No Compliments To The Form Designer
A customer approaches the customer service desk with their phone screen open to a form. They approach my manager.
Customer: “Your online feedback form is only asking me how I’d like to resolve my complaint, but I wanted to leave a compliment.”
Manager: “Oh, yes, the system is used to receiving negative feedback. We don’t… uh… get people filling out the form just to say thank you.”
Customer: “Well, that’s a little sad. Still, which option should I select?”
Manager: “There should be an option to select ‘other’?”
Customer: “Ah, yes, here it is, and… oh, dear.”
Manager: “Is there an issue?”
Customer: “Now it’s asking me on a scale of one to ten how dissatisfied I was with your service, one being the least satisfied and ten being the… ‘most least satisfied’? Who wrote this?!”
Manager: “Honestly, I don’t know.”
Customer: “Actually, I am going to leave a complaint! I’m going to complain that all I can do is complain! You’ve been wonderful! Thank you!”