Category: Awesome Customers

Not A Very Product-ive Answer

| MD, USA | Awesome Customers, Awesome Workers

(Our store has recently been purchased by another independent chain and has undergone a massive remodel. All of our stock has been moved to different locations and some things we used to have are not available anymore. As the staff is learning the new layout, we inevitably have this conversation with customers three times a day…)

Customer: “I’m trying to find [Product].”

Staff: “Well if you need any help finding it, let us know and we’ll be just as lost as you are!”

First World Responses To First World Problems

| Tallahassee, FL, USA | Awesome Customers, Awesome Workers, Time

(My boyfriend works in produce and I work retail, so we’re both familiar with the best and worst kinds of customers. So, when we go out to eat and the restaurant is busy we take it in stride. The waiter comes back with our drinks.)

Waiter: “I’m so sorry about the wait.”

Me: “Oh, gosh, we just had to sit here and enjoy each other’s company!”

Boyfriend: “Yeah, it was just the worst.”

Waiter: *laughing* “I’m so sorry I made you go through that.”

When Is A Sale Not A Sale…

| Dubuque, IA, USA | Awesome Customers, Awesome Workers

(It’s the day after Halloween, and the drugstore still has a few bags of trick-or-treat candy, but there’s no sale sign up. I see a bag of my favorite candy, which is hard to find, so I grab it.)

Cashier: “I’m afraid these are not on sale.”

Me: “Yeah, I didn’t see a sign, so I figured they’d be regular price.”

Cashier: *stares at me for a moment, as if he’s waiting for me to throw a tantrum* “You know what? I’m going to give them to you for the sale price.”

Giving Them A Shrinking Feeling

| Dallas, TX, USA | At The Checkout, Awesome Customers, Money

(I am remodeling my home and have spent about $3000 at this particular big-box home improvement store. I go to buy some expensive electrical wire and some new saw blades, among other things. There is a sign over the blades that says, “Carbide Blades: Buy one, get one free,” so I decide to get two. As I’m being checked out, I see that the blades aren’t ringing up at the sale price.)

Me: “Excuse me, but those are supposed to be buy one, get one free.”

Young Associate: “Hmm, they’re not ringing up that way. Let me get a manager.”

(An older manager approaches.)

Manager: “These are ringing up properly.”

Me: “I’m sorry but they’re not. There was a sign over them that said carbide blades are buy one, get one free, and these are carbide blades.”

Manager: *clearly not believing me* “Oh, yeah? Let’s go look, then.”

(We walk over to the sign.)

Me: “You see? It says so right there.”

Manager: “Uh, well… the sale is only on the blades that are pictured on the sign.”

Me: “It doesn’t say that anywhere. It just says carbide blades.”

Manager: *raising his voice* “I don’t care what it doesn’t say. It’s only on those pictured blades!”

Me: “I’d like to speak to a store manager, please.”

(Ultimately, the store manager gives me the discounted price on the blades, and the manager completes my checkout, grumbling the whole time.)

Manager: “People like you are what causes shrinkage…”

Me: “Yeah, OK, whatever. Has nothing to do with your inaccurate signage or anything…”

(I leave the store. About halfway home, I start to think about the total price of my purchases, and how it seemed much lower than I expected. I check the receipt, and realize that my electrical wire isn’t on it. I return to the store with the wire, and the manager is still in the checkout area.)

Me: “Yeah, hi, remember me? I’m the one who causes shrinkage? You forgot to charge me for this $75 dollar wire.”

Manager: *gapes at me*

Me: “I’d like to pay for it now, please.”

(He didn’t say a thing through the transaction.)

No Knives Over The Chives

| USA | At The Checkout, Awesome Customers, Food & Drink

(My sister and I go out to dinner at a fast food chain. It’s almost empty, save for us and a small family. My sister gets a baked potato as a side. When we get our food, the cashier notices something.)

Cashier: “Oh, s***! There’s no chives!”

Sister: “Oh, that’s fine. I don’t really care for them.”

Cashier: “What? Are you sure? We can get you something else if you want.”

Sister: “Nah, it’s not a big deal. It’s fine how it is.”

Cashier: “All right, uh, okay. Usually people throw a fit about this stuff.”

Sister: “Oh yeah, I used to work at [Other Chain]. We got them all the time.”

(The cashier insisted on refunding half my sister’s food, but she refused to accept it.)

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