Category: Transportation

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Cadillac In The Sack

| Houston, TX, USA | Employees, Rude & Risque, Transportation

(I work for a rental car company that is known for picking up their customers to bring them back to the office. We get a call from a near-by body shop that a customer with a high-dollar insurance policy is waiting in their office to be picked up by Rental Company. I pick up the customer, have nice small-talk with them, and bring them back to the office and begin typing the rental ticket.)

Me: “All right, sir, I’m just going to need your driver’s license and your credit card to get started.”

Customer: “Okay, great. Now, my insurance agent said you would have either a Cadillac or a Town Car for me. I’ll take whichever one you have ready right now.”

Me: “Uh… neither. I don’t carry that kind of car at my branch. I mostly deal in insurance-replacement rentals, like yours. I carry cars like the Nissan Versa, or Chevy Impala, but nothing like a Cadillac or a Lincoln product.”

Customer: “Are you serious? Why on earth would you bring me here if you don’t have the car I was promised?”

Me: “Well, I didn’t promise you anything, but here’s what I can do: I have a Chevy Suburban right here, ready to go. It’s not a Cadillac Escalade, but Cadillac is a GM product, Chevy is a GM product, so really these two cars are just distant cousins.”

Customer: “No. They’re not even close to the same. Clearly you can’t help me here, so just take me back to the body-shop. I’ll make other arrangements for a rental vehicle.”

Me: “Whatever you think is best, sir.”

(We get back in the car, which happens to be a Nissan Versa, which is important because the shifter on those cars is very close to the passenger’s seat. As I am backing up the car I say:)

Me: “Mr. [Customer], it is always our goal at [Rental Company] that you are completely satisfied with our customer service and I feel like we weren’t able to do that for you today. If there is anything I can do to make you completely satisfied, just let me know.

(At this moment I reach for the shifter to put the car into drive…. but I missed. And I accidentally grabbed his knee. He looks down at my hand on his knee. Looks me dead in the eye and says:)

Customer: “You’re not making it up to me like that!”

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Going The Wrong Way, You Can Bet The Farm On It

| QLD, Australia | Bosses & Owners, Ignoring & Inattentive, Transportation

(I work on a cattle station. It’s a lot more mentally demanding than physically due to working for and eating with the boss and her family ALL THE TIME. Early on the daughter made the comment that “The boss is always right. Doesn’t matter if they are or not; they are always right.” I am asked to go with the boss lady out to the yards to pick up a vehicle only a few days after some of the tracks had been freshly graded.)

Me: “Sorry, [Boss Lady], you missed the turn off.”

Boss Lady: “No, I didn’t.”

Me: “Yes, you did. The turn off was just back there. [Other Worker] hasn’t done that track yet.”

Boss Lady: *in a real lecturing style tone* “I have lived here for thirty years and been coming down this road every week. I DO NOT need you telling me how to get around my own farm.”

(Around thirty seconds later we came across a gate and she worked out where we were and begrudgingly turned around. If I remember rightly she didn’t speak to me again for a couple of days.)

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Your Checkout Does Not Check Out

| USA | Coworkers, Lazy/Unhelpful, Transportation

(Each cab at the company I work for is checked out by the driver each shift. When it’s checked out, it’s the driver’s responsibility to make sure the little things are taken care of. There is one coworker who is incredibly lazy and complains about everything. We’re talking over their walkie-talkies.)

Coworker: “This is such bull-s***.”

Me: “What?”

Coworker: “Whoever had cab [number] last left it trashed! There’s [Fast Food] wrappers everywhere!” *continues to rant a few minutes*

Me: *checks the previous week’s schedule* “Um… [Coworker]…? You were the last one to check out that cab.”

Coworker: “…”

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