Category: Awesome Customers


Avoiding A Trainer Wreck

| Awesome Customers, New Hires

(My high school marching band has a tradition of going to a particular restaurant after every football game, just for a time to hang out and relax after a long day. Usually they are well prepared and even reserve seating for every one of us, which is nearly 100 people. Tonight however they are training new staff and are far from ready for our large number of people.)

Server: “Sorry if we’re a little behind tonight. We only have three waitresses on shift and we have to train both.”

Us: “No problem. We are in no hurry so just take all the time you need.”

(Another server waits on us later on.)

Server #2: “Hey, guys, I’m new so please bear with me tonight, okay? I was not prepared for this.”

Me: “Don’t worry. We understand perfectly.”

(Throughout the night our server runs back and forth frantically serving several tables, apologizing for the setback followed by us reassuring her that everything is fine.)

Drum Major: “Hey, guys, let these guys set an example.” *he points at our table where we’ve stacked empty plates, cups, and silverware in an effort to reduce the work and stress for our server*

(My bill comes out to $11.68. I tip around $10, almost the cost of my meal as our server really deserved it after how good a job she was doing. As I leave I tell her one last thing.)

Me: *to [Server #2]* “You did an excellent job tonight. Don’t feel bad about the wait for our food. It was shorter than I’d anticipated. You will do great at this job.”

Server #2: “Oh, thank you! I’ve never been told anything like that before.”

Me: *as I hand her my tip* “You deserve this tip. That was the best service I’ve received here.”


We’re Sure Apple Is Working On An Update For That

| Seattle, WA, USA | Awesome Customers, Awesome Workers

(I work for a major cell phone retailer as their national sales support; basically, I am a care agent for the store reps. For this particular call from a store, I was assisting the rep in fixing a customer’s bill because it was sitting at about $2,000 which is much higher than it should have been.)

Me: “All right, so I can see that the bill is looking much better now. I’ve got those activation fees waived, the access charges adjusted, and the accelerated charges are being adjusted right now. Okay?”

Store Rep: “Thank you so much. You are the best. I would hug you if you were a real person! I mean, wait… You are a real person, but you know…”

Me: *whilst laughing uncontrollably* “I know exactly what you mean. No worries. You just meant if I was there in person, since you can’t hug me through the phone.”

Store Rep: *laughing* “Exactly, you know what I mean. It would look pretty weird if I hugged the phone in the store.”

Me: “Well, everything is taken care of here now. The customer’s bill is now [amount much lower] and we have all incorrect charges adjusted. Is there anything else I can help you with today?”

Store Rep: “No, that is everything. You are the greatest. Thank you so much!”

Me: “Thank you for calling and have a great rest of your shift!”

(That call had me smiling for the rest of the day. To that store rep, you really helped me smile bright after the terrible week I had been having!)


Coming To The Rescue On Aisle Three

| NJ, USA | Awesome Customers, Overtime

(I’m the one who pulled a bone-head move in this one. I’m taking the returned/left-behind/misplaced merchandise from the front end and putting it all back on the shelves. For whatever reason there’s suddenly six shopping carts full of the stuff all at once, when normally there’s less than half a cart. Needless to say, I’m scrambling back and forth to put it all away, as I’m the only one in that sub-section of the store, when suddenly a customer yells out.)

Customer: “Excuse me!”

Me: *whirling around, still holding the household decorations in my hand* “Yes?! I’m sorry, is something wrong?”

Customer: “Yeah, those are mine!”

(I blink and look down, then back at the cart I pulled them from, seeing there is a LOT of stuff in there that isn’t from the home decor/appliance section!)

Me: “OH, MY GOSH! I’m so sorry, I’ve just been pulling from this whole line of carts here with all the stuff that needs to go back on the shelves and I didn’t notice your cart had gotten into the middle of it all!”

Customer: “Oh, my gosh! Wait, they have you putting ALL of this away by yourself?”

Me: “It’s an odd situation. There’s normally only about half a cart to put away, but I guess with the store so busy everything got flooded, and everyone else is up on register right now.”

Customer: “Hm… okay, hold on.”

(She then pushed her cart down one of the seldom-busy aisles, came back, and helped me put away two baskets! Turned out she comes by about once a week to see what new stuff we have, and knew where more stuff was located than half the people that work here. Big thanks to the lady that helped me dig myself out of a hole, and not scream at me when I took her framed mirrors!)


Tempers Boiling

| Belgium | Awesome Customers, Food & Drink

(I’m a waitress at a small tavern. I’m carrying a kettle to a table when I trip over a purse left in the middle of the tavern and spill boiling water over a customer’s leg. I brace myself for a very angry customer, thinking I’m going to get fired.)

Customer: *pouring a bottle of water over his leg* “Are you okay? Did you hurt yourself?”

(My manager comes out apologising, demanding I apologise as well, raising his voice at me and being quite angry in general.)

Customer: “Why the h*** are you yelling at her? She tripped; it’s not her fault.”

(The customer then refused the free meal my manager offered, called an ambulance, but refused to leave until my manager assured him I would not be punished in any way.)

Manager: *to me* “Uh… sorry, but d***, I thought he’d sue the h*** out of us.”

Me: *still confused* “Some customers are very nice I guess.”

(The customer came in the next day, his leg wrapped in bandages, and asked if I had hurt myself, ate with us again, and left a generous tip!)


Plenty More Fish In The Menu

| USA | Awesome Customers, Awesome Workers, Food & Drink

(My sister and I are at a casual restaurant, talking. The waitress comes by and takes our orders. She leaves and comes back with our orders and put them before us then leaves again.)

Me: “Hmm, this is my fish? I was expecting something else.”

(I take a bite and it’s horrible. I don’t want any more, but I was raised to eat whatever is put in front of me, so I plan to not complain.)

Waitress: “Is everything all right with your dishes?”

Me: “I guess… Can I have a box to go?”

Waitress: “…I can see by your expression that you didn’t like your food. May I ask why?”

Me: “It was too vinegary. I don’t like vinegar.”

Waitress: “Then why are you asking for a box to go? I could get you another dish if you prefer.”

Me: “No, that’s all right… I paid for it already, right?”

(She takes my uneaten plate away and returns with a manager. He apologizes and offers me my money back. I’m blown away. I have eaten in countless restaurants like that one before, but never had any of them offer me a refund for a dish I didn’t like. In the end, they gave me a refund and I gave it to the waitress as a tip for her incredible observation skills. The restaurant is one of the best in town, and I can see why!)

Page 1/1612345...Last