Category: Awesome Customers

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We’re Sure Apple Is Working On An Update For That

| Seattle, WA, USA | Awesome Customers, Awesome Workers

(I work for a major cell phone retailer as their national sales support; basically, I am a care agent for the store reps. For this particular call from a store, I was assisting the rep in fixing a customer’s bill because it was sitting at about $2,000 which is much higher than it should have been.)

Me: “All right, so I can see that the bill is looking much better now. I’ve got those activation fees waived, the access charges adjusted, and the accelerated charges are being adjusted right now. Okay?”

Store Rep: “Thank you so much. You are the best. I would hug you if you were a real person! I mean, wait… You are a real person, but you know…”

Me: *whilst laughing uncontrollably* “I know exactly what you mean. No worries. You just meant if I was there in person, since you can’t hug me through the phone.”

Store Rep: *laughing* “Exactly, you know what I mean. It would look pretty weird if I hugged the phone in the store.”

Me: “Well, everything is taken care of here now. The customer’s bill is now [amount much lower] and we have all incorrect charges adjusted. Is there anything else I can help you with today?”

Store Rep: “No, that is everything. You are the greatest. Thank you so much!”

Me: “Thank you for calling and have a great rest of your shift!”

(That call had me smiling for the rest of the day. To that store rep, you really helped me smile bright after the terrible week I had been having!)

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Coming To The Rescue On Aisle Three

| NJ, USA | Awesome Customers, Overtime

(I’m the one who pulled a bone-head move in this one. I’m taking the returned/left-behind/misplaced merchandise from the front end and putting it all back on the shelves. For whatever reason there’s suddenly six shopping carts full of the stuff all at once, when normally there’s less than half a cart. Needless to say, I’m scrambling back and forth to put it all away, as I’m the only one in that sub-section of the store, when suddenly a customer yells out.)

Customer: “Excuse me!”

Me: *whirling around, still holding the household decorations in my hand* “Yes?! I’m sorry, is something wrong?”

Customer: “Yeah, those are mine!”

(I blink and look down, then back at the cart I pulled them from, seeing there is a LOT of stuff in there that isn’t from the home decor/appliance section!)

Me: “OH, MY GOSH! I’m so sorry, I’ve just been pulling from this whole line of carts here with all the stuff that needs to go back on the shelves and I didn’t notice your cart had gotten into the middle of it all!”

Customer: “Oh, my gosh! Wait, they have you putting ALL of this away by yourself?”

Me: “It’s an odd situation. There’s normally only about half a cart to put away, but I guess with the store so busy everything got flooded, and everyone else is up on register right now.”

Customer: “Hm… okay, hold on.”

(She then pushed her cart down one of the seldom-busy aisles, came back, and helped me put away two baskets! Turned out she comes by about once a week to see what new stuff we have, and knew where more stuff was located than half the people that work here. Big thanks to the lady that helped me dig myself out of a hole, and not scream at me when I took her framed mirrors!)

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Tempers Boiling

| Belgium | Awesome Customers, Food & Drink

(I’m a waitress at a small tavern. I’m carrying a kettle to a table when I trip over a purse left in the middle of the tavern and spill boiling water over a customer’s leg. I brace myself for a very angry customer, thinking I’m going to get fired.)

Customer: *pouring a bottle of water over his leg* “Are you okay? Did you hurt yourself?”

(My manager comes out apologising, demanding I apologise as well, raising his voice at me and being quite angry in general.)

Customer: “Why the h*** are you yelling at her? She tripped; it’s not her fault.”

(The customer then refused the free meal my manager offered, called an ambulance, but refused to leave until my manager assured him I would not be punished in any way.)

Manager: *to me* “Uh… sorry, but d***, I thought he’d sue the h*** out of us.”

Me: *still confused* “Some customers are very nice I guess.”

(The customer came in the next day, his leg wrapped in bandages, and asked if I had hurt myself, ate with us again, and left a generous tip!)

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