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  • Good To Sell Until Hell Freezes Over
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  • Nearly Fell Off Her Chair

    | OH, USA | Awesome Customers, Employees

    (It is Christmas 2012. We use an online service to order a foam chair for our grandson. Within two weeks, the box arrives, but with two of the chairs. I go to return one at the store. After waiting in line for 20 minutes, I reach the customer service rep.)

    Rep: “How may I help you?”

    Me: “I just wanted to bring this back. We ordered one, but they delivered two.”

    Rep: *blank stare for a few moments* “You don’t want a refund?”

    Me: “Oh, no! I’m sorry. I should have said that we weren’t charged for this one. We only paid for one chair, but got two.”

    Rep: “So you…” *another blank stare*

    Me: “Everything’s okay, isn’t it? I’m just returning merchandise that was mistakenly delivered to us.”

    Rep: “I… I’m not sure. This never happens!”

    (I finally convinced her that it was okay to just take the chair back without crediting my account, but left with the feeling that she still wasn’t sure what to do next.)

    Coffeelibrium

    | Canberra, ACT, Australia | Bizarre/Silly, Coworkers

    (The coworker I share a cubicle with gets up from his desk, coffee cup in hand, and walks out into the hall. After a moment, he walks back into the cubicle space.)

    Coworker: “I can’t remember why I got up.”

    Me: “Either you’ve had enough coffee, or not enough.”

    Good To Sell Until Hell Freezes Over

    | NJ, USA | At The Checkout, Bad Behavior, Employees, Food & Drink, Theme Of The Month

    (I don’t like wasting food and have something of a cast-iron stomach, so even if I realize a product is a slightly past its ‘best by’ date I’ll still finish it off. However, while browsing the store I go to most frequently I come across something that I feel I need to bring up to customer service.)

    Me: “Um, I thought you guys should know that these two which were in the freezer are way past-due, but it looks like everything else is okay.”

    (Despite no one else being there, it takes the lady at the counter a good three seconds after I finish talking to look at me.)

    Worker: “What’s wrong?”

    Me: “These two boxes are way past their sell-by dates.

    Worker: “Oh, those are just suggestions. They’re still good for a bit.”

    Me: “They expired in FEBRUARY. It’s now AUGUST!”

    Worker: “Yeah, but they’re frozen. They’re good for, like, forever. Don’t waste food.”

    (Shocked at her callousness, I go to find a manager and explain the situation to him. Since these things are handled at the customer service desk anyway we go back. At this point the same employee is helping another person, and being exceedingly kind and receptive to her, until she finishes and notices I’ve returned with the manager.)

    Worker: “Oh, come on! You’re actually giving him his money back?”

    Me: “I never SAID I wanted money back. These were on your shelf!”

    Worker: “No, you came up here demanding money back for something you had left in your freezer!”

    Me: “The hell I did! I specifically even told you everything else on YOUR SHELVES were okay!”

    Worker: “[Manager], come on. You’re not giving him a refund, are you?”

    Manager: “No, because he wasn’t ASKING for one. And this is the third time I’ve caught you harassing male customers while bending over backwards for female ones. Expect to be having a meeting with your supervisor.”

    (I didn’t actually WANT to get the girl in trouble, but her stammering for getting called out on her preferential treatments was too funny!)

    They Should Start Printing Money

    | OK, USA | Bad Behavior, Bosses & Owners, Money

    (I work in a copy shop that runs on pretty high margins. Because of this, we will often offer up to around a 30% discount to new, possibly large clients in order to hook them in. That kind of discount will often be reflected in our program for businesses should they choose to continue working with us anyway.)

    Me: “So [Client] is finally ready to print?”

    Manager: “Yep. She wants 1000 double sided color copies.”

    Me: “Really?! Great! The price on that will make up for all of those revisions that we did for her.”

    (We had been working on revisions with this client for months. Most of the revisions were simply her changing her mind.)

    Manager: “Eh, heh… Yeah… Well, uh, [General Manager] apparently set up a discounted price with them.”

    Me: “Oh, well that’s all right. What’s the discounted price?”

    Manager: “[Price that's roughly 90% off of the normal price].”

    Me: “… WHAT!”

    Manager: “I know. He made me go to [Online Print Supplier] and quote their price.”

    Me: “But… they can give those prices because they have a massive printing factory! And slower turnaround! We’ll lose money on that price! And they’ll expect that kind of pricing from now on!”

    Manager: “I know… but [General Manager] said—”

    Me: “Why didn’t he bring this up with me? I’m the supervisor now! I’ve been working on this project! I could have explained to him why this was a terrible idea!”

    Manager: “That’s just what he said to do…”

    (Lo and behold, we didn’t make our budget for that week.)

    Flowering In Adversity

    | MN, USA | Coworkers, Movies & TV, Theme Of The Month

    (I work in a kid’s play area at a retail store where parents can potentially drop their kids off to play for an hour while shopping. The kids mostly want to play in the ball pit, but we also have a movie area. I have a specific coworker that nobody likes working with because she believes she’s always right and acts like she’s in charge of everyone else when she isn’t. One problem I have with her is that she only plays the same two movies when she’s working and won’t let anyone else pick a movie. On this day, it’s insanely busy and two coworkers are watching the kids while my problem coworker checks kids in and I check them out. The movie ends, so I go to put ‘Mulan’ in. She rushes over, getting in my personal space. Keep in mind that my customer waiting to pick their kids up is about two feet away from me at most.)

    Coworker: “No, don’t put that one in.”

    (Something in me snaps and I decide to stop letting her boss me around.)

    Me: “I would like to put this movie in, [Coworker].”

    Coworker: “The kids don’t like that one.”

    Me: “The kids of all ages and genders love Mulan!”

    Coworker: “No, they don’t. I know you want to put it in because YOU like it, not the kids.”

    Me: *looking her dead in the eyes* “[Coworker], do we really need to do this?”

    (She got this look on her face and stormed off, leaving me alone with a crazy amount of customers waiting to check kids in and out. She got on the work phone and I ignored her, putting Mulan in and helping my next check out. Just as I’m starting to wonder where she is and why she isn’t doing check-ins again, five minutes later, she just walks out the door, leaving me to handle all the customers alone while my other two coworkers have to watch the kids. I find out several minutes later when I call the manager’s phone that she left two hours early ‘feeling sick.’ She literally left work two hours early because I wanted to put ‘Mulan’ in and she didn’t.)


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