This Company’s CRM Needs A Wake-Up Call

| Employees

(This happens while I am still a teenager living at home with my mother. One afternoon, I get a call on my cellphone.)

Representative: “Hello, this is [name] with [different electric co. than the one we use]. I’m sure you were shocked by your electrics bill this month!”

Me: “Actually, no. My mum is the one who’d have handled that bill seeing as I still live at home.”

Representative: “Oh, I’m sorry. Can you put your mother on the phone, please?”

Me: “Uh, no. You called me on my private cell number and I’m at work right now.”

Representative: “Right, so when would be a good time for us to call you back?”

Me: “Umm, I’d really rather you don’t call MY personal cell back at all. Call our home phone or my mother’s cell if you must, though I doubt she’s interested in your offer.”

Representative: “Okay, we’ll do that.” *click*

(Around the same time the next day, I get another call.)

Representative: “Hello, this is [other name] with [rival electric company]. I’m sure you were shocked by your electrics bill this month!”

Me: “Look, I just went over this with your colleague yesterday. I still live with my mum, so she deals with this kind of stuff, yet you keep calling me on my personal cellphone. Please just call our home phone and remove this number from your file, okay?”

Representative: “Um, okay.” *click*

(Sure enough, around the same time the next day…)

Representative: “Hello, this is [other name] with [rival electric company]. I’m sure you—”

Me: “Okay, let me stop you right there ’cause I’m getting kind of tired of this. This is the third time you’ve called me instead of my parents, even though I’m pretty sure I can’t even legally accept any offer you might have. How did you even get this number?”

Representative: “Um, well, there’s this new legislation that allows us to get the account holder’s number on file from your current electric company.”

Me: “Right. In that case the primary phone number would definitely have been our home phone which you don’t seem to have, and I very much doubt my cellphone is on there even as a secondary contact, given that I’m still a minor and all. Now how did you really get my number?”

Representative: “Um… right, I… I can see that you’re not interested. Thank you very much for your time.” *click*

(Thankfully I didn’t receive any more calls after that!)

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