Category: Extra Stupid

Not Getting Your Subtext

| QLD, Australia | Employees, Extra Stupid, Technology

(I’m on the phone trying to deal with a three-year-old phone bill debt of my husband’s that was only so high because he didn’t know it had existed. I’m arguing that after my husband paid the initial debt he thought he’d finished with the company and didn’t need to do anything else.)

Representative: “We sent him plenty of communication.”

Me: “He didn’t receive any communication.”

Representative: “Well, we sent SMS notification.”

Me: “Wait, you sent him an SMS?”

Representative: “Multiple.”

Me: “You sent him SMS notifications… to his mobile phone?”

Representative: “Yes, that’s how we communicate that there is a new bill. All he had to do was read the SMS and then go online and access his bill.”

Me: “And how was he meant to do that?”

Representative: “By opening and reading the SMS we sent.”

Me: “The SMS you sent to the phone number that you disconnected due to non-payment.”

Representative: “YES!”

Me: “Do you not see a problem with this?”

Representative: “No. That is how we communicate that people have a bill due.”

Slicing Salami But Talking Baloney

| Tallahassee, FL, USA | Employees, Extra Stupid, Math & Science

(I am getting some sliced meats and cheeses at the deli counter, and the woman working is pleasant enough but very slow. After a few minutes, she calls over another, just-off-break worker to take over my order, which was (at this point) slicing a quarter pound of salami. The following exchange ensued as part of the process:)

Second Worker: “A quarter-pound? I don’t know what that is!”

First Worker: “Zero-point-two-five.”

(Externally I remained The Thinker, but internally I was performing The Picard Facepalm.)

Email Fail, Part 7

, | NY, USA | Extra Stupid, Technology

(I’ve forgotten the password for my college-provided email account. The only way to reset it is to physically go to the IT techs, who are also college students, and get them to do it.)

Me: “Hey, I’m an idiot and I can’t remember my email password. Could you reset it for me?”

Tech: “No problem. Just let me see your student ID so I can make sure you are who you say you are.”

(The tech fiddles around on his computer for a few minutes and then looks up.)

Tech: “Okay, you’re all set.”

Me: “Great, thanks so much. So what is my new password?”

Tech: “Oh. I closed out the screen, but don’t worry. I emailed it to you.”

Me: “Umm… how am I supposed to access my email without the password?”

Tech: “Oh… right. Let me just reset that for you again, and this time I’ll write it down!”

Related:
Email Fail, Part 6
Email Fail, Part 5
Email Fail, Part 4

I Just Don’t Have The Conservation Of Energy To Deal With This

| WA, USA | Coworkers, Extra Stupid

(While waiting for lunch to roll around, one of my slightly ditzy coworkers asks this question:)

Coworker: “Do you think if you were strong enough you could lift yourself up by your own arm?”

Me: “You mean one-handed pull ups?”

Coworker: “No, like this.”

(She then holds one hand in the air and grabs it with the other, while not actually holding onto any solid object.)

Me: “Um… no that wouldn’t work.”

Coworker: “Why not?”

Me: “Because… physics.”

Email Fail, Part 6

| Amsterdam | Extra Stupid, Technology

(My coworker can’t log into his work account, which means he can’t use any of the programs we need to do our work, including his email account. He phones tech support.)

Coworker: “Hi, I can’t login. Can you help?”

Tech Support: “Unfortunately there is an overall problem with login in. We will let you know when it is fixed so you can login normally again.”

Coworker: “So you will call me when I can log in again?”

Tech Support: “No, that is too much work. To save time we will email everyone who has this problem.”

Coworker: “But if I can’t login, I can’t read the email you will send.”

Tech Support: “We will email you.” *click*

Related:
Email Fail, Part 5
Email Fail, Part 4
Email Fail, Part 3