” *walks away*

    (At this point, the guy has gotten on my nerves. The next time we see him, he’s dropping off our check. Having a fairly large family, the check is well over $200.)

    Waiter: “And here you guys go! Who should I stick with the bill? This guy?!” *pointing to me in a bad attempt at a joke at my expense*

    Me: “Actually, yes. I am paying tonight. And you’re not getting a tip.”

    Waiter: “I’m sorry, SIR, but 18% is our suggested tip on such large groups.”

    Me: “All right. If it’s that big a deal, get the manager and we’ll talk it out.”

    Waiter: “Sir, you’ll still have to pay, but if you’d like, I’ll get the manager… f*****g a**hole” *he mumbles under his breath as he walks away*

    (A few moments later, the manager arrives.)

    Manager: “Mr. [My Name], what seems to be the problem? Was everything to your liking?”

    Me: “Hey, [Manager]; no, actually. The service tonight hasn’t been all that good.”

    Manager: “Oh, I’m so sorry! I hope this doesn’t change your view on the restaurant; we really do appreciate the business you do with us.”

    Waiter: *confused look on his face* “What business?”

    Manager: “Mr. [My Name] is one of the owners of [Software Company]; you know that place down the street? We cater for their events like once a month. H***, [My Name] is in at least once a week!” *turns to me* “What’d you have tonight?”

    Me: “Nothing. I just got out of the hospital and need to go easy for a bit, but apparently I’m not allowed to order apple juice now…”

    (I quickly break down the night’s events and my family backs up my telling of events. During this entire conversation, the waiter stands in silence, head down and beet-red. He attempts escape a couple times, but the manager just grabs his sleeve without breaking eye contact with me. Near the end of the recounting of events, the waiter is shaking like a leaf in the wind until he looks up and blurts out…)

    Waiter: “How was I supposed to know?! What kind of grown man orders apple juice?! Only people that order just a drink are broke and don’t tip!”

    Manager: “[Waiter], you’re kidding right? You were one of the serving staff for his company’s holiday party! He spoke on stage and everything! I’m sure you even have waited on him for lunch!”

    (The next time I visited, the manager sat with me and handed me a written apology and offered 25% off the catering for our next event. She also informed me that the waiter was given the option of dishwasher or being fired. He chose fired.)


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