Category: Employees

Customer, Interrupted

| Winnipeg, MT, Canada | Employees, Food & Drink, Ignoring & Inattentive

(I am at a popular burger chain. The lineup to give orders is fairly long, and while I am waiting I keep rehearsing my order in my head so that I can rattle it off fairly quickly.)

Employee: “What would you like?”

Me: “I’d like a [Burger] with—”

Employee: *interrupting* “Would you like fries with that?”

Me: “Yes, please. I’d like—”

Employee: “What size?”

Me: “Large, and—”

Employee: “What would you like to drink?”

Me: “Just water, please, and—”

Employee: “Is that for here or to go?”

Me: *sigh* “To go.”

It Was An Itsy-Bitsy Pound Zucchini

| CA, USA | At The Checkout, Bosses & Owners, Employees

(I went to the store to pick up ingredients for dinner, which includes vegetables and canned goods. At the checkout, you can swipe your card to pay before the cashier has finished scanning everything. Just as the cashier is done weighing the zucchini, I notice that one of the cans is partially on the scale which of course would skew the price.)

Me: “I don’t think that was one pound of zucchini.”

Cashier: *pauses, looks back at the zucchini* “I don’t think it’s one pound either.”

(She attempts to void the zucchini, but as I’ve already swiped my card, the system won’t process it. After a moment she calls for help from a manager.)

Cashier: *to me* “This has never happened to me before.” *explains to manager*

Manager: “Well, let’s try this.”

(He grabs a can from the bags and gradually slides it onto the scale.)

Manager: *explaining* “We have to get the exact weight, or else it won’t void.” *slides can a little* “No.” *slide* “Nope.” *slide* “Nooooope.” *slaps can entirely on the scale* “Well, this isn’t working.”

(He eventually decides to finish checking me out, then processes the zucchini as a “defective product” return. And rather than starting a new transaction just for the zucchini, he bags them and hands me my groceries.)

Manager: “On the house. Okay?” *thumbs up as he starts heading back to his station* “Okay.”

(But then he’s not even there a second before some other cashier flags him down.)

Manager: *heading over there* “Why are you guys so needy?!”

My Faith In This Call Is Dropping

| Seattle, WA, USA | Employees, Ignoring & Inattentive, Technology

(I have lost Internet connection, so am calling into tech support, which I hate doing, having worked in tech support before. I understand there’s a script and a flow-path they have to take most of the time, but you also have to think before blindly following the script. I have the full cable package: TV, Internet, and phone. For some reason, only the Internet is affected, but the phone works just fine. After calling in and getting the basic account info out of the way, this happens:)

Me: “I have already rebooted my modem and router prior to calling in and I still have no Internet. Also, I am calling from the home phone because I have no cell coverage in my home.”

Tech Support: “Okay. I need you to remove the coax cable and power cable from the back of your modem.”

Me: “I’ll drop the call, then; I am using the home phone.”

Tech Support: “No. I see multiple boxes on your account.”

Me: “Yeah. One modem, one router, one TiVo, and one digital/analog converter. If I unplug my modem, I drop the call.”

Tech Support: “I see. I’m going to send a signal to your modem to reboot it. It will just take a minute to reboot, and then let me know what color the lights are when it’s done rebooting.”

Me: “No, you’ll—”

(And the call dropped…)

Getting Sour About The Sour Cream

| Cincinnati, OH, USA | Employees, Food & Drink, Ignoring & Inattentive

(I go through the drive-thru of my local hamburger franchise and order a cheeseburger and a sour cream and chive baked potato. When I get home, the potato is plain. Also, no sour cream, butter, salt, or pepper were included. I call and speak to the manager and explain.)

Manager: “You didn’t tell us you wanted the sour cream and chives for the potato.”

Me: “Wouldn’t ordering a ‘sour cream and chive baked potato’ kind of tip you off that I WANTED sour cream and chives?”

Manager: “No, you have to tell us.”

Me: “It’s in the NAME. Sour cream and chive is right there. I DID say I wanted a sour cream and chive baked potato; how is that not telling you what I wanted?”

Manager: “We can’t read your mind. I can’t credit you anything when you weren’t clear on what you wanted.”

Quoting Gandalf

| USA | Employees, Geeks Rule

(I’m buying some items while wearing a Hogwarts shirt.)

Employee: *pointing at my shirt* “Ooh! May the force be with you!”

Me: “Yup…”