Category: Employees

Well, They Got One Thing Right

, | Gresham, OR, USA | Employees, Food & Drink, Ignoring & Inattentive

(I pull up to the drive-thru to grab a soda and a snack after a stressful afternoon.)

Me: “Hi, can I get a large Diet [Soda] with lemon, no ice, please.”

Employee: “Do you want the lemon flavoring or a slice of lemon?”

Me: “Lemon flavoring, please.”

Employee: “Okay, so that was a large [Soda], with lemon, not Diet, right?”

Me: “Um, no. A large Diet [Soda], with lemon flavoring, no ice, please.”

Employee: “Okay. A large… Diet [Soda] with lemon, anything else?”

Me: “No ice in the drink, please, and a large french fry.”

Employee: “Okay. I’ll have that at the window.”

(I pull up and we have the cash exchange, and she hands me a bag of fries and my drink.)

Employee: “Oh, wait. I gave you [Soda], not Diet.”

(I try to return the drink to her.)

Employee: “Do you want to just, like, keep it?”

Me: “Umm, sure.” *even though I hate regular [Soda]*

Employee: *as she is passing the new drink out the window* “Here’s your large DIET [Soda] with lemon.”

Me: *noticing it has ice in it* “Um, it has ice. It was supposed to be no ice.”

Employee: *smiling proudly* “Yeah, but it’s DIET.”

Me: “But it was supposed to be no ice.”

Employee: *blank stare*

Plainly Not Explaining Plainly Enough

, | UK | Employees, Food & Drink, Ignoring & Inattentive

(I am in a well-known burger chain restaurant ordering a take-out meal.)

Me: “A quarter-pounder with cheese medium meal, with fries and [Soda], and can the burger be plain, please?”

Cashier: “Do you want cheese on that?”

Me: “Yes, but nothing else, plain with just cheese.”

Cashier: “Would you like the meal?”

Me: “Yes, medium meal with fries and [Soda].”

Cashier: “What side would you like?”

Me: “Fries. And [Soda].”

Cashier: “Drink?”

Me: “[Soda]!”

Cashier: “Okay. So that’s a quarter-pounder with cheese, fries and a [Soda].”

Me: Please make sure the burger is plain, no ketchup or anything else.”

Cashier: “Right, plain. You should have said.” *to the cooks* “That order I just did for a quarter-pounder needs to be PLAIN.” *to me* “That will be just a few minutes.”

(Five minutes later she handed me my meal. I had large fries, a plain quarter-pounder with just meat, and a quarter-pounder with cheese and all toppings. Well, she tried.)

Totally (Second) Floored By The Lack Of Service

, | Malmö, Sweden | Employees, Food & Drink, Lazy/Unhelpful

(I’d broken my foot in two places and had been back from the hospital for just a couple of days. I order a pizza online for delivery from a popular pizza place and pay via credit card. Since I live on the second floor and can’t walk more than a few meters at a time with my crutches, I make a very clear note when I place the order that they have to deliver the pizza to my door, since I absolutely can’t carry something while walking down the stairs. Before the order goes through and my credit card is charged, they have to manually check and approve the order. Within a minute after placing the order I give them a call for a minor correction.)

Older Pizza Guy: “Hey. We were just going to call you. You have to get down to the street to get the pizza. We don’t deliver to apartments. We don’t have the time!”

Me: “But I have already paid and you approved the order with my note saying you have to deliver to my door.”

Older Pizza Guy: “We don’t deliver to apartments! We don’t have the time!”

(This goes back and forth for a minute or two before he hands the phone to a younger guy who’s more coherent.)

Younger Pizza Guy: “Look, if we have to go up the stairs to every apartment, we would fall behind on our deliveries.”

Me: “Yes, I understand that. But you okayed my order and I’ve already paid. I literally cannot go down to the street to get my pizza.”

Younger Pizza Guy: “Okay. You’ll get your pizza but it has to be on our last delivery before we close.”

(Desperate for food and in a world of pain after the surgery, I accepted. The pizza arrived at 23:00, three hours after I’d ordered it. Try reading the actual order before accepting payment next time.)

You Want The New Burger? Fancy That!

| NJ, USA | At The Checkout, Employees, Ignoring & Inattentive

(I am going through the drive-thru to pick up a [New Fancy Burger] that has just been released.)

Employee: “Welcome to [Restaurant. Would you like to try a [New Fancy Burger] today?”

Me: “Yes, just the sandwich.”

Employee: “What can I get for you today?”

Me: “A [New Fancy Burger], just the sandwich.”

Employee: “Yes, we have [New Fancy Burger].”

Me: “Good, I’ll take one.”

Employee: “What can I get for you today?”

Me: “[New Fancy Burger].”

Employee: “Wait, you want a [New Fancy Burger]?”

Me: *face-palming* “Yes, PLEASE!”

Employee: “Oh, okay. That’s one [Not New Fancy Burger] and did you want to try a [New Fancy Burger] today?”

Me: “Never mind.”

An Out-Of-Touch Workforce

| Brighton, CO, USA | Employees, Technology

(My mom and I decide to go to a chain famous for their Tex-Mex food. Recently they’ve resorted to using touchpads for ordering. They don’t work 70% of the time.)

Mom: “Excuse me, sir, this isn’t letting me pay.” *she taps on the screen*

Me: “What’s the point if they never work?”

Waiter: “You can break it if you want to. It’s trying to take my job.”