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The Customer Service Is Soda-pressing

| Stockton, CA, USA | At The Checkout, Employees, Extra Stupid, Food & Drink, Lazy/Unhelpful

(I go through the drive-thru of a popular fast food joint, and I order a burger off their value menu and a soda. I pull up to pay and pick up my food with the car in front of me taking a long time in getting their order. I finally pull up to the window and get a bag with my burger. I sit there and wait for my drink.)

Employee: *after a few minutes* “Can I help you?”

Me: “Yeah, I’m just waiting for my drink.”

Employee: “You don’t have anything else; I gave you everything.”

Me: “No, I ordered a drink; I have my receipt to prove it.”

Employee: “No, you don’t. I gave you everything”

(This goes back and forth a couple more times, until she finally takes a look at the receipt and sees I have a drink. She closes the window and I assume she’s getting my drink. I sit waiting for a few more minutes.)

Employee: *getting annoyed* “What are you still doing here?”

Me: *getting just as annoyed* “Waiting for my drink…”

Employee: “There isn’t a drink for here.”

Me: “Well, I ordered one. You just saw the receipt.”

Employee: “I guess I gave it to the car ahead of you.”

Me: *staring at her for half a minute expecting her to continue* “So…? I still want my drink.”

Employee: “I told you I gave it to the car ahead of you.”

Me: “…and that sounds like your problem. Now I want my drink. Can you just pour me another one?”

Employee: “Nope, the machine only makes it when there’s an order.”

Me: “Seriously? You’ve got to be kidding me. You give away my drink I paid for to a random car I don’t know and now you won’t give me a drink I actually paid for?”

(The car behind me starts to honk since I’ve been sitting there to close to ten minutes. The manager walks up to the window.)

Manager: *looking at me* “What’s the problem, sir? You can’t just sit in the drive-thru.”

(I explains what the employee told me, showing him my receipt. All the while the employee is giving me a smug look like she was right the whole time.)

Manager: *to Employee* “Seriously? You kept the line up for ten minutes because you gave away his soda?! Just pour him another one!”

Employee: *shocked* “I don’t know how to. It just usually comes out…”

Manager: *frustrated* “You’ve got to be kidding me. You’ve been here how long and you don’t know how to use the soda machine? Just go clean the bathrooms or something…”

(The manager apologized and gave me a soda and a coupon for a free hamburger next time. I just thanked him and smiled and drove off.)

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Not Much Meat In The Brain

, | Wales, UK | Extra Stupid, Food & Drink

(My colleague and I have stopped at [Popular Fast Food Chain] for a meal on our way home. We are both vegetarian.)

Colleague: “I’d like a veggie burger meal, please.”

Staff Member: “I’m sorry we’ve run out of veggie burgers.”

Colleague: “Okay, what else do you have that’s vegetarian?”

Staff Member: “We’ve got chicken burgers.”

Colleague: “…”

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Runs Like Clock-Jerk

| Midland, TX, USA | Bad Behavior, Bosses & Owners, Time

(I get to the order board at 10:20am. I am trying to order breakfast, when the manager runs out and flips the board over to the regular menu right as I pull up.)

Me: “Uh, I wanted to order breakfast…”

Manager: “Sorry, breakfast is over at 10:30.”

Me: “It’s 10:20.”

Manager: “Your watch is wrong.”

Me: “My wristwatch is atomic; the satellite radio on my dash and my cell phone are all likewise synchronized through their services and they’re all within 1/200th of a second.”

Manager: “My watch is what counts here.”

Me: “Let me guess; everyone is always late to work, too…” *drives off*