Here We Pokémon Go Again, Part 5

| London, England, UK | Bosses & Owners, Pokemon

(I am working the customer service desk at a large supermarket. I have noticed a sudden large influx of ‘customers’ who seem to be walking around the store frantically staring at their phones.)

Manager: “Have you noticed them?”

Me: “I sure have.”

Manager: What’s going on?”

Me: “I think I have an idea. Do I have permission to use my phone?”

Manager: “Sure.”

(I open an app on my phone, and confirm my suspicions.)

Me: “There are Pokémon in here.”

Manager: “Poké-what?!”

Me: “Pokémon. Little creatures that people collect.”

Manager: “Creatures? Like… rats? Do we need pest control?!”

Me: “Uh…”

Here We Pokémon Go Again, Part 4
Here We Pokémon Go Again, Part 3
Here We Pokémon Go Again, Part 2


This Is A Discourteousy Call

| USA | Ignoring & Inattentive, Time

(I had just gotten off a twelve hour midnight shift, but I went in to pay my hospital bill before heading home to bed. Not even an hour later, I get a phone call from them; however, it is automated so I have to call them back. Note: there are only three women that work in that department and, while there is someone assigned to my account, I normally don’t bother asking for her when I call in because she also runs the front desk. Finally, after an hour and multiple attempts…)

Representative: “Hello. Thanks for calling [Hospital]’s billing department. Please note that this call will be monitored. How may I help you?”

Me: “Hi! My name is [My Name], and I got a call from you guys a few minutes ago, telling me to call back.”

Representative: “All right, [My Name], did you have a reference number?”

Me: “Yes.” *rattles off number*

Representative: “All right. I just need to verify the account. Address?”

Me: *rattles off address*

(There is a moment of silence on the other end…)

Representative: *mumbling*

Me: “I’m sorry, what was that?”

(Another moment of silence…)

Representative: *mumbling* “…balance…”

Me: “I’m sorry, what was that?”

Representative: “Oh! I need your zip code!”

Me: *gives zip code*

Representative: “It says here that this is a courtesy call, making sure all the information is correct. It says here you have signed up for a payment plan of [amount a month]. Is that correct?”

Me: “Yes…”

Representative: “Have you sent in your payment, or would you like to make a payment over the phone?”

(At this point, I am beyond tired and pissed off. I know only one of the three ladies who works there, and she is really sweet. She always updates my file as soon as I pay, and shows me everything as I have had issues with billing in the past. She has also put in my file on what times to call because of my late work schedule, and this has never been a problem in the two years since she took over my account.)

Me: “If you actually looked at my file, it would say I was in there not even two hours ago to pay my bill – I even have a receipt here to confirm. There is also a note in my file to please call while I am at work or after four pm if there are any problems. You can confirm with [Coworker], as she is running the front desk and took my payment.”

Representative: “All right, everything looks good! So you can disregard that phone call! Is there anything else I can help you with?”

Me: “Yeah, an hour of my sleep time I will never get back.”


Not The Light-Bulb Moment You Were Looking For

| Germany | Bad Behavior, Employees

(While in Germany the customer is not always right, it is generally a rule of thumb to be at least nice to people that make mistakes. I am returning to a particular family-owned small hardware shop, because I bought light bulbs that are the wrong size. I have my kids with me, ages 10 and 11, both of them actually pretty calm, and just looking at the display of decorations behind me.)

Me: “I’m sorry, I wanted to exchange those bulbs for another size and—“

Clerk: “We don’t take stuff back if it has been opened!”

Me: “It hasn’t; it is still wrapped in the original foil and—“

Clerk: “We don’t take stuff back without a receipt!”

Me: *sighing internally* “I have the receipt here. I bought those yesterday, and just yesterday afternoon realized I got the wrong size.”

Clerk: “Put them here; I’ll give you your cash back!”

(The clerk proceeds to enter the light bulbs into the till per hand, and I notice that she put in the wrong price.)

Me: “Excuse me, those bulbs rang up as 7.69 Euros, and you put them in as 3.99 Euros.”

Clerk: “I’m putting them in as they are on the receipt!”

Me: “Yes, but the receipt shows them as 7.69 Euros, without any discount…”

(I turn to look at the kids in the background, then turn back to see 7.98 Euros being placed on the counter, plus (and this is important) a receipt for the cash return.)

Clerk: “Your cash return! Now leave!”

(I turn to leave, with my original receipt still firm in hands, and the cash return receipt, too. Finding the fitting bulbs, with the right light, I go to a check out. Asking the cashier if she could get me the shop owner, showing her the original receipt, the cash return receipt, and the new bulbs I wanted to buy. The owner comes, sees those, walks back to the shelf to make sure that I paid the real price, and that the cash return receipt is wrong. Returning with the clerk in tow, the owner asks me what happened. I give him a short summary, and he turns to the clerk.)

Owner: “Did you give this woman the wrong amount of money back?”

Clerk: “Yes, but—“

Owner: “And you entered the amount by hand?”

Clerk: “Yes, but—“

Owner: “That is the third time today you made a customer complain about you being rude, putting in things wrong, and generally being unhelpful! We are a small family company; I can’t afford making customers unhappy!”


(The clerk was told to pack all of her things right away; the owner fired her on the spot. He offered me the bulbs for free, but I was too confused to accept… I was busy explaining to my kids that what happened certainly wasn’t normal!)

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