Totally Copping Out On That Sandwich

, | Castle Rock, CO, USA | At The Checkout, Bad Behavior, Food & Drink

(I am with my friend going through the drive-thru of a popular fast food chain when they mess up part of the order. I go back inside to correct it when the following happens. Note: several police officers are inside, waiting for their food.)

Me: “Hi! I just came through the drive-thru and noticed that we’re short a sandwich. Here’s the receipt.”

Cashier: *rudely* “All the food you ordered is in the bag. Have a nice day.”

Me: “But it’s not. We ordered four [Popular Sandwich], but only three are in there.”

Cashier: “You think I’m stupid? You’re just trying to get free food!”

Me: “Ma’am?”

Cashier: *snappy* “What?”

Me: “Do you really believe I’d be dumb enough to try and steal from you with three police officers standing behind me?”

Cashier: *stuttering* “I…  But… Okay, fine.”

(I got the missing sandwich, but needless to say, I’ve yet to go back to that particular location. One of the officers even high-fived me!)

Plainly Not Explaining Plainly Enough, Part 2

| MI, USA | At The Checkout, Employees, Food & Drink, Ignoring & Inattentive

(On my lunch break I go through the drive-thru of a fast food restaurant. They are promoting a new chicken sandwich with ranch dressing and lettuce. I don’t care for lettuce and am not in a ranch mood, so I order it plain. When I get my food I pull into a parking spot to check everything out and make sure it is right. I didn’t even have to unwrap the sandwich to see it is dripping ranch and covered in lettuce shreds. I take it inside the restaurant and walk up to the cashier. Note, there is absolutely no one else in the restaurant, and the cashier looks about 16 or 17 years old.)

Me: “Hey, I just came through the drive-thru and got a messed up order. Can I get it fixed?”

Cashier: “What’s the matter with it?”

Me: “I ordered the chicken sandwich plain, but it came completely dressed.”

Cashier: “Well, it comes with ranch and lettuce.”

Me: “I know that, but I didn’t want any of that on there. That’s why I ordered it plain.”

Cashier: “But the sandwich is supposed to have ranch and lettuce on it. You ordered the chicken sandwich. See on the menu? It says ranch and lettuce. You can even see it in the picture.”

Me: *losing my patience at this point* “Yes. I understand that’s how it usually is made. I do not want that. I want it plain. As in bun and chicken. Nothing else. How hard is that to understand?”

Cashier: “I’m going to get my manager; maybe he can explain it to you.”

(She came back in a minute with an older man who asked what the problem was. I explained I ordered a plain sandwich and got a dressed one instead, and the cashier didn’t seem to understand the concept. He rolled his eyes and put his hand over his face and said “For the love of God, how many times do we need to discuss this? People can order food plain if they want to! Ma’am, I’m so sorry. She’s an idiot…”)

Plainly Not Explaining Plainly Enough

Getting Seriously Cheesed Off

| OK, USA | At The Checkout, Employees, Food & Drink

(I was a poor college student at this time and accounted for every penny. I was just getting off of work and had got into the habit of going to a popular taco place about twice a week for dinner. I always went to the same one, ordered the same thing and had the money ready before I even drove up to the menu.)

Drive-Thru: “Welcome to [Taco Place]. Place your order whenever you are ready.”

Me: “Hello, could I please have a chicken quesadilla and an order of rice and cheese?”

Drive-Thru: “Okay, that will be—” *amount higher than what I have been paying for past few months*

(I look at the items I ordered on the menu to see if the prices changed but they hadn’t. I decided to go ahead and drive up to the window. The gentleman at the window is someone I have never seen working there before, and he is in a dress shirt with a tie – so I assume he must be management.)

Me: “I am sorry, but my order is usually [price] so I was just wondering why it’s more than usual.”

Drive-Thru: *in a condescending tone* “Well, you have to pay taxes. Your quesadilla is about $3 and the rice plus the cheese is about $1; add tax and that is your total.”

Me: “Oh, but the rice already comes with cheese. I didn’t request extra cheese.”

Drive Thru: “Look, you order is a quesadilla and an order of rice with cheese.

Me: “Right, so it should be [amount].”

Drive Thru: “Our prices don’t include tax!”

(I gave up and scramble for more money. I was hungry, tired and the line of cars was getting long behind me. I made sure I got my receipt and I checked it when I got home. Sure enough, it had my regular order with an additional line that read “+ cheese $0.50” and there wasn’t even extra cheese on my rice.)

Stopped Doing Eleven At The Eleventh Hour

| Chowchilla, CA, USA | At The Checkout, Employees, Food & Drink

(It’s New Year’s Day at about 11:00 am and my girlfriend and I decide to get breakfast in the drive-thru of a restaurant known for its golden arches and now all-day breakfast menu. Their order board specifically has “All-Day Breakfast” posted on it in big, unmissable letters.)

Drive-Thru: “Hi, welcome to [Restaurant]. May I take your order?”

Girlfriend: “I’d like a #11 with a milk, and-”

(Note: #11 is two sausage burritos with hash browns and a drink.)

Drive-Thru: “I’m sorry, we’re not serving breakfast right now.”

Me: *looking at the sign* “You don’t have all-day breakfast?”

Drive-Thru: “We do, but only certain items like muffins, hash browns, burritos…”

Me: “So then a #11?”

Drive-Thru: “We can’t do that.”

Girlfriend: *backs out of the drive-thru slowly*

Cranking Up Your Response To The Cranks

| St. Louis, MO, USA | Bizarre/Silly, Holidays

(I’m a manager at a well-known fast food place whose signature sandwich has two all-beef patties, special sauce, etc. It is two days before Christmas and most of our calls have been local kids making lame attempts at crank calls. Half hour after close I am in the office doing paperwork when the phone rings.)

Me: “[Restaurant], can I help you?”

Caller: *pause* “Um, can I have a whopper?”

Me: “One whopper? Sure. So, this one time, I was at the store and you’ll never believe this! I got a huge bag of candy, like twelve pounds, and it was mis-marked! You’ll never believe how much I paid for it! One dollar, can you believe it! Twelve pounds of candy for a dollar!”

Caller: “Um… can I get an onion whopper?”

Me: “Oh! You mean whopper like the sandwich, not an exaggerated tale. Yeah, I don’t have any of those.”

Caller: “…uh.”

Me: “Yeah, that candy story was pretty lame. But how about this one… So, this one time you’ll never believe the fish I caught! Talk about your whoppers! He was three feet long! Must have weighed a hundred and twenty pounds. I wrangled him for a over an hour and—”

Caller: *click*

(Guess they didn’t like my fish story either!)