Category: Awesome Customers

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Hamster Philosophy

| Cedar Rapids, IA, USA | Awesome Customers, Awesome Workers, Bizarre/Silly

(I’m the employee in this story. I work in the floral department of a large grocery store. It’s closing time and the end of my shift, so I’m a little slap-happy. There’s a group of three customers browsing my department and one of them picks out some flowers and brings them to me to wrap. While I’m helping her, her friends are goofing around with various stuff around the department and generally being silly and trying to get a reaction out of her while she rolls her eyes and ignores them. One of them comes over with a tiny plush hamster and shoves it in her face.)

Friend #1: *in a squeaky voice* “Hi! How are you? What’s going on?”

Customer: “I don’t know these people.”

Friend #2: “Hey, do you have any tape so I can tape this balloon to my chest?”

Me: “You have to buy it if you want to wear it.”

Friend #1: *still messing with the hamster* “Hiii!”

(He gives up and sets it down on the counter. I finish wrapping the flowers and pick up the hamster.)

Me: *in the same squeaky voice* “Life is meaningless!”

(All three customers stare at me like I’ve grown a second head and then burst out laughing.)

Customer: “Oh, my god! You have to come with us. We’re going to get cocktails after this. You have to come. You’re getting off right now, right?”

Me: “I am, but I have to go home. I open tomorrow.”

Customer: “Just for a beer! Come on, giiiirl!”

(I laugh and refuse again, and they thank me for helping them and don’t press the matter, but thank you, awesome customers, for laughing at my weirdness instead of complaining to a manager!)

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No Booze During Your Snooze

| New Zealand | Awesome Customers, Awesome Workers, Food & Drink

(I’m working as a barista at a well-known coffee chain. My coworker is at the register and is serving one of our regular customers when this exchange happens.)

Coworker: “Your total comes to [amount]. Was there anything else we can help you with?”

Customer: “Yeah, can I get an extra shot of ‘will to live’ in my coffee?”

Coworker: “Sorry, sir, we don’t serve alcohol before 11 am.”

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Avoiding A Trainer Wreck

| Awesome Customers, New Hires

(My high school marching band has a tradition of going to a particular restaurant after every football game, just for a time to hang out and relax after a long day. Usually they are well prepared and even reserve seating for every one of us, which is nearly 100 people. Tonight however they are training new staff and are far from ready for our large number of people.)

Server: “Sorry if we’re a little behind tonight. We only have three waitresses on shift and we have to train both.”

Us: “No problem. We are in no hurry so just take all the time you need.”

(Another server waits on us later on.)

Server #2: “Hey, guys, I’m new so please bear with me tonight, okay? I was not prepared for this.”

Me: “Don’t worry. We understand perfectly.”

(Throughout the night our server runs back and forth frantically serving several tables, apologizing for the setback followed by us reassuring her that everything is fine.)

Drum Major: “Hey, guys, let these guys set an example.” *he points at our table where we’ve stacked empty plates, cups, and silverware in an effort to reduce the work and stress for our server*

(My bill comes out to $11.68. I tip around $10, almost the cost of my meal as our server really deserved it after how good a job she was doing. As I leave I tell her one last thing.)

Me: *to [Server #2]* “You did an excellent job tonight. Don’t feel bad about the wait for our food. It was shorter than I’d anticipated. You will do great at this job.”

Server #2: “Oh, thank you! I’ve never been told anything like that before.”

Me: *as I hand her my tip* “You deserve this tip. That was the best service I’ve received here.”

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We’re Sure Apple Is Working On An Update For That

| Seattle, WA, USA | Awesome Customers, Awesome Workers

(I work for a major cell phone retailer as their national sales support; basically, I am a care agent for the store reps. For this particular call from a store, I was assisting the rep in fixing a customer’s bill because it was sitting at about $2,000 which is much higher than it should have been.)

Me: “All right, so I can see that the bill is looking much better now. I’ve got those activation fees waived, the access charges adjusted, and the accelerated charges are being adjusted right now. Okay?”

Store Rep: “Thank you so much. You are the best. I would hug you if you were a real person! I mean, wait… You are a real person, but you know…”

Me: *whilst laughing uncontrollably* “I know exactly what you mean. No worries. You just meant if I was there in person, since you can’t hug me through the phone.”

Store Rep: *laughing* “Exactly, you know what I mean. It would look pretty weird if I hugged the phone in the store.”

Me: “Well, everything is taken care of here now. The customer’s bill is now [amount much lower] and we have all incorrect charges adjusted. Is there anything else I can help you with today?”

Store Rep: “No, that is everything. You are the greatest. Thank you so much!”

Me: “Thank you for calling and have a great rest of your shift!”

(That call had me smiling for the rest of the day. To that store rep, you really helped me smile bright after the terrible week I had been having!)

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Coming To The Rescue On Aisle Three

| NJ, USA | Awesome Customers, Overtime

(I’m the one who pulled a bone-head move in this one. I’m taking the returned/left-behind/misplaced merchandise from the front end and putting it all back on the shelves. For whatever reason there’s suddenly six shopping carts full of the stuff all at once, when normally there’s less than half a cart. Needless to say, I’m scrambling back and forth to put it all away, as I’m the only one in that sub-section of the store, when suddenly a customer yells out.)

Customer: “Excuse me!”

Me: *whirling around, still holding the household decorations in my hand* “Yes?! I’m sorry, is something wrong?”

Customer: “Yeah, those are mine!”

(I blink and look down, then back at the cart I pulled them from, seeing there is a LOT of stuff in there that isn’t from the home decor/appliance section!)

Me: “OH, MY GOSH! I’m so sorry, I’ve just been pulling from this whole line of carts here with all the stuff that needs to go back on the shelves and I didn’t notice your cart had gotten into the middle of it all!”

Customer: “Oh, my gosh! Wait, they have you putting ALL of this away by yourself?”

Me: “It’s an odd situation. There’s normally only about half a cart to put away, but I guess with the store so busy everything got flooded, and everyone else is up on register right now.”

Customer: “Hm… okay, hold on.”

(She then pushed her cart down one of the seldom-busy aisles, came back, and helped me put away two baskets! Turned out she comes by about once a week to see what new stuff we have, and knew where more stuff was located than half the people that work here. Big thanks to the lady that helped me dig myself out of a hole, and not scream at me when I took her framed mirrors!)

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